Project EV Dual Wall Pro Earth User Manual page 42

Warranty
Dual Wall Pro Earth
4. General Conditions for Warranty Claims
A. The direct customers who have obtained the ATESS Products shall register the ATESS Products and upload the
information within 30 days from the date of receiving the ATESS Products. If the customers fail to register the
product before the deadline, the Limited Product Warranty will remain at 3 years. The warranty registration can
be done either through the APP or via the website.
B. The direct customer shall notify the warranty claims to Authorized 5 Year Warranty Installer or its Distributor
within 1 week via email only after becoming aware of the circumstances which constitute a warranty case. The
report shall include the following information:
1. Name and address of the END CUSTOMER
2. Name and address of the INSTALLER or SELLER
3. A copy of the purchase agreement or installation agreement
4. Module type and serial numbe r of the respective ATESS Products
5. Address of the place of installation of the respective ATESS Products
6. A short description of the problem at hand as well as a short description of the tests which may have already
been performed as well as their results.
7. Regarding any defect or fault, where possible, pictures and videos of the effected ATESS products clearly
showing the problem or fault.
C. Any repaired or replaced ATESS Products provided by ATESS under a warranty claim, shall be covered by the
same Limited Warranty and terms as the first ATESS Products purchased.
D. No warranty periods or terms shall be extended because of a warranty claim or remedy.
E. The Limited Warranty does not cover any transportation costs for return of the defective
ATESS Products or for reshipment of any repaired or replaced ATESS Products or costs associated with
installation, removal or re-installation of repaired, replacement or additional ATESS Products.
F. The Limited Warranty does not cover any other costs, loss of use, loss of profits, and loss of production, loss of
revenues associated with performance or non-performance of defective
ATESS Products.
G. If the authorized partner should cease to trade the warranty reverts to ATESS standard UK warranty which can
be viewed online at www.atesspower.com. The warranty is only valid through a valid Authorized 5 Year Warranty
Installer directly. ATESS will not cover any
product unless it goes through an Authorized 5 Year Warranty Installer. ATESS Warranty is
with and for the Authorized 5 Year warranty installer. This product is covered by authorized
partner.
H. 5 Year Warranty only applies to products installed by an Authorized 5 Year Warranty Installer.
I. An upgrade may be offered at an additional cost should the product or the components be unavailable at an
additional cost.
J. Refurbished or factory reconditioned products may be used in part exchange.
K. No responsibility will be taken by ATESS for fluctuations in voltage supplied from the National Grid that may
affect performance and may cause the EV charger to fail or fault.
L. An approved installation or technical partner must be used, none approved third party
invalidate this warranty in full.
M. A call out costs and labor charges will be applicable in all cases.
N. The EV charger must be accessible by ATESS and the consumer to read any faults.
O. The EV charger must be online and have latest firmware, and make sure the authorized installer can diagnosis
potential faults and settings remotely or further labor costs will be required.
P. The units must be connected so remote analysis can be confirmed or further charges may
be required
Q. Replacement product for warranty claims can only be honored through an Authorized 5 Year Warranty
Installer; in this case ATESS has the right to terminate claims over and above its standard terms and conditions if
claims do not come through Authorized 5 Year Warranty
Installer Ltd.
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