Eversys Cameo C'2c/Classic User Manual
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Eversys Cameo C'2c/Classic User Manual

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Ольга
April 28, 2025

Потерялся наконечник от молочной трубки, что делать, насколько это критично?

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Summary of Contents for Eversys Cameo C'2c/Classic

  • Page 1 User Manual...
  • Page 2 The reproduction, even partially, of this document is forbidden. No part may be copied in any form, and it may not be used, edited nor transmitted by any electronic means (photocopy, photography, magnetic supports or other recording processes), without the written authorisation of Eversys S.A. All rights and particularly reproduction, translation, edition, distribution and also industrial property and recording are reserved.

  • Page 3: Table Of Contents

    2.6.3. Process (choco) ..................35 3. Software ........................36 3.1. Using the touch screen ..................36 3.2. Main screen ......................36 3.2.1. Header strip ....................37 3.2.2. Top layer ....................37 3.2.3. Footer strip ....................37 02.01.2023 Page 3 of 150 © Eversys S.A.
  • Page 4 6.7. Clean and Standby menu (Super user access) ............66 6.7.1. Standby after cleaning ................66 6.7.2. Standby On / Off times ................66 6.8. Password menu ....................67 6.9. Logout (service engineer) ..................67 © Eversys S.A. Page 4 of 150 02.01.2023...
  • Page 5 9.4. Bean hopper level alert option ................121 9.5. Single bean hopper option ................... 122 9.6. Cup centering guide option ................. 122 9.7. High feet option ....................123 9.8. High feet and large grounds drawer option ............123 02.01.2023 Page 5 of 150 © Eversys S.A.
  • Page 6 11.4.4. User rights in the Beans & Grinder menu on Cameo machines ....145 11.4.5. User rights in the Clean / Standby menu ........... 148 11.4.6. User rights in the Password menu ............149 11.4.7. Other settings and parameters ..............150 © Eversys S.A. Page 6 of 150 02.01.2023...

  • Page 7: For Your Safety

    Observe the bylaws and the recognised technical rules which apply in the country of use of the machines. 02.01.2023 Page 7 of 150 © Eversys S.A.

  • Page 8: Disregarding The Safety Rules

    1.4. General Safety Instructions Keep the machine away from potential sources of interference. Do not expose the machine to direct sunlight, heat, dust or excessive humidity (use only in a clean food service environment). © Eversys S.A. Page 8 of 150 02.01.2023...
  • Page 9 During automatic cleaning, hot cleaning solution and steam are released several times. Keep hands and skin away from the outlets. HOT SURFACE The cup warmer panel could reach 90 °C, contact may cause burns in less than a second. 02.01.2023 Page 9 of 150 © Eversys S.A.
  • Page 10 It is imperative to wear protective gloves and glasses when working with potentially dangerous materials. For any other materials referred to in manuals (e.g. Everclean and Eversys cleaning balls) corresponding safety data sheets should be consulted before the first use, adequate protective measures should be applied and any applicable regulations should be followed.
  • Page 11 Refer to method and frequency under Care (page 68). Only use original Eversys cleaning products. Use of products that are not explicitly recommended by Eversys could damage the machine or void warranty. It is forbidden to clean the machine with a water jet or a water spray.

  • Page 12: Information For Disposal

    1.7.1. Signs on coffee machines The following signs can be found on coffee machines. Associated warnings are explained in the table. © Eversys S.A. Page 12 of 150 02.01.2023...
  • Page 13 Avoid contact with skin and eyes Main switch Power ON Main switch Power ON Main switch Power OFF Main water inlet Water tap open Main water inlet Water tap closed Protective earthing 02.01.2023 Page 13 of 150 © Eversys S.A.

  • Page 14: Packaging Signs For Coffee Machines

    Maximum and minimum humidity limit Maximum and minimum temperature limit Stacking limit by number Not to be vertically stacked higher than the specified number of items «n» Phytosanitary treatment of the pallet Serial Number © Eversys S.A. Page 14 of 150 02.01.2023...

  • Page 15: Description

    The technical specifications, illustrations and dimensions contained in these instructions are given merely as an indication. They shall not give rise to any claim. For any further information, please consult your local distributor or the manufacturer. 02.01.2023 Page 15 of 150 © Eversys S.A.

  • Page 16: Key Features Of Cameo Machines

    Front LED PowerPlus (5.6 kW steam boiler power) Bean hopper level alert CCI | CSI | API Connection e'Connect (Telemetry) Tempest (option for Classic only) Earth (option for Classic only) Raw (ST only) © Eversys S.A. Page 16 of 150 02.01.2023...

