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Atos Unify OpenScape CP210 User Manual

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Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP210
Atos Unify OpenScape Voice
Atos Unify OpenScape 4000
User Guide SIP
A31003-C1000-U141-01-7619

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Summary of Contents for Atos Unify OpenScape CP210

  • Page 1 Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP210 Atos Unify OpenScape Voice Atos Unify OpenScape 4000 User Guide SIP A31003-C1000-U141-01-7619...

  • Page 2: Important Information

    Important information Important information For safety reasons, the telephone should only be supplied with power: using the original power supply unit. over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone. Should you encounter any problems, consult your administrator.

  • Page 3: Care And Cleaning Instructions

    Important information Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device. Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage. Clean the phone with a soft and slightly damp cloth.

  • Page 4: License Information

    Important information Energy Star ENERGY STAR is a US Environmental Protection Agency voluntary program that helps businesses and individuals save money and pro- tect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emis- sions by meeting strict energy efficiency criteria or requirements set by the US Environmental Protection Agency.

  • Page 5: Table Of Contents

    Contents Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming the required option Setting the required option Service Intended use...
  • Page 6 Contents Additional notes on Call logging Network Settings and functions Control and monitoring function Ports on the underside of the phone Threading the connection cables Using the USB port Telephone settings Setting the display contrast Volumes Key click Setting the volume for Key click Key selection Settings that impact energy efficiency Making calls...
  • Page 7 Contents Placing a call on hold Call waiting (second call) Transferring a call Ending a call Configuring call forwarding Setting alerts Directories and Call logging Personal directory Creating a new contact Editing a contact Deleting a contact Deleting all contacts Searching for a contact Corporate directory Listening to voicemail...
  • Page 8 Contents LED display on DSS keys MultiLine Line / trunk keys Incoming calls Call bridging Making calls on a multiline phone During calls Settings for MultiLine (keyset) Rollover for a line Mobility function Logging on to another telephone Ending the mobility function on a telephone (log off) Privacy and security Do not disturb Enabling do not disturb via a key...
  • Page 9 Contents Setting the date Network information Resetting user data Initiating the reset Programming call forwarding Standard call forwarding Using call forwarding Call forwarding chain Call forwarding by call type CTI calls Beep on auto-answer Beep on auto-reconnect Activating and deactivating the hold reminder tone Setting the hold reminder time Activating or deactivating Hold and hang-up Music on hold...
  • Page 10 Contents General Administrator settings User pages Licenses User menu User settings Fixing problems Caring for your telephone Troubleshooting Repair and recycling concept, extending per- formance capability Recycling and disposal of equipment in the OpenScape Desk Phone family Repair reliability and spare part supply Extending performance capability Local user menu Opening the user menu on the phone...

  • Page 11: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required fea- tures must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: The function is not configured for you and your telephone.

  • Page 12: Displays For Describing Operation

    General information Indicates important additional information in relation to hand- ling. Indicates required intervention by the Administrator. Displays for describing operation Keys required to perform an action, such as and the asso- ciated display text, are shown in the highlighted column on the left. The action is described in the main column on the right.

  • Page 13: Service

    General information Service The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or Network administrator will be glad to assist you. For queries regarding connection of the telephone, contact your Network provider.
  • Page 14 General information Adjust the contrast as required display contrast (see "Setting the display contrast" à page 35).

  • Page 15: Remote Configuration For Cloud Service Providers

    Remote configuration for cloud service providers Remote configuration for cloud service providers From factory defaults to operational telephone This section describes the Remote administration process, from the initial factory defaults to the operational telephone. If your telephone is already operational, continue reading from section "Getting to know the OpenScape Desk Phone CP210"...

  • Page 16: Starting The Telephone

    Remote configuration for cloud service providers Starting the telephone Once you have entered a valid PIN, the remote configuration of the tele- phone starts automatically. Once the configuration is concluded, the telephone is operational with the required settings. You can now make calls. New operating system software may be downloaded and installed during the remote configuration.

  • Page 17: Getting To Know The Openscape Desk Phone Cp210

    Getting to know the OpenScape Desk Phone CP210 Getting to know the OpenScape Desk Phone CP210 The following sections describe the most frequently used controls and dis- plays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.

  • Page 18: Navigation Keys

    Getting to know the OpenScape Desk Phone CP210 The programmable function keys can be set to various func- tions. The function keys (non-programmable) are assigned to the fol- lowing functions during a call: : Provides access to the user menu for locally controlling the phone settings.

  • Page 19: Programmable Function Keys

    Getting to know the OpenScape Desk Phone CP210 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pic- Functions when key is pressed togram In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor...

  • Page 20: Dialpad

    Getting to know the OpenScape Desk Phone CP210 Meaning of LED displays on function keys Meaning of function key The function is deac- tivated. Lights up green or The function is activated. Lights up amber The function is on hold. Blinking amber A recall is active.
  • Page 21 Getting to know the OpenScape Desk Phone CP210 When entering text, all characters available for the key pressed and the character selected are briefly displayed. Character overview The character overview depends on the current language setting. & ä ö ß ü...

