Troubleshooting Guide - Unitron Blu Moxi B-RS Manual

10. Troubleshooting guide

Cause
Issue: Hearing aid not functioning
Speaker/dome blocked
Hearing aid switched off
Battery dead
Issue: Hearing aid whistles
Hearing aid not inserted
correctly into ear
Cerumen in ear canal
Issue: Hearing aid too loud
Volume too loud
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Possible remedy
Clean speaker opening/
dome
Press multi-function button
Charge hearing aid
Insert hearing aid correctly
(see Chapter 5)
Contact your ENT/GP or
hearing care professional
Decrease volume if volume
control available (see
Chapter 6)
Cause
Issue: Hearing aid not loud enough or distorted
Volume too low
Low battery
Speaker/earpiece
blocked
Hearing has changed
Issue: Hearing aid plays two beeps
Indication for low battery
Issue: Hearing aid will not switch on
Battery discharged /
dead
Button was inadvertently
deactivated by pressing
the button longer than 15
seconds
Possible remedy
Increase volume if volume
control available (see
Chapter 6)
Charge hearing aid
Clean speaker opening/
earpiece
Contact you hearing care
professional
Charge hearing aid
Charge hearing aid
Perform step 2 of the
rebooting process
(Chapter 6)
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