  • Page 17: Key Features Of Choco Modules | Powder Units

    Lockable lids (machine option) One choco outlet Two choco outlets (machine option) Tempest (option for Classic only) Earth (option for Classic only) Charcoal (ST only) 2.1.3. Cameo machines range (visuals) Classic (Tempest) 02.01.2023 Page 17 of 150 © Eversys S.A.

  • Page 18: C'choco Machines Range (Visuals)

    Description Classic (Earth) Super Traditional (Raw) Cameo X (Limited edition) 2.1.4. C'choco machines range (visuals) Classic (Tempest) © Eversys S.A. Page 18 of 150 02.01.2023...

  • Page 19: Correspondence Table On Machine Types And Article Numbers Of Cameo Machines

    C'cup heater/Classic C'cuph AE10000043 C'fridge beneath C'fridge H 7400106518 C'fridge beside/Classic C'fridge V AE10000041 2.1.7. Rating plate of Cameo machines The rating plate (type plate) is located behind the left bean hopper. 02.01.2023 Page 19 of 150 © Eversys S.A.
  • Page 20 Description Please copy the following information from the identification label in the fields below: Machine Type Serial Number (SN) © Eversys S.A. Page 20 of 150 02.01.2023...

  • Page 21: Rating Plate Of C'choco Machines

    UKCA Mark (United Kingdom) PSE mark (Japan) KC mark (South Korea) 2.1.8. Rating plate of C'choco machines The rating plate (type plate) is located behind the front door on the left panel. 02.01.2023 Page 21 of 150 © Eversys S.A.
  • Page 22 (Commercial Choco Dispenser) 09/22 Manufacture Date (WW/YY) Eversys S.A. | Ecoparc de Daval A2 | 3960 Sierre | Switzerland Made in Switzerland Tel.: +41 (0)27 3052121 / www.eversys.com Please copy the following information from the identification label in the fields below:...

  • Page 23: Overview

    Symbol Description Manufacturer's reference (order number) Serial Number Date of manufacture (week + year) Manufacturer EC (CE) Mark (European Union) CMIM Mark (Morocco) EAC Mark (Russia) UKCA Mark (United Kingdom) 2.2. Overview 02.01.2023 Page 23 of 150 © Eversys S.A.

  • Page 24: Overview Of Cameo Machines

    Cup heater panel (up to 50 espresso cups) Coffee outlet Touch screen (page 36) Front panel (service engineer access) 1.5-Step (other options are available) Hot water outlet (other options are available) For more information, refer to Options (page 119). © Eversys S.A. Page 24 of 150 02.01.2023...

  • Page 25: Overview Of C'choco Machines

    Description 2.2.2. Overview of C'choco machines Powder containers Door locking system Cups storage (no heating) Door For more information, refer to Options (page 119). 02.01.2023 Page 25 of 150 © Eversys S.A.

  • Page 26: Access To The Main Switch And The Water Inlet On Cameo Machines

    2.2.4. Touch screen overview (15.7" / 400 mm) The display of products and buttons depends on the settings. Illustrations show software V3.17. Illustrations show monochrome style. The touch screen and the graphical user interface are touch sensitive. © Eversys S.A. Page 26 of 150 02.01.2023...

  • Page 27: Top View (Bean Hopper) Of Cameo Machines

    Software (page 36)) Display of the stop and standby buttons also depend on the settings. For more information, refer to User Rights (page 137). 2.2.5. Top view (bean hopper) of Cameo machines 02.01.2023 Page 27 of 150 © Eversys S.A.

  • Page 28: Technical Data

    Bean hopper (Right position) Coffee cleaning balls dispenser lid Powder chute (e.g. for speciality coffee) For more information, refer to Options (page 119). 2.3. Technical data 2.3.1. General technical data of Cameo machines © Eversys S.A. Page 28 of 150 02.01.2023...
  • Page 29 Up to 50 espresso cups (no heating on Core line) Coffee boiler 0.8 L Steam boiler 1.6 L Grounds drawer 400 g *measured from the drip tray For more information, refer to Options (page 119). 02.01.2023 Page 29 of 150 © Eversys S.A.