  • Page 22: Display

    Getting to know the OpenScape Desk Phone CP210 Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number's digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 687837). Text editor Additional options are available in the text editor.
  • Page 23 Getting to know the OpenScape Desk Phone CP210 Time Date Idle menu navigation, see "Idle menu" à page 24 Phone number The function key labels display the assigned key settings (see "Programming the function keys" à page 62). For each label, a maximum of eight characters can be displayed.

  • Page 24: Displays On The Status Line For Adjusting The Volume

    Getting to know the OpenScape Desk Phone CP210 Icons in the idle menu Icons for different situations and options are displayed on the phone screen in idle mode. Display Icon Explanation position Displays the Wi-Fi signal strength and status line (more bars indicate a stronger signal).

  • Page 25: Context-Dependent Displays

    Getting to know the OpenScape Desk Phone CP210 Display Meaning Ringer volume in 10 levels Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after pick- ing up the handset or switching to speakerphone mode.
  • Page 26 Getting to know the OpenScape Desk Phone CP210 Press the softkey again to access the telephony interface from the Program / Service menu ( see "Settings and functions" à page 31). You can set up a "Show phone display" key for both of these instances to access the telephony interface screen again (see "Programming a key"...

  • Page 27: Voicemail

    Getting to know the OpenScape Desk Phone CP210 To delete information or warning messages, press the softkey. Icons during a call Icon Meaning The call is active. High-quality voice connection (G.722). The call has been disconnected. You have placed the call on hold (e.g. consultation hold). Your call partner has placed the call on hold.

  • Page 28: Synchronizing Call Log Data With Ringcentral Api

    Getting to know the OpenScape Desk Phone CP210 The number of missed calls and unchecked calls is shown on the idle dis- play. Missed calls are not saved and displayed if Call logging is disabled (see "Activating or deactivating Call logging" à page 115).

  • Page 29: Additional Notes On Call Logging

    Getting to know the OpenScape Desk Phone CP210 Once this option is enabled, your device will stop logging calls locally and will start displaying the Call log which is synchronized with your RingCen- tral user's call log stored at RingCentral API server. When enabled for the first time, this option will clear the local call log from you device and delete all call history data from existing conversations.

  • Page 30: Settings And Functions

    Getting to know the OpenScape Desk Phone CP210 Settings and functions Menu title Settings : Further entries are indicated User for the last entry or for the first entry. The menu structure consists of several levels. The first line in this struc- ture shows the menu currently selected while the remaining lines show the options for this menu.
  • Page 31 Getting to know the OpenScape Desk Phone CP210 monitoring. However, you will be informed about the monitoring with a message on the display and asked to allow monitoring. If your administrator has activated a function on your phone, which con- tinuously transmits operating data to a server, you will see the flashing icon in the upper display line.

  • Page 32: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP210 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port...

  • Page 33: Threading The Connection Cables

    Getting to know the OpenScape Desk Phone CP210 Threading the connection cables Thread the connection cables on the back of the phone through the holes in the stand. Arranged in this way, the device always has a secure stand. The picture shows only an example of the OpenScape Desk Phone series. Using the USB port The USB type A port above the display can be used for connecting the fol- lowing items:...

  • Page 34: Telephone Settings

    Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.

  • Page 35: Key Click

    Telephone settings Rollover Group pickup beep Example: Handset audio settings Press the key shown. Select and confirm the option shown. User Enter and confirm the User password, if required. Select and confirm the option shown. Audio Select and confirm the option shown. Volumes? Select and confirm the option shown.

  • Page 36: Key Selection

    Telephone settings Key selection Select and confirm the option shown. Keys = Select and confirm if only the keys for entering characters are to be Keypad only? affected. Alternatively, select and confirm the option shown. All keys? Select and confirm the option shown. Save &...

  • Page 37: Making Calls

    Making calls Making calls Receiving calls The telephone rings if the ring tone is active. The status LED also flashes green. If transmitted, the calling party information (name, phone num- ber) is displayed. Answering a call via the handset The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the asso- ciated name is shown on the display (must be activated by the administrator).

  • Page 38: Rejecting A Call

    Making calls Answering calls automatically via the headset A key with the "Auto-Headset" function (AICS ZIP tone) must be configured by the administrator. Press the corresponding function key to activate automatic call answer- AICS ing. The light up green. A short acoustic signal is heard on the headset for a call and the con- nection is established.

  • Page 39: Responding To A Callback

    Making calls Responding to a callback Prerequisite: A callback was requested. Your phone rings and the sub- scriber information appears on the screen. Accepting a callback Accept? Select and confirm the option shown. Rejecting a callback Reject? Select and confirm the option shown. The callback request is deleted.

  • Page 40: On-Hook Dialling

    Making calls When using a dial plan and “Immediate dialling” is set up, dialling is automatically performed as soon as the character string entered matches an entry in the dial plan (see "Activ- ating or deactivating Immediate dialling" à page 113).

