Related Manuals for Atos UNIFY OpenScape Desk Phone CP200T
Summary of Contents for Atos UNIFY OpenScape Desk Phone CP200T
- Page 1 OpenScape Desk Phone CP200T OpenScape 4000 User & Administrator Guide A31003-C1000-U124-01-7619...
- Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.
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Page 3: Important Information
Important information Important information Never open the telephone. Should you encounter any problems, consult your ad- ministrator. Use only original accessories. The use of other accessories is hazardous and will render the warranty, extended manufacturer's liability and the CE and other markings invalid. Trademarks The device conforms to the EU Directive as attested by the CE marking. -
Page 4: Location Of The Telephone
Important information Location of the telephone • The telephone is designed for operation in a protected environment within a temperature range of 5 °C to 40 °C. • To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. -
Page 5: Table Of Contents
Contents Contents Important information ....... . . 3 Trademarks ..............3 Care and cleaning instructions . - Page 6 Contents Reject calls ..............30 Turning the microphone on and off .
- Page 7 Contents Privacy/security ........58 Locking the telephone to prevent unauthorized use ....... . . 58 Activating/deactivating "Speaker call protect"...
- Page 8 Contents Fixing problems ........74 Caring for your telephone .
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Page 9: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •... -
Page 10: Service
General information Service The service department of Unify Software and Solutions GmbH & Co. KG can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. -
Page 11: Team Functions
General information Team functions To increase the efficiency of telephony, your service personnel can configure various Team functions such as pickup groups, hunt groups, and call distribution groups. -
Page 12: Getting To Know The Openscape Desk Phone Cp200T
Getting to know the OpenScape Desk Phone CP200T Getting to know the OpenScape Desk Phone CP200T The following sections describe the most frequently used controls and displays. Assembling and Installing the Phone Shipment • Telephone • Handset • Handset cable •... -
Page 13: The User Interface Of Your Telephone
Getting to know the OpenScape Desk Phone CP200T The user interface of your telephone... - Page 14 Getting to know the OpenScape Desk Phone CP200T You can make and receive calls as normal using the handset. The display provides intuitive support for telephone operation (two lines with up to 33 characters each). The function keys (cannot be reprogrammed) allow you to call up the following frequent- ly used functions during a call: Â...
- Page 15 Getting to know the OpenScape Desk Phone CP200T Properties of your OpenScape Desk Phone CP200T Display type Grayscales Display 192*48 pixel Illuminated display Full-duplex speakerphone function Headset Wall mountable Signaling LED (red/green/orange)
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Page 16: Navigation Keys
Getting to know the OpenScape Desk Phone CP200T Navigation keys This control allows you to move between input fields and navigate in lists and menus. You use the button to confirm options and launch functions: Functions when key is pressed In lists and menus: •... -
Page 17: Programmable Function Keys
Getting to know the OpenScape Desk Phone CP200T Programmable function keys Your OpenScape Desk Phone CP200T has four fixed function keys (with LED), which you can re- program with different functions or phone numbers at any time. The icons represent the following functions: •... -
Page 18: Keypad
Getting to know the OpenScape Desk Phone CP200T Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. - Page 19 Getting to know the OpenScape Desk Phone CP200T 1x 2x 3x 4x 5x Space Next letter in upper case Delete character...
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Page 20: Display
Getting to know the OpenScape Desk Phone CP200T Display Your OpenScape Desk Phone CP200T comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( page 71). Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200T is in idle mode. - Page 21 Getting to know the OpenScape Desk Phone CP200T Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for different situations and options: Icon Meaning The ringer is deactivated. The phone lock is activated. The "Do not disturb"...
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Page 22: Mailbox
Getting to know the OpenScape Desk Phone CP200T Mailbox Depending on your communication platform and its configuration (consult your administrator), you  can use the key to access messages from services. The following messages are saved: • Callback requests • Voicemail Messages (callback requests) New or as yet unheard messages are signaled as follows: Â... -
Page 23: Call Log
Getting to know the OpenScape Desk Phone CP200T Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. -
Page 24: Basic Functions
Basic functions Basic functions Please read the introductory chapter “Getting to know the OpenScape Desk Phone CP200T”page 12 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: •... -
Page 25: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. -
Page 26: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. "... -
Page 27: Open Listening In A Room During A Call
Basic functions Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown. -
Page 28: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing internal: Enter the station number. External calls: Enter the external code and the station number. -
Page 29: Dialing With The Headset Connected
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Dialing with DDS keys Prerequisite: You have saved a number on a DDS key (page 69). -
Page 30: End Call
Basic functions End call Replace the handset. Reject calls You can reject calls which you do not wish to take. Prerequisite: You have an incoming call and your phone is ringing. You see in your screen the Caller’s name ans the following indication. Reject call Press OK to confirm If a call cannot be rejected, your telephone will continue to ring. -
Page 31: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. While on a call the following is displayed: Select and confirm the option shown. Consultation Dial the number of the second party Return to the first party:... -
Page 32: Call Forwarding
Basic functions Call forwarding Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group. Call forwarding between two phones in an ONS group is not possible. Fixed call forwarding (all calls) If you have programmed a destination for fixed call forwarding, you can activate and deactivate this using the "Call forwarding"... -
Page 33: Additional Forwarding Types
Basic functions Select and confirm the option shown. Act. FWD-VAR-ALL-BOTH Open the Program/Service menu. Confirm the option shown. Destination Confirm the option shown. Call forwarding "Variable call forw." is displayed. Select and confirm the option shown. Enter destination: Enter the call forwarding destination number. Confirm, when the phone number is complete. - Page 34 Basic functions Example of "Call forward. no reply" Forwarding type with status. FWD-VAR-RNA-BOTH off Select and confirm the option shown. Enter destination: Enter the call forwarding destination number. Confirm, when the phone number is complete. The status is set to "FWD-VAR- Save RNA-BOTH on".
