Canon imagePRESS C7011VPS Service Manual page 5

Canon
VII. Educational Training ......................................................................................................................... 21
A. imagePRESS C7011VPS Training ................................................................................................ 21
B. imagePRESS C7011VPS Hardware Training ............................................................................... 22
C. The PRISMAsync Hardware Training Program ............................................................................. 23
D. The PRISMA Systems Training Program ...................................................................................... 23
E. Certification .................................................................................................................................... 24
F. Who Should Attend ........................................................................................................................ 24
G. Accessory Training Modules .......................................................................................................... 24
1. Two Knife Booklet Trimmer-A1 eLearning Course ................................................................... 24
2. Professional Puncher-B1 Training ............................................................................................ 25
H. High Capacity Stacker-F1/G1 Online Training ............................................................................... 25
I. Third Party Accessory Training ...................................................................................................... 26
J. Training Facilities ........................................................................................................................... 27
1. Online Course Training Facilities .............................................................................................. 27
2. Classroom Training Facilities .................................................................................................... 27
K. Course Equipment ......................................................................................................................... 27
L. Service Materials ............................................................................................................................ 27
VIII. Servicing Notes ................................................................................................................................. 28
A. Power and Plug Requirements ...................................................................................................... 28
B. Installation Weight and Dimensions ............................................................................................... 31
C. Installation Space Requirements ................................................................................................... 36
D. Estimated Installation Times .......................................................................................................... 38
E. imageWARE Remote ..................................................................................................................... 40
F. International License Management System ................................................................................... 41
G. PRISMAprepare and PRISMAaccess Activation ........................................................................... 41
H. Durability Enhancement Program .................................................................................................. 41
I. Recommended System Engineer Requirements ........................................................................... 42
J. Firmware Upgrade ......................................................................................................................... 43
1. Computer Requirements for Upgrading .................................................................................... 43
2. PRISMAsync Controller Firmware ............................................................................................ 44
3. imagePRESS Firmware Upgrades Using the Service Support Tool ........................................ 45
K. Special Tools, Solvents & Oils ....................................................................................................... 46
L. Solvents and Oils ........................................................................................................................... 47
M. Consumables ................................................................................................................................. 48
N. Consumable Parts .......................................................................................................................... 50
O. Periodically Replaced Parts ........................................................................................................... 62
P. Periodic Maintenance ..................................................................................................................... 65
Q. Soft Counter ................................................................................................................................... 68
IX. Suggested End-User Customer Service Offerings ........................................................................ 69
A. Monthly Copy Volume .................................................................................................................... 69
B. Limited Warranty Support .............................................................................................................. 70
1. End-User Limited Warranty Conditions .................................................................................... 70
2. IPQ-2 Drum Limited Warranty .................................................................................................. 70
3. Flat - Rate Program .................................................................................................................. 71
4. Warranty Parts for Repair ......................................................................................................... 73
5. e-Tag ......................................................................................................................................... 75
6. Online Limited Warranty Credit Inquiry ..................................................................................... 77
C. Service Parts Availability ................................................................................................................ 80
X. Product Technical Support Offerings ............................................................................................. 81
A. Dealer Support Requirements ....................................................................................................... 81
B. Canon USA Support Offerings ....................................................................................................... 82
1. Canon USA Technical Support Center ..................................................................................... 82
2. NAVI .......................................................................................................................................... 84
3. Internet Support ........................................................................................................................ 87
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
Revision 3
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
January 2015
Page v