  • Page 41: Redialling With The Function Key

    Making calls Dial Select the label of the dialling key. Press the function key below the label. Dialling is initiated. Redialling with the function key You must have activated Call logging in order to use the call list "Dialled". This also applies for redialling the last number dialled (see "Activating or deactivating Call logging"...

  • Page 42: Requesting Callback

    Making calls Requesting callback You can request a callback if the subscriber called is busy or if nobody answers. You receive a callback when the other party's line becomes free. This option is only available if both you and your admin- istrator have activated the function ("Permitting a Callback"...

  • Page 43: During A Call

    Making calls During a call Activating or deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset or headset microphone, or the hands-free microphone. Prerequisite: You are conducting a call.

  • Page 44: Open Listening

    Making calls Lift the handset. The key is no longer illuminated. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset. To activate open listening, press the key shown.

  • Page 45: Switching To The Held Party (Alternating)

    Making calls resumed. If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled (see "Activating or deactivating Hold and hang-up" à page 107). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.
  • Page 46 Making calls You are conducting a consultation call (see "Consulting a second party" à page 45). Optionally, you have accepted a second call and the conference function is active (see "Answering a second call" à page 50 "Allowing a Conference" à page 114).

  • Page 47: Putting On Hold And Retrieving Alternately Or Simultaneously

    Making calls Putting on hold and retrieving alternately or simultaneously Prerequisite You have a single-line phone and are conducting a consultation call or have answered a second call (see "Consulting a second party" à page 45 "Answering a second call" à page 50).
  • Page 48 Making calls Hold? Select and confirm the option shown in the connection's context menu. Optionally, press the key shown. The key illuminates. If you do not retrieve the held call after a defined time inter- val, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display (for set- tings, refer to "Activating and deactivating the hold reminder...

  • Page 49: Call Waiting (Second Call)

    Making calls Disconnect? Optionally, select and confirm the option shown to disconnect the held call. After enabling Hold and hang-up", the call is placed on hold for a defined time interval before the prompt is displayed with a recall to retrieve the call or disconnect (see "Setting the hold reminder time"...

  • Page 50: Waiting" À Page

    Making calls The administrator must have approved the consultation in the second call. From a consultation call in the second call you can select one of the fol- lowing options: Initiate a conference. Toggle between the second call and a consultation call. Put on hold and retrieve second and first call successively (see "Put- ting on hold and retrieving alternately or simultaneously"...

  • Page 51: Connecting Parties" À Page

    Making calls If you have disconnected the first call, the ignored second call rings like a normal call. Rejecting a second call Prerequisite: You are conducting a call and call waiting is allowed (see "Allowing call waiting" à page 110). Rejecting Select and confirm the option shown.

  • Page 52: Transferring A Call

    Making calls Transferring a call You can transfer your current call to another party with or without con- sultation. Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed (see "Allowing call transfer" à page 111).

  • Page 53: Ending A Call

    Making calls Press the key shown again. The display returns to idle following suc- cessful transfer. Blind transfer Select and confirm the option shown. The call is placed on hold. Consultation? Enter the phone number of the party to whom you want to transfer the call.

  • Page 54: Setting Alerts

    Making calls Enter and confirm the user password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Forwarding? Select and confirm the option shown. For a description of the settings, Settings? see section "Standard call forwarding"...

  • Page 55: Creating A New Contact

    Making calls Creating a new contact You can also configure this setting via the WEBM interface (see "General" à page 134). Press the softkey to open the local Directory. Select and confirm the option shown. Personal directory? Select and confirm the option shown. New contact? Fill in the three fields Last name...

  • Page 56: Deleting All Contacts

    Making calls Deleting all contacts You can also configure this setting via the WEBM interface (see "General" à page 134). Press the softkey to open the local Directory. Select and confirm the option shown. Personal directory? Select and confirm the option shown. Delete all? Confirm the option shown.
  • Page 57 Making calls Search Select and confirm the option shown. The following search fields can be used: Last name First name Office 1 Office 2 Mobile Home Company Address 1 Address 2 Professional role E-mail Select and confirm the required search field (e.g. "Last name"). Last name: Enter a search text.
  • Page 58 Making calls Business Mobile Business2 Private Company: Address2 Select and confirm the desired qualifier. Select and confirm to close the list. Back? Quick search Press the softkey shown to open the local Directory. Enter the first letter of the name you are looking for, e.g. "K". If you do not enter any further characters, all available names with the corresponding initial letter are displayed after a predefined period of time or after confirmation.

  • Page 59: Listening To Voicemail

    Making calls strings in a last name, for example, for the search. To list all entries, for example, in which the string "er" appears in the Last name field, enter this character combination when prompted to enter the name. Once the output list is available with entries that match this condition, you can now skip to the first corresponding entry by entering the initial letter of the last name.

