Service Call Information - Precor Energy Series Service Manual

Service Call Information.

Before calling the Precor service center for troubleshooting assistance, gather and record the
following information.
•
Model and serial number. Provide the model number as accessed in Procedure 2.2.
•
Program number running when the problem occurred
•
A description of event circumstances:
o What happened or failed to happen.
o The action taken by the user just before the problem occurred.
o Problem-related information (such as how far into the program the problem
occurred, the work level being used when the problem occurred, etc.).
•
The frequency of occurrence.
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