Project EV Dual Wall Pro Earth User Manual page 45

FAQ'S
Dual Wall Pro Earth
My Project EV charger is not working and is continually flashing red five times
Overtemperature has been detected. Please turn off your charger at the consumer unit and leave for a short
time before turning back on. If problem persists, contact Project EV.
My Project EV charger is not working and is continually flashing red six times
Reset the RCD switch on the left-hand side of the charger. Please note: The small reset button next to the
RCD switch will need to be pushed for the switch to stay in the on position. If problem persists, contact
Project EV.
My Project EV charger is not working and is continually flashing red fourteen times
The anti-tamper switch on the charger has been activated, the cover is either loose or has been removed,
check, and replace as necessary. If the problem persists, contact Project EV.
My Project EV app is showing my charger as "Unavailable"
Please check your home WiFi and ensure that it is working properly. Is the distance between the charger and
home router 10m or more? A WiFi extender may be required to boost the range of WiFi in your property.
Check your signal strength by standing next to your charger and scanning for your home WiFi using a mobile
phone or tablet. Please check our YouTube channel to watch our tutorials, support site or contact the Project
EV team directly.
My Project EV app is showing my charger as "Preparing"
Press "Start" on the app.
My Project EV app is showing "Door open"
The anti-tamper has been activated, the cover is either loose or has been removed, check and replace as
necessary. If the problem persists, contact Project EV.
My Project EV charger is not working and is showing an Amber light
Press "Start" on the app.
My Project EV charger is not working and is pulsing Green
Vehicle is fully charged.
I cannot get my charger connected to my home WiFi via the app
This process should be done by the installer during installation as this helps validate your warranty. However,
if for any reason the internet drops out, please check our YouTube channel to watch our tutorial, support site
or contact the Project EV team directly.
I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Please check our YouTube channel to watch our tutorials, support site or contact the Project EV team directly.
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