  • Page 60: Listening Directly To Voicemails

    Making calls Listening directly to voicemails You can also call the mailbox directly without using the menu. The mail- box answers even if there are no messages waiting. Lift the handset. Press the key shown. The mailbox answers. Follow the voice instructions. You may need to enter a password.

  • Page 61: Programming The Function Keys

    Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with four programmable keys, all of which can be programmed on two separate levels. After programming a function key, a “Label“ must be assigned to each cor- responding function.

  • Page 62: Programming A Key

    Programming the function keys Alternate Server feature Blind transfer call Transfer call Send URL Deflect 2nd alert Shift Show phone screen Built-in forwarding Personal directory Corporate directory Call log Directory The feature is not available on an OpenScape 4000 telephone system (see also "Special features for operation on an OpenScape 4000"...

  • Page 63: Beginning Programming

    Programming the function keys Beginning programming Select and confirm the option shown to program or change the first level. Normal? Optionally, select and confirm the option shown to program the second Shifted? level. Select and confirm the required function in the list (e. g. “Do not Do not disturb? disturb“).

  • Page 64: Call Log

    Programming the function keys Call log You can also program the keys via the WEBM interface (see "Gen- eral" à page 134). The following call lists can be found under Call log: Missed Dialled Received Forwarded The key can only be used if Conversations is activated. Hold down one of the four keys to which the function is to be assigned until the programming prompt is displayed.

  • Page 65: Configuring The "Built-In Forwarding" Key

    Programming the function keys Forward all calls Forwarding no reply: Forwarding busy: Select and confirm the required function. Call forwarding depending on the call type If use of system-assisted functions has been enabled by the admin- istrator and the “Forwarding Int. / Ext.” function activated, call for- warding by call type functionality will be available to you.

  • Page 66: Using Programmed Keys

    Programming the function keys If the prompt is not displayed, you can launch key pro- gramming via the user menu (consult your administrator about the current setting). Confirm to begin programming. The key illuminates continuously. Select and confirm the option shown to program the first level for Normal = instance.

  • Page 67: Resetting Programmed Keys

    Programming the function keys Resetting programmed keys Here you can reset keys you configured back to factory settings (see also "Resetting user data" à page 98). Press the key shown. Confirm the option shown. User? Enter and confirm the user password, if required. Select and confirm the option shown to switch to the Reset user data Reset? menu.

  • Page 68: Making Calls In An Executive Or Secretary Team

    Making calls in an executive or secretary team Making calls in an executive or secretary team Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group while the phone is still ringing.

  • Page 69: Picking Up A Group Call

    Making calls in an executive or secretary team Pickup: Caller for: Party Picking up a group call The pop-up menu opens. Pickup call? Confirm the option shown. Optionally, lift the handset (only if the appropriate function is set by your administrator). Optionally, press the key or press it again if call answering was ini- Group pickup tiated via the key.

  • Page 70: Call Pickup

    Making calls in an executive or secretary team Consultation with the DSS subscriber The DSS key is configured by the administrator for con- sultations. Prerequisite: You are conducting a call. Press the relevant DSS key for the consultation. The key lights up and a DSS 1 connection is established.

  • Page 71: Deflecting A Call To A Dss Subscriber

    Making calls in an executive or secretary team Deflecting a call to a DSS subscriber Prerequisite: The deflect function must be approved for DSS keys. For information on the current setting (see "Deflecting to a DSS number" à page 110). If you receive a call on one of your lines, you can immediately deflect it to the DSS subscriber.
  • Page 72 Making calls in an executive or secretary team Each key programmed with the "Line" function corresponds to a line. This means up to four (4) lines can be configured on the function keys. A dis- tinction is made here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis (see "Line utilization"...

  • Page 73: Incoming Calls

    Making calls in an executive or secretary team LED displays Meaning LED off: The phone is in idle mode. LED solid green : Outgoing call on the line The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls"...

  • Page 74: Call Bridging

    Making calls in an executive or secretary team Using the line keys Press the flashing line key. The speakerphone mode is enabled. Line 1 Optionally, confirm the option shown. The speakerphone mode is Accept? enabled. Call bridging Call bridging is a feature that allows a user to participate in an active call between other users and provide assistance (see "Dialing using the hot or warm phone function"...

  • Page 75: Making Calls On A Multiline Phone

    Making calls in an executive or secretary team Making calls on a multiline phone You must seize a line before you can make calls on a multi-line telephone. Line seizure can be configured on an individual basis. Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.

  • Page 76: During Calls

    Making calls in an executive or secretary team in the section (see "Standard call forwarding" à page 99). Call forwarding information The administrator has activated "Forwarding shown". When a line is unconditionally forwarded, the key LED flashes red Dialing using the hot or warm phone function The administrator has configured a hot line or warm phone function.
  • Page 77 Making calls in an executive or secretary team Forward calls, see "Standard call forwarding" à page 99 Do not disturb, see "Do not disturb" à page 84 Depending on your individual settings, you will be notified of incoming calls (see "Ringer"...
  • Page 78 Making calls in an executive or secretary team Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line. The function is activated when you perform one of the following actions: You lift the phone's handset and a hot or warm line is selected.