  • Page 30: General Technical Data Of C'choco Machines (Machine Option)

    The power cord must be in accordance with local regulations. Adjustment of the frequency is automatic. No action is required. General information Description C'2c | C'2s | C'2ms Frequency 50/60 Hz Power consumption (standby mode) < 2W © Eversys S.A. Page 30 of 150 02.01.2023...
  • Page 31 2800 W 2800 W 1/N/PE, 220-240V~, 50/60 Hz, 25A 5600 W 5600 W 3/N/PE, 380-415V~, 50/60Hz, 16A 8100 W 8100 W 3/PE, ∆ 220-230V~, 50/60Hz, 20A - BE/NO 5600 W 5600 W 02.01.2023 Page 31 of 150 © Eversys S.A.

  • Page 32: Water Specifications Of Cameo Machines

    1 x Hose (Ø 22 mm x Ø 16 mm x 2 m) Flow rate > 140 L/h Pressure 2.5 - 4 bars (36.3 - 58 psi) If the pressure exceeds 4 bars (58 psi), it is necessary to install a pressure reducer. © Eversys S.A. Page 32 of 150 02.01.2023...

  • Page 33: Environmental Conditions For Coffee Machines

    Depending on the process/product, the system will take suitable quantities of beans and grind them according to the product needs, supply them to the appropriate brew chamber and tamp according to settings. It will then brew and dispense the product according to your request. 02.01.2023 Page 33 of 150 © Eversys S.A.

  • Page 34: Automated Cleaning Process Flow (With Everclean)

    Description Grinding Eversys - designed ceramic burrs driven by a powerful yet quiet motor, whose heat is cleverly channelled away from the coffee beans, to maintain their quality, via a set of fans. Electronic control maintains consistency of product throughout the day, ensuring optimal extraction at all times.

  • Page 35: Process (Coffee)

    The cleaning of the coffee system and that of the milk system are carried out with two specially formulated cleaning agents from Eversys: • For cleaning the coffee system, Eversys offers coffee cleaning balls that can be refilled in a machine container (no daily manual addition of the tablet necessary).

  • Page 36: Software

    The main screen offers access to most of the software functions and coffee products. A blinking button indicates that the user needs to perform an action. The main screen may also display 15 buttons. © Eversys S.A. Page 36 of 150 02.01.2023...

  • Page 37: Header Strip

    The top layer is not visible except when the login access area is pressed (refer to Header strip (page 37)). Info menu Eco & Standby modes Login access area (page 57) Rinse button (page 46) Clean the screen button (page 84) 3.2.3. Footer strip The footer strip is always visible. 02.01.2023 Page 37 of 150 © Eversys S.A.
  • Page 38 Grinder button (page 40) Milk two button (press to select milk two) Steam purge button (page 47) Extraction time (seconds) Product layer page # (press to access other products) Warning message (page 91) © Eversys S.A. Page 38 of 150 02.01.2023...

  • Page 39: Product Buttons (Default)

    Cappuccino Coffee Milk foam Coffee powder - Decaf (Special Espresso macchiato product) Americano (long black) Latte macchiato Coffee pot Milk Filter coffee Manual steam Hot water (Tea) Auto steam Choco Everfoam 1.5-Step 02.01.2023 Page 39 of 150 © Eversys S.A.

  • Page 40: Grinder Button

    For more information about grinder adjustment, refer to Bean & Grinder menu (page 65). 3.5. Specific settings Settings are done by the Eversys service organisation. If wishing to change factory parameters, make sure to go through the User Rights (page 137) with your service engineer during commissioning. © Eversys S.A.

  • Page 41: Commissioning

    4.2. Requirement prior to initial commissioning A few preparations are necessary before your service engineer can set up your machine. The following preparations must be carried out by a professionally qualified person. 02.01.2023 Page 41 of 150 © Eversys S.A.

  • Page 42: Common For All Machines

    • 25 kg (C'choco, C'fridge beneath, E'choco/Classic, E'cup heater/Classic) • 70 kg (Cameo, Légacy, E'2c, Shotmaster c) Table height min. 800 mm (31.5 in) Separate electrical lines for each machine Electrical mains protected by RCD or RCCB © Eversys S.A. Page 42 of 150 02.01.2023...

  • Page 43: Coffee Machines

    Total hardness: 5 - 8° dGH (89-142 ppm) Carbonate hardness: Max. 6° dKH (107 ppm) pH value: ideal 7.0 - 7.2 Chlorine (Cl) max. 10 mg/l 02.01.2023 Page 43 of 150 © Eversys S.A.

  • Page 44: Operation

    Fill with fresh coffee bean (page 48). Fill the powder containers (machine option) (page 48). Fill the cups storing surface (page 49). If necessary, fill with coffee cleaning balls (page 73). 10. Enjoy your drink! © Eversys S.A. Page 44 of 150 02.01.2023...

