Troubleshooting Guide - Unitron Moxi V-R Manual

24. Troubleshooting guide

Cause
Issue: will not turn on
Dead battery
Issue: indicator light blinks fast while charging
Faulty battery
Issue: indicator light is off when placed in the charger
Hearing aids not inserted
correctly in the charger
Charger not connected to
power source
Speaker unit and domes
not inserted correctly in
the charger
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Possible remedy
Place hearing aids in
powered charger
Consult your hearing care
professional
Insert the hearing aids
correctly into the charger,
see "Charging your hearing
aids"
Connect the charger to an
external power source, see
"Charging your hearing aids"
Adjust speaker unit and
domes in charger space for
earpieces and reinsert the
hearing aids into the charger
Cause
Issue: battery does not last the whole day
Hearing aids not fully
charged
Battery needs to be
replaced
Issue: no sound
Not turned on
Low/dead battery
Custom molds/domes
blocked with ear wax
Plugged microphones
Possible remedy
Place hearing aids in
powered charger
Consult your hearing care
professional to see if a
battery replacement is
required
Turn on
Place hearing aids in
powered charger
Clean custom molds/domes.
See "Care and maintenance. "
Consult your hearing care
professional
Consult your hearing care
professional
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