Troubleshooting Guide - Unitron Moxi B-R Series Manual

7. Troubleshooting guide

Cause
Issue: will not turn on
Dead battery
Issue: indicator light blinks fast while charging
Faulty battery
Issue: indicator light is off when placed in the charger
Hearing aids not inserted
correctly in the charger
Charger not connected to
power source
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Possible remedy
Place hearing aids in
powered charger
Consult your hearing care
professional
Insert the hearing aids
correctly into the charger,
see "Charging your hearing
aids"
Connect the charger to an
external power source, see
"Charging your hearing aids"
Cause
Issue: battery does not last the whole day
Hearing aids not fully
charged
Battery needs to be
replaced
Issue: no sound
Not turned on
Low/dead battery
Custom molds/domes
blocked with ear wax
Plugged microphones
Possible remedy
Place hearing aids in
powered charger
Consult your hearing care
professional to see if a
battery replacement is
required
Turn on
Place hearing aids in
powered charger
Clean custom molds/domes.
See "Cleaning your hearing
aids. " Consult your hearing
care professional
Consult your hearing care
professional
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