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Page 35: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody an- swers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •... -
Page 36: Responding To A Callback Request
Basic functions Responding to a callback request Prerequisite: You have received at least one callback request. Â Press the key shown. Information regarding the caller is displayed. Select and confirm until the required entry is displayed. Next entry Select and confirm the option shown. Output The party is called and the entry deleted from the list Viewing and deleting a stored callback... -
Page 37: Conferences
Basic functions Conferences You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed below at the same time. ISDN phones and external parties are passive participants –... -
Page 38: Adding A Party
Basic functions If the second party does not answer Confirm. Return to held call Adding a party Any party in a system conference can extend the conference by: • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or •... -
Page 39: Leaving A Conference
Basic functions Removing the last participant If you want to remove the last participant who joined the conference: Select and confirm the option shown. The last participant who joined the confer- Remove last party ence is disconnected. If the conference only included three parties, it is now closed. -
Page 40: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Answering calls Answering calls for another member of your team If a team member does not answer a call within 15 seconds (system-depen- dent), the remaining team members hear an alert tone. In idle mode The phone rings. -
Page 41: Directed Call Transfer
Enhanced phone functions Directed call transfer You hear another phone ring and recognize the number, or a colleague asks that you pick up calls for a specific phone. Lift the handset. Select and confirm the option shown. Direct call pickup Enter the phone number of the phone from which you are to/want to pick up calls. -
Page 42: Making Calls
Enhanced phone functions Making calls Using the caller list Detailed information, as well as a sample display entry are provided on page 23. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. € µ... - Page 43 Enhanced phone functions Enter a three-digit speed-dial number. Suffix-dialing If necessary, you can suffix-dial additional digits (for example, the user’s exten- sion) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.
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Page 44: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect- ed (ask your service personnel), or to an internal user with a system telephone without any action on their part. Press the key shown. - Page 45 Enhanced phone functions Select and confirm the option shown. Delete number The last digit entered in each case is deleted. Enter the required digit(s). Canceling en-bloc sending Select and confirm the option shown. Cancel Press the key shown. The LED goes out.
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Page 46: More On Call Forwarding
Enhanced phone functions More on call forwarding Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination ac- tivates call forwarding for all calls. If call forwarding is deactivated, the forward- ing destination is deleted at the same time. Configuring and activating variable call forwarding €... - Page 47 Enhanced phone functions Configuring and activating call forwarding Open the Program/Service menu. Confirm the option shown. Destinations Confirm the option shown. Call forwarding Variable call forwarding is offered first. Confirm until the required forwarding type (page 33) is shown in the first line. Next forwarding type Example of "Forward internal calls off"...
