Internet Support - Canon imageRUNNER ADVANCE C2200 Series Service Manual

3.

Internet Support

a. Canon USA's e-Support Center Web Site
Canon USA's Systems and Technical Support Division provides
high-quality e-Support via the Internet, and is only available for
Canon USA's Authorized Servicing Dealers.
Canon USA's e-Support is designed to provide Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical
• Search for technical solutions with the Integrated Knowledge
• Read or download on-line documentation
• Download patches and their Readme files
• Download firmware and software drivers
• Track and modify logged cases
• Review all open cases
To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA's
at http://www.support.cusa.canon.com. Click on the "Register"
button, and follow the instructions. This service is available at no
additional charge to all authorized dealers.
Figure 18 – e-Support: Login Screen
imageRUNNER ADVANCE C2200 Series Service Guide
Revision 1
imageRUNNER ADVANCE C2200 Series Service Guide
Publications, and other information via e-mail message
Management System through a natural language query
e-Support Center Web site
March 2013
Page 82