Troubleshooting Guide - Unitron T Moxi All 800 User Manual

Accessories
TV Connector
The TV Connector is an optional accessory
that sends sound from your TV directly to
your hearing aids. The TV Connector can also
transmit sound from stereo systems, computers
and other audio sources.
Please see the user guide that came with your
TV Connector for more information. Please
contact your hearing healthcare professional to
get a TV Connector.
38

Troubleshooting guide

Cause
Issue: no sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom molds/domes
blocked with ear wax
Plugged microphones
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
Possible remedy
Turn on
Replace battery or place
rechargeable hearing aids in
charging base*
Consult your hearing
healthcare professional
Insert battery according
to battery symbol inside
battery door
Clean custom molds/domes.
See "Cleaning your hearing
aids. " Consult your hearing
healthcare professional
Consult your hearing
healthcare professional
39