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Page 48: During A Call
Enhanced phone functions During a call Using call waiting (second call) Prerequisite: You are engaged in a phone call and hear a tone (every six sec- onds). Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. -
Page 49: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call (page 48), from being signaled by automatic camp- on during an ongoing call. Open the Program/Service menu. -
Page 50: Parking A Call
Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. -
Page 51: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy Camp-on tone is followed by the ring tone. -
Page 52: Programming Function Keys
Programming function keys Programming function keys The phone features a range of functions that can, if required, be stored on pro- grammable keys. The phone comes with four programmable keys, all of which can be pro- grammed on two separate levels. You should assign the "Shift"... -
Page 53: Displaying Key Functions
Programming function keys Displaying key functions Open the Program/Service menu. Select and confirm. Key function Press one of the function keys. Please press a key e.g. The function of this key will be displayed on the screen Consultation You can press an other function or programmable key to display its function. To return back to the Idle Menu: Press the key shown. -
Page 54: Programming A Key
Programming function keys Programming a key Initiating programming The available functions depend on your configuration. If a function is miss- ing, contact your administrator. The programmable keys are • Caller list • Phonebook • Forwarding • Redial x Example: Configuring a "conference key" Open the Program/Service menu. -
Page 55: Configuring Repdial/Direct Station Selection Keys
Programming function keys Configuring repdial/direct station selection keys Your telephone can be configured so that direct station selection keys can- not be set up, thus facilitating data and personal security. Contact your ad- ministrator should you have questions. Direct station selection keys can be assigned an internal number from the Open- Scape 4000 network. -
Page 56: Additional Repdial Key Functions
Programming function keys Additional repdial key functions Prerequisite: You have defined a phone number for a repdial key and are still in the menu page 55. Entering an automatic consultation call Select and confirm the option shown. "RF" appears in the display. Enter Consult Add the destination number. -
Page 57: Deleting Function Key Programming
Programming function keys Deleting function key programming Deleting the number Open the Program/Service menu. Confirm the option shown. Destinations Select and confirm the option shown. Repdial Select and confirm the option shown. Direct Station Select Press the required repdial/DSS key. Select and confirm the option shown. -
Page 58: Privacy/Security
Privacy/security Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your administrator which functions are locked. Prerequisite: You have received a corresponding code number from the admin- istrator. -
Page 59: Activating/Deactivating "Do Not Disturb
Privacy/security Confirm the option shown. Deactivate Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and the message "Do not disturb". External callers are redi- rected to the attendant console. - Page 60 Privacy/security Your service personnel can activate/deactivate caller ID suppression for all phones.
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Page 61: More Functions/Services
More functions/services More functions/services Using another telephone like your own You can log on to another phone in the OpenScape 4000 system using your per- sonal identification number (PIN). This also applies to telephones in networked OpenScape 4000 systems, for example, at other company sites). On another phone, you can: •... -
Page 62: Logging Off From Another Phone
More functions/services Setting up "follow me" call forwarding following successful identifi- cation Select and confirm. Call forw. - follow me? Select and confirm the option shown. Save Call forwarding is now active. Logging off from another phone Open the Program/Service menu. Select and confirm. -
Page 63: Appointments Function
More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 63. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. -
Page 64: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration An executive-secretary team is configured by the administrator and may include up to four executive and up to two secretary telephones. Calling an executive or secretary phone Calling an executive/secretary phone On the secretary phone, a DSS key is configured as "executive"... -
Page 65: Accepting Calls For The Executive Phone At The Secretary Phone
Making calls in the team/executive/secretary configuration Accepting calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. Press the key and enter speakerphone mode. Accepting calls for the executive phone when already on a call Prerequisite: You are conducting a call. -
Page 66: Accepting Calls On The Executive Phone
Making calls in the team/executive/secretary configuration Accepting calls on the executive phone The secretary phone does not answer a call for the executive. After 15 seconds (depending on the system) you hear an alert tone on the executive phone. The display shows who is calling. -
Page 67: Using Signal Call
Making calls in the team/executive/secretary configuration Confirm the option shown. Activate Confirm the option shown. Deactivate Using signal call If a "Buzz" programmed function key is configured on your executive phone, you can press a key to send a signal call to a specific destination phone (e.g. to a secretary phone). -
Page 68: Lines
Making calls in the team/executive/secretary configuration Lines If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines. Your phone features trunk keys (MULAP keys). A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis page 68. -
Page 69: Direct Station Selection Key
Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not engaged in a phone call. -
Page 70: Transferring A Call In Progress
Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Accepting a call for another team member £ Press the flashing DSS key or trunk key. Lift the handset. -
Page 71: Individual Phone Configuration
Individual phone configuration Individual phone configuration Setting contrast " Press one of the keys shown in idle mode. Select and confirm the option shown. Display contrast " Modify the setting. Keep pressing the key until the desired contrast is set. Save. -
Page 72: Adjusting The Attention Ring Volume
Individual phone configuration Adjusting the attention ring volume If you are part of a team with line keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. " Press one of the keys shown in idle mode . Select and confirm the option shown. -
Page 73: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker- phone mode functioning correctly? The following may be checked by administrator: •... - Page 74 Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...
- Page 75 Fixing problems “Please try later” Possible causes: • Make entries more quickly. • Avoid long pauses between key presses. Possible reactions: Wait and try again later “Currently not accessible” Possible causes: • Function is currently not available. • The phone number dialed is not in service. Possible reactions: •...
- Page 76 Index Index using redial ............29 Direct station select ..........69 Do not disturb ............59 Alternating ..............31 Editing a dial number ..........44 Announcement ............44 Editing dial inputs ............. 44 Answer timed reminder ..........63 Editing the station number ........44 Attention ring volume ..........
- Page 77 Index notes Suffix-dialing automatic .............. 43 setting the room character DTMF tone dialing ..........39 Operating instructions ..........3 System speed-dialing ..........42 Outgoing calls ............23 Telephone maintenance .......... 74 Parking a call ............50 Three-party conference ..........31 Phone settings ............