  • Page 45: Switch On A Machine

    It is possible to use this function to switch off, for instance overnight. Power usage is less than 2W. If the machine is already switched on and in standby mode, press and hold (3s) the standby button (1) to power up. 02.01.2023 Page 45 of 150 © Eversys S.A.

  • Page 46: Rinse

    It is possible to rinse at any time by pressing the Rinse (1) button. Depending on settings, the Rinse button will display either in the products area or on the Top layer (page 37). Refer to User rights in the Display menu (page 141). © Eversys S.A. Page 46 of 150 02.01.2023...

  • Page 47: Pre-Heat Rinse

    After every use of the steam wand (steam arm) it is necessary to wipe and purge it. Press the blinking purge button on the main screen (1). Wipe the steam wand with a damp cloth (2). Change cloths every day. On the screen that displays, press purge (3). 02.01.2023 Page 47 of 150 © Eversys S.A.

  • Page 48: Fill The Coffee Bean Hoppers

    Never try to reach into the mixers. This may cause injury by pinching. Only use powder suitable for automatic machine. Ensure that no foreign object gets into the mixers. This may block or damage them. © Eversys S.A. Page 48 of 150 02.01.2023...

  • Page 49: Fill The Cups Storing Surface

    To change settings or display of the product buttons, refer to User rights in the Display menu (page 141). All product buttons function as start/stop buttons. Press the button to start dispensing the product and, if necessary, to stop dispensing manually: press the same product button again. 02.01.2023 Page 49 of 150 © Eversys S.A.

  • Page 50: Adjust The Coffee Spout Height

    5.8.3. Dispense a double coffee product All product buttons function as start/stop buttons. Press the button to start dispensing the product and, if necessary, to stop dispensing manually: press the same product button again. © Eversys S.A. Page 50 of 150 02.01.2023...

  • Page 51: Dispense A Hot Water Product

    Press the button to start dispensing the product and, if necessary, to stop dispensing manually: press the same product button again. Never leave the steam wand immersed in the pitcher if not used. 02.01.2023 Page 51 of 150 © Eversys S.A.

  • Page 52: Dispense A Powder Coffee Product (Speciality Coffee) (Machine Option)

    Depending on settings, the speciality coffee button may not be displayed in the products area. For more information, refer to User rights in the Display menu (page 141). © Eversys S.A. Page 52 of 150 02.01.2023...

  • Page 53: Dispense A Powder Product (E.g. Choco) (Machine Option)

    Depending on settings, the STOP button may not be displayed in the products area. Refer to User rights in the Display menu (page 141) for more information. To stop dispensing of all products, press the stop button. 02.01.2023 Page 53 of 150 © Eversys S.A.

  • Page 54: Empty And Clean The Grounds Drawer

    Empty the grounds drawer, clean and dry it. Put the grounds drawer back and push the drip tray back to its original position. Press Yes to acknowledge emptying of the grounds drawer (or No to cancel). © Eversys S.A. Page 54 of 150 02.01.2023...

  • Page 55: Switch Off A Machine

    Perform an emergency stop ONLY if the machine is completely stalled and does not respond to any command. To shut down all functions, either: • Switch off (page 55) at the main power switch. • Unplug the power cord from the mains socket. 02.01.2023 Page 55 of 150 © Eversys S.A.
  • Page 56 The machine must be located in such a manner that the main switch and power cord are accessible at all times. The mains power socket must be located near the machine and must be easily accessible by the operator. © Eversys S.A. Page 56 of 150 02.01.2023...

  • Page 57: Settings Menu

    Get a temporary access and provide your service organisation with the number displayed. Press and hold the Login access area (see Header strip (page 37)). Type in your password to access the settings menu. 02.01.2023 Page 57 of 150 © Eversys S.A.

  • Page 58: Use Of The Software Menu

    7. Learn Quantity, use this button to adjust the quantity of water or milk depending on the product. 8. Browse menu. 9. Browse layers. 10. Navigate to previous menu. 6.3. Statistic / History menu This menu allows access to: © Eversys S.A. Page 58 of 150 02.01.2023...

  • Page 59: Product Counter Menu

    Settings Menu • Product Counter (page 59) • Machine counter (advanced user access only) • History (page 60) (Cleaning history) It is possible to reset counters if necessary. 6.3.1. Product counter menu 02.01.2023 Page 59 of 150 © Eversys S.A.

  • Page 60: History Menu

    Settings Menu Product counter sub menu 6.3.2. History menu History sub menu © Eversys S.A. Page 60 of 150 02.01.2023...

