Troubleshooting; You Cannot Print (Because The Printer Does Not Work); The Printer Sounds Like It Is Printing, But Nothing Prints - Epson SureColor F6470H User Manual

SC-F6400 Series/SC-F6400H Series

Troubleshooting

You Cannot Print (Because the
Printer Does Not Work)
The printer does not turn on.
Is the power cable plugged into the
o
electrical outlet or the printer?
Make sure the power cable is securely plugged into
the printer.
Is there a problem with the power outlet?
o
Make sure your outlet works by connecting the
power cable for another electric product.
The printer is not communicating
with the computer.
Is the cable plugged in properly?
o
Confirm that the interface cable is securely
connected to both the printer port and the
computer. Also, make sure the cable is not broken
nor bent. If you have a spare cable, try connecting
with the spare cable.
Does the interface cable specification match
o
the specifications for the computer?
Make sure the interface cable specifications match
the specifications for the printer and the computer.
"System Requirements" on page 101
U
When using a USB hub, is it being used
o
correctly?
In the USB specification, daisy-chains of up to five
USB hubs are possible. However, we recommend
that you connect the printer to the first hub
connected directly to the computer. Depending on
the hub you are using, the operation of the printer
may become unstable. If this should occur, plug the
USB cable directly into your computer's USB port.
User's Guide
Problem Solver
o
You cannot print under the network
environment.
o
o
The printer has an error.
o
The Printer Sounds Like It Is
Printing, but Nothing Prints
The print head moves, but nothing
prints.
o
86
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on
the computer. If the computer correctly detects the
USB hub, disconnect all USB hubs from the
computer and connect the printer directly to the
computer USB port. Ask the USB hub manufacturer
about USB hub operation.
Are the network settings correct?
Ask your network administrator for the network
settings.
Connect the printer directly to the
computer using a USB cable, and then try to
print.
If you are able to print via USB, there is a problem
with network settings. Ask your system
administrator, or refer to the manual for your
network system. If you cannot print via USB, see the
appropriate section in this User's Guide.
View the message displayed in the control
panel.
"Control panel" on page 16
U
"When a Message is Displayed" on page 84
U
Confirm the printer operation.
Print a nozzle check pattern. Because a nozzle check
pattern can be printed without connecting to a
computer, you can check the operations and print
status for the printer. U "Print Head Nozzle Check"
on page 64
Check the next section if the nozzle check pattern is
not printed correctly.