Chapter 11 Troubleshooting; Clearing Jammed Paper; Precautions For Clearing Jammed Paper - Epson AcuLaser MX20DN series User Manual

Chapter 11
Troubleshooting

Clearing Jammed Paper

If paper becomes jammed in the printer, the printer's LCD panel and EPSON Status Monitor provide
alert messages.

Precautions for clearing jammed paper

Be sure to observe the following points when you clear jammed paper.
❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause
other paper jams. Pull it gently in order to avoid tearing.
❏ Always try to remove jammed paper with both hands to avoid tearing it. Jammed paper should be
removed in the direction in which paper feeds.
❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned
in this section, contact your dealer.
❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer
driver.
❏ Do not expose the photoconductor unit to sunlight at all.
Warning:
w
❏ Be careful not to touch the fuser, which is marked CAUTION, or the surrounding areas. If the
printer has been in use, the fuser and the surrounding areas may be very hot.
❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause
injury.
Epson AcuLaser MX21/MX20 Series User's Guide
Troubleshooting 207