Solving Problems
Power Turns Off Automatically
The Power Off Settings or Power Off Timer feature is enabled.
❏ Select Settings > Basic Settings > Power Off Settings, and then disable the Power Off If Inactive and Power
Off If Disconnected settings.
❏ Select Settings > Basic Settings, and then disable the Power Off Timer Setting.
Note:
Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
The following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a flat surface and operate in the recommended environmental conditions.
"Environmental Specifications" on page 317
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Unsupported paper is being used.
Solutions
Use paper supported by this printer.
"Available Paper and Capacities" on page 289
&
"Unavailable Paper Types" on page 292
&
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
"Paper Handling Precautions" on page 31
&
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specified for the paper.
"Available Paper and Capacities" on page 289
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The Printer Does Not Work as Expected
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Paper Does Not Feed Properly
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