  • Page 61: Product & Keys Menu (Manager Access)

    Ensure that at least 6 beverages are run using Product Test to achieve the desired coffee and extraction time and that the grinder is delivering the correct amount of coffee for the set cake thickness. To adjust see Bean & Grinder menu (page 65). 02.01.2023 Page 61 of 150 © Eversys S.A.

  • Page 62: Everfoam And Auto Foam Products

    If a required language is not available, please contact your service organisation. With super user access it is possible to import and set a language, import new Screens and set the date, number of display layers, screensaver and front lightning. © Eversys S.A. Page 62 of 150 02.01.2023...

  • Page 63: Set Time And Date

    Choose time zone to get correct daylight saving time. 6.5.3. Front lighting • Off: no decorative light under front panel. • Select colour: fixed colour under front panel. • Mix: complete colour spectrum within 3 minutes. 02.01.2023 Page 63 of 150 © Eversys S.A.

  • Page 64: Number Of Display Layers

    Store the ".Language" file in the main directory of the USB drive. The button Delete All Languages removes all languages except for English. Languages can be imported by pressing Start Import. Follow the instructions displayed. © Eversys S.A. Page 64 of 150 02.01.2023...

  • Page 65: Bean & Grinder Menu

    • Press finer (-) or coarser (+) to adjust the grind size. 6.6.1. Cameo Grind hopper left (green) or the Grind hopper right (blue) allow to test grinding of the coffee beans. 02.01.2023 Page 65 of 150 © Eversys S.A.

  • Page 66: Clean And Standby Menu (Super User Access)

    • Yes (machine switches to standby mode after cleaning). 6.7.2. Standby On / Off times Set time an choose the days. The machine will automatically switch on, rinse and heat up accordingly. © Eversys S.A. Page 66 of 150 02.01.2023...

  • Page 67: Password Menu

    Two access levels are available. A password can be defined for each level. 6.9. Logout (service engineer) If a service engineer forgot to logout, check that nobody is still working on the machine and press Logout (1). 02.01.2023 Page 67 of 150 © Eversys S.A.

  • Page 68: Care

    In case of unclear information, please contact your local service organisation (page 133). Only use original Eversys cleaning products. Use of products that are not explicitly recommended by Eversys could damage the machine or void warranty.

  • Page 69: Periodic Cleaning

    Display / Touch screen (page 84) Coffee outlet (included milk outlet and single outlet) (page 81) Grounds drawer (page 54) Drip tray (page 84) Housing (page 83) Beneath the machine (page 85) 02.01.2023 Page 69 of 150 © Eversys S.A.
  • Page 70 Choco outlet (page 87) (machine option) 1.5-Step (page 88) (machine option) Steam wand (page 89) (machine option) Steam wand nozzle (page 90) (machine option) Grounds bin drawer (page 86) (machine option) © Eversys S.A. Page 70 of 150 02.01.2023...

  • Page 71: Overview Of Cleaning On Cameo Machines

    Care 7.2.2. Overview of cleaning on Cameo machines V = Visual inspection, C = Clean Daily Weekly Monthly Or as required 02.01.2023 Page 71 of 150 © Eversys S.A.

  • Page 72: Overview Of Cleaning On C'choco Machines

    Care 7.2.3. Overview of cleaning on C'choco machines C = Clean Daily Weekly Or as required 7.3. Cleaning procedures (standard) © Eversys S.A. Page 72 of 150 02.01.2023...

  • Page 73: Refill And Visual Check Of The Coffee Cleaning Balls Dispenser

    7.3.1. Refill and visual check of the coffee cleaning balls dispenser IRRITANT PRODUCTS Everclean and Eversys cleaning ball should be considered potentially dangerous. When performing any operation on the machine, local safety regulations must be followed. It is imperative to wear protective gloves and glasses when working with potentially dangerous materials.
  • Page 74 Install the red drawer (3) for the cleaning procedure. Press Continue. If milk system detected (machine model) • Remove the milk tank (4) and store it in a fridge during the cleaning process. © Eversys S.A. Page 74 of 150 02.01.2023...
  • Page 75 Fill the empty cleaning tank (6) with 25 ml Everclean (1/2 full). • If using 3 litre bottle cleaning solution • Fill the empty cleaning tank (6) with 25 ml Everclean (press the pump once). 02.01.2023 Page 75 of 150 © Eversys S.A.
  • Page 76 Place the empty cleaning tank inside of the fridge. • Press Continue. If choco module | powder