  • Page 79: Settings For Multiline (Keyset)

    Making calls in an executive or secretary team Prerequisite: A secondary line is set up on your multi-line phone, the option to connect to the call is activated for your phone and "system con- ference" is set up for your system. The key of a secondary line illuminates as “busy”.
  • Page 80 Making calls in an executive or secretary team Lines? Select and confirm the option shown. Select and confirm the required line (for example line 1). Line 1? Select and confirm the option shown. Ring delay? Enter and confirm a delay value. Select and confirm the option shown.

  • Page 81: Rollover For A Line

    Making calls in an executive or secretary team Save & Exit? Select and confirm the option shown. Selecting the pattern sequence The following setting is only effective if you selected "Pattern" under the ringer option. Select the required Ringer tone sequence in the context menu between 1 Ringer tone sequence = 2 and 6 (e.g.

  • Page 82: Mobility Function

    Mobility function Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone. Logging on to another telephone Prerequisite: The mobility function is available on this telephone and the admin has enabled the phone to use mobility.

  • Page 83: Privacy And Security

    Privacy and security Privacy and security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal or an appropriate announcement. On multi-line telephones you can only activate the "Do not disturb" function for your primary line (see "MultiLine"...

  • Page 84: Security

    Privacy and security Save & Exit? Select and confirm the option shown. Security User password Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone (see "Locking the phone" à page 86).

  • Page 85: Locking The Phone

    Privacy and security Enter and confirm the User password, if required. Select and confirm the option shown. Security? Select and confirm the option shown. Change user password? Select and confirm the option shown. Current password = Enter the current password (at least six characters) and confirm (for text entry, see "Dialpad"...
  • Page 86 Privacy and security Confirm lock? Confirm the option shown. The "Locked phone" icon is displayed (see "Icons in the idle menu" à page 25). Optionally, press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required. Select and confirm the option shown.

  • Page 87: Other Settings And Functions

    Other settings and functions Other settings and functions Audio settings Optimize the audio settings of your OpenStage for your work envir- onment and according to your personal requirements. Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal"...

  • Page 88: Pattern Melody

    Other settings and functions Settings? Select and confirm the option shown. Select and confirm the option shown. Ringer file = abc.mid Confirm the option shown. Select the required ringer file or pattern. You abc.mid? will immediately hear the associated ringer melody. Confirm the current ringer file.

  • Page 89: Opening Listening Mode

    Other settings and functions Save & Exit? Select and confirm the option shown. Opening listening mode Select the mode here that you prefer for open listening (see "Switching from handset to speakerphone mode" à page 44). You can also configure this setting via the WEBM interface (see "General"...
  • Page 90 Other settings and functions prioritized accordingly. You can configure the following call types: Internal External Recall (e.g. callback) Special 1 Special 2 Special 3 The special ringers are configured by the administrator. The User cannot change the Ringer sound, pattern melody, or pattern sequence of an emergency call type.

  • Page 91: Activating Or Deactivating The Ringer

    Other settings and functions Confirm the selected Ringer melody. Select and confirm the option shown. Ringer sequence Select the required Ringer sequence between 1 and 6 (e.g. 2). You imme- diately hear the set Ringer melody with the selected Ringer sequence. Confirm the selected setting.

  • Page 92: Time Display Format

    Other settings and functions You can also configure this setting via the WEBM interface (see "General" à page 134). Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required. Select and confirm the option shown. Locality? Select and confirm the option shown.

  • Page 93: Date Display Format

    Other settings and functions Time format = 24 hour Select and confirm the option shown. The format set is displayed. Select and confirm the time format. The available time formats are: 12 Hour (AM/PM)? 12 Hour (AM/PM) 24 hour Select and confirm the option shown. Save &...

  • Page 94: Setting Daylight Saving Time

    Other settings and functions Save & Exit? Select and confirm the option shown. List of countries Argentina Luxembourg Australia Mexico Austria Netherlands Belgium New Zealand Brazil Norway Canada Poland China Portugal Chile Russian Federation Croatia Singapore Czech Republic Slovakia Denmark South Africa Finland Spain...

  • Page 95: Setting The Difference Between Daylight Saving And Standard Time

    Other settings and functions User Select and confirm the option shown. Enter and confirm the user password, if required. Select and confirm the option shown. Date and time? Select and confirm the option shown. The time set is displayed. Daylight saving = No Confirm the option shown.

  • Page 96: Setting The Date And Time

    Other settings and functions Daylight saving time must be manually set if “No” is entered for “Auto DST” (see "Setting daylight saving time" à page 95). Setting the date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary.

  • Page 97: Resetting User Data

    Other settings and functions User Select and confirm the option shown. Enter and confirm the user password, if required. Select and confirm the option shown. You can browse the following over- Network information view: Phone address: Name or number of telephone. Web address: HTTP address of WEBM interface.

