Internet Support - Canon imagePRESS C7011VPS Service Manual

Canon
3.

Internet Support

a) Canon USA's e-Support Center Web Site
Canon USA's Engineering Services and Solutions Division (formerly
the
high-quality e-Support via the Internet, and is only available for
Canon USA's Authorized Servicing Dealers.
Canon USA's e-Support is designed to provide Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
•
•
•
•
•
•
•
To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA's
and follow the instructions. This service is available at no additional
charge to all authorized dealers.
Figure 18 – e-Support: Login Screen
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
Revision 3
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
Systems and
Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail message
Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
Read or download on-line documentation
Download patches and their Readme files
Download firmware and software drivers
Track and modify logged cases
Review all open cases
e-Support Center Web
Technical Support
Site. Click on the "Register" button,
Division) provides
January 2015
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