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Troubleshooting guide
Most probable cause
I cannot hear sound from the uMic
One or all devices are
switched off
uMic is in pause mode
(blue blinking status
light)
The distance between
the streamer and the
uMic is too great
An obstacle is preventing
transmission
22
Remedy
Make sure all devices (uMic,
streamer, hearing aids)
are turned on and fully
operational
Short press the streamer
access button to resume
streaming
Bring devices closer to each
other; 20 meters (65 ft) is the
maximum distance.
To avoid streaming
interruptions, make sure you
wear the streamer correctly
and keep the uMic within the
operating range
Depending on the material,
line of sight may be necessary
Most probable cause
I hear intermittency during audio transmission
The uMic is too far away
from the streamer or
shielded by an obstacle
The streamer searches
for other paired devices
for two minutes after
turning on. This may
cause the audio signal
to drop
The volume during streaming is not suitable
(too low or too high)
The volume levels are not
set correctly
Remedy
Do not exceed the maximum
distance and relocate device
After two minutes, the
streamer will stop searching
for other devices and the
intermittency will stop
Adjust the volume using the
streamer volume (
)
buttons. The volume can
also be adjusted on the uMic
(
) buttons
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