  • Page 98: Programming Call Forwarding

    Other settings and functions Enter and confirm the user password, if required. Select and confirm the option shown. Reset Select and confirm the option shown. The user data is reset to factory set- Reset all user data? tings. Programming call forwarding Depending on the settings made by the administrator, standard call for- warding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice .
  • Page 99 Other settings and functions Activating or deactivating immediate call forwarding Prerequisite The forwarding key for "Built-in forwarding" is configured (see "Con- figuring the “Built-in forwarding” key" à page 66). Otherwise, the settings for call forwarding can be configured via the user menu (see "Configuring call forwarding"...
  • Page 100 Other settings and functions Saving destination phone numbers for call forwarding You can enter the call forwarding settings via the user menu (see "Con- figuring call forwarding" à page 54). You can also configure this setting via the WEBM interface (see "General"...
  • Page 101 Other settings and functions Copying and pasting destination phone numbers The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply. Press the function key to open forwarding.
  • Page 102 Other settings and functions Uncond'l: 3336 The forwarding type is activated and the new destination is displayed. Press the illuminated key to open the call display. If All calls was activ- ated, the forwarding destination is displayed with the forwarding icon and the Forwarding key illuminates.

  • Page 103: Call Forwarding Chain

    Other settings and functions Edit call forwarding Select and confirm the option shown within 3 seconds. Select and confirm the type of call forwarding. No reply: 3335 Select and confirm the option shown. Set delay Enter the required time in seconds and confirm your entry. The set time is displayed with the option.

  • Page 104: Cti Calls

    Other settings and functions Because of its direct impact, "Uncond'l" call forwarding has the highest priority followed by "No reply" and "Busy". If active, "Uncond'l" call forwarding is indicated on the display when the phone is idle. Forwarded calls can be logged in a call list (see "Functions during a call"...

  • Page 105: Beep On Auto-Reconnect

    Other settings and functions Enter and confirm the user password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Incoming calls? Select and confirm the option shown. CTI calls? Select and confirm the option shown. AutoAnswer = No Select and confirm the option shown.

  • Page 106: Setting The Hold Reminder Time

    Other settings and functions User Select and confirm the option shown. Enter and confirm the user password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown. Allow hold rem.

  • Page 107: Music On Hold

    Other settings and functions You can use "Hold and hang-up" to determine whether you will be promp- ted immediately or after a defined time to retrieve the held call. This function cannot be used on multi-line phones. You can also configure this setting via the WEBM interface (see "General"...

  • Page 108: Allowing Call Joining

    Other settings and functions Allowing call joining You can also configure this setting via the WEBM interface (see "General" à page 134). Press the key shown. Confirm the option shown. User Enter and confirm the User password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown.

  • Page 109: Deflecting To A Dss Number

    Other settings and functions Deflecting to a DSS number A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by the administrator (see "Deflecting a call to a DSS subscriber"...

  • Page 110: Allowing Call Transfer

    Other settings and functions Enter and confirm the User password, if required. Select and confirm the option shown. Configuration Select and confirm the option shown. Connected calls? Select and confirm the option shown. Toggle associate = No Select and confirm the option shown. Yes? Select and confirm the option shown.

  • Page 111: Allowing Busy When Dialling

    Other settings and functions Outgoing calls? Select and confirm the option shown. Select and confirm the option shown. Autodial delay = 8 Select a value between 1 and 9 and confirm. Select and confirm the option shown. Save & Exit? Allowing Busy when dialling If you activate this function, an incoming call received while you are dial- ing is rejected.

  • Page 112: Activating Or Deactivating Immediate Dialling

    Other settings and functions Activating or deactivating Immediate dialling Immediate dialling should only be activated if your admin- istrator has configured and approved a dial plan. Immediate dialling is deactivated by default. Therefore, after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection.

  • Page 113: Allowing A Conference

    Other settings and functions Allowing a Conference This option allows or blocks the “Conference” function. You can also configure this setting via the WEBM interface (see "General" à page 134). Press the key shown. Select and confirm the option shown. User Enter and confirm the user password, if required.

  • Page 114: Dialing An Entry

    Other settings and functions For a detailed description of the different call lists, see "Call logging" à page Dialing an entry Select the label “Call log”. Call log Press the function key below the label. Select and confirm the list of missed calls. The list is sorted chro- Missed # nologically, with the most recent caller first.
  • Page 115 Other settings and functions Enable call log = Yes Select the option shown. Select and confirm the option shown to disable the call log. The message "Call log is disabled" is displayed. Optionally, select and confirm the option with “Yes” to reactivate the call log.

  • Page 116: Call Recording

    Other settings and functions Exclude? Confirm to prevent calls answered by other subscribers being displayed in the list. Select and confirm the option shown. Save & Exit? Deleting missed calls when called Delete entry = When called Select and confirm the option shown. Confirm to delete entries manually when called.

