The Print Led Is On But Nothing Prints; The Optional Product Is Not Available; The Remaining Service Life Of The Consumable Products Is Not Updated (Windows Only) - Epson AcuLaser MX20DN series User Manual

The Print LED is on but nothing prints

Cause
Your computer may not be properly connected to the
printer.
The interface cable may not be plugged in securely.
You may not be using the correct interface cable.
Your application software is not properly set up for your
printer.
Your computer system's memory is too small to handle
the volume of data in your document.

The optional product is not available

Cause
The printer does not recognize the optional product.
For Windows users, EPSON Status Monitor is not
installed.
The remaining service life of the consumable products is not updated
(Windows only)
Cause
The interval between updating information for the
consumable products is too long.
Epson AcuLaser MX21/MX20 Series
What to do
Perform the procedure illustrated in the Setup Guide.
Check both ends of the interface cable between the printer and
the computer.
If you are using the parallel interface, make sure that the cable is a
double-shielded, twisted-pair interface cable no more than six
feet in length.
If you are using the USB interface, use a Revision 2.0 cable.
Make sure that the printer is selected in your application software.
Try reducing the image resolution of your document in the
application software, or install more memory in your computer if
you can.
What to do
Print a status sheet to see if the printer recognizes the optional
product. If not, reinstall the optional product.
For Windows users:
You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See "Making Optional Settings" on
page 254.
What to do
Press the Get Information Now button on the Consumables Info
Settings dialog box. You can also change the interval for updating
information about the consumable products on the Consumables
Info Settings dialog box.
User's Guide
Troubleshooting 226