  • Page 117: About Recordable Calls

    Other settings and functions Mode: MANUAL You decide when the recorder is started and stopped or paused. If the recorder is switched on, all further calls will be recorded. If you pause the recorder then nothing will be recorded. If there are no calls, then the recorder likewise pauses.

  • Page 118: Recording Calls

    Other settings and functions Recording tips You will receive the following information while a call is being recorded: The recording symbol on the display (permanent) Beep (repeated at intervals for you and your call partner) Beep (single at the start of recording for you and your call partner) The audible information can also be switched off.
  • Page 119 Other settings and functions Recording On? Select the option shown in the telephone's context menu to enable the option. Press the recording button to enable the option - the LED lights up. Recording Optionally, press the key shown to disable the option - the LED extin- Recording guishes.
  • Page 120 Other settings and functions You can start the recording again at any time, for example to continue recording the current call. Ending call recording automatically Prerequisites: You are conducting a call. Recording has started. The recording button LED lights up. The recording ends as soon as the call is terminated or if the call status changes so that the call is no longer being recorded - for example if a line is placed on manual hold (Multi-line).
  • Page 121 Other settings and functions Call recording while alternating Prerequisites: You have an active or held consultation or second call. Recording has started. The recording button LED is illuminated. You are connected with the second party. You hear a beep and the record- ing symbol is shown in the line for the second call.
  • Page 122 Other settings and functions istrator. The conference call is now being recorded. You have performed a consultation or accepted a second call (see "Con- sulting a second party" à page 45 "Call waiting (second call) " à page 50). The conference call is placed on hold. You hear a beep and the recording symbol is shown in the line for the con- sultation or second call.

  • Page 123: Diagnostic Data

    Other settings and functions Line A Press line key A. The line key LED turns amber. The call is now on hold. The recording is stopped when the call is placed on manual hold. The recording symbol on the display disappears. Retrieving a held call Press line key A.
  • Page 124 Other settings and functions Diagnostic information SIP Server 10.12.70.16 SIP Port 5060 SIP Registrar 10.12.70.16 SIP Registrar Port 5060 SIP Gateway 0.0.0.0 SIP Gateway Port 5060 SIP Transport TLS Renegotiation Secure (RFC5746) SIP local port 5060 Server features DNS Results None MultiLine Keyset Lines...
  • Page 125 Other settings and functions Diagnostic information IPv4 Route 1 - gate- None IPv4 Route 1 - mask None IPv4 Route 2 - IP None IPv4 Route 2 - gate- None IPv4 Route 2 - mask None IPv6 address None IPv6 prefix length None IPv6 global gateway None...
  • Page 126 Other settings and functions Diagnostic information PC port autoMDIX VLAN-ID None QoS Layer 2 QoS Layer 2 Lan- guage QoS Layer 2 Sig- naling QoS Layer 2 Stand- QoS Layer 3 QoS Layer 3 voice EF / 46 QoS Layer 3 Sig- AF31 / 26 naling Sent: Wed Oct 13 11:24:31 2021...
  • Page 127 Other settings and functions Diagnostic information mode .MAU = 100BaseTXFD : 0x10 LLDP-MED Caps TLV Data .Caps - LLDP-MED = Yes .Caps - Network Policy = Yes .Caps - Location ID = No .Caps - Extended Power Mdi PD = Yes .Caps - Extended Power Mdi Pse = No .Caps - Inventory = No .Type = Endpoint Class III...
  • Page 128 Other settings and functions Diagnostic information A101-03 Inventory - Firmware Revision TLV data .Firmware revision = U-Boot 2.0.0.1.200616 Inventory - Software Revision TLV data .Software revision = V1 R8.7.214 SIP 210927 Inventory - Serial Number TLV data .Serial number = 00:1a:e8:75:e0:54 Inventory - Manufacturer Name TLV data .Manufacturer name = Unify SW&Sol...

  • Page 129: Individual Settings That Impact Energy Efficiency

    Other settings and functions Diagnostic information ICE connectivity Ta timer ICE connectivity Tr 15000 timer ICE connectivity RTO timer Device Certificate Not installed Secure file transfer Not installed Secure send URL Not installed Secure SIP server Not installed Secure 802.1x Not installed Installed Cer- LDAP via TLS Not installed tificates...
  • Page 130 Other settings and functions Files previously exported by this or another phone may also be imported. Log on to the User Pages on WBM using your password (for "User pages" à page more information, see 134) Downloading a contact list via the browser 1.

  • Page 131: Exporting Contacts Via Wbm

    Other settings and functions A message "Import contacts completed" will also be displayed on the phone's screen when the import is completed. Failures will be indicated by a suitable text message below the panel on the page. Exporting contacts via WBM You can export your contacts from your phone through WBM interface, so you can use them elsewhere, store them, etc (see "General"...

  • Page 132: Usb Port Management

    Other settings and functions USB port management The USB port settings of the OpenScape Desk Phone CP210 are managed by the administrator. However, the following limitations apply: Only specific USB devices are supported (see below). When a supported device is connected, an icon is shown in the top line of the idle screen.

  • Page 133: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the WEBM interface. Communication is via a secure HTTPS connection. Access to the WEBM interface must be activated by the administrator. Administrator settings This area lets you configure settings for administering your phone and the Network environment.

  • Page 134: User Menu

    Web interface (WBM) consult your administrator or refer to the administration manual. User menu All settings in the user menu of the WEBM interface can also be made via the user menu on the telephone. User settings User login, see "User password" à page 85 Date and time Local time, see "Setting the time"...
  • Page 135 Web interface (WBM) Transfer on ring, see "Allowing Transfer on ring" à page 112 Immediate dialling, see "Activating or deactivating Immediate dialling" à page 113 Incoming calls Deflecting Allow deflection, see "Permitting call deflection" à page Default destination, see "Permitting call deflection" à page Deflect to DSS, see "Permitting call deflection"...
  • Page 136 Web interface (WBM) Connected calls Allow call transfer, see "Allowing call transfer" à page 111 Allow call joining, see "Allowing call joining" à page 109 Allow exit conference, see "Allowing joining in a conference call" à page 114 Allow hold reminder, see "Activating and deactivating the hold reminder tone"...
  • Page 137 Web interface (WBM) Answered eleswhere Delete entry Phone Display settings "Setting the display contrast" à page 35 Contrast, see Program keys Normal Edit, see "Programming a key" à page 63 Shifted Edit, see "Programming a key" à page Download paper label Key click Volume Active for:...
  • Page 138 Web interface (WBM) Export contact data, see "Exporting contacts via WBM" à page Diagnostic information, see "Diagnostic data" à page 124...

  • Page 139: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone Never allow the telephone to come into contact with coloring, oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent.
  • Page 140 Fixing problems You cannot dial a number Check if the telephone is locked when the following message is displayed: "Phone locked. To unlock enter the PIN. ". If the phone is locked, enter your PIN to unlock it. Other problems Consult your administrator. Customer Service must clarify any problems that cannot be resolved.

  • Page 141: Repair And Recycling Concept, Extending Performance Capability

    Repair and recycling concept, extending performance capability Repair and recycling concept, extending performance capability This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 150. Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment.

  • Page 142: Repair Reliability And Spare Part Supply

    Repair and recycling concept, extending performance capability d) Reuse, recycling and recovery Attention is paid to ease of disassembly/recycling of the OpenScape Desk Phone waste equipment as early as the product development stage. Reuse: The waste equipment is repaired and refurbished and intro- duced into the spare parts cycle where it is then reused.

  • Page 143: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the key shown. On the Settings tab, select the User menu option. You are prompted to enter the User password (see "User password"...
  • Page 144 Local user menu CF busy - int. Release CF busy - ext. Callback CF no reply - any Cancel callbacks CF no reply - int. Consultation CF no reply - ext. Call waiting Ringer off Immediate ring Hold PreView Alternate Call recording Blind transfer call Built-in forwarding...

  • Page 145: Special Features For Operation On An Openscape 4000

    Special features for operation on an OpenScape 4000 Special features for operation on an OpenScape 4000 Not all functions are supported fully when operating an OpenScape Desk Phone on OpenScape 4000 as is the case for OpenScape Voice. Passively supported functions Some of the functions are only available to you as a passive user. The restrictions are listed below: An OpenScape Desk Phone on an OpenScape 4000 cannot actively park a user in the system.

  • Page 146: Index

    Index Call list Index Call lists 55, 114 Call log Call recording Alternating AICS Zip tone 39, 46 Automatic Allowing call joining AutoStart Answered elsewhere Call types Answering calls Conference MultiLine Consultation Application Controlling Audio Icons Room character Line key Auto headset 39, 46 Manual...
  • Page 147 Index Consultation Consultation call from second call Favorites for call forwarding Context Forwarding Context menus Destination phone number Contrast Favorites Copying/pasting destination phone numbers Saving a destination phone num- Corporate directory Variable Country setting Forwarding primary line Function key Programmable Date and time Date format General information...
  • Page 148 Index Number redial Immediate ring Open listening Key click Operating instructions Override LDAP LED displays Phantom line Direct station selection keys (DSS) Phone settings Function keys Phonebook Line key Local phonebook Line utilization New contact Lines Primary line Hot and warm line Privacy Locality Private line...
  • Page 149 Index Safety notes Warm line Saving destination phone number For lines Searching for a contact Web interface 134, 144 Second call Ignoring Second call with consultation call Secondary line Security 84-85 Selected dialing key Setting the time Settings Shared line Speakerphone mode 38, 44 Telephone maintenance...
  • Page 150 Provide feedback to further optimize this document to edoku@atos.net. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledge base, raise - if a software support contract is in place - a ticket via our partner portal or contact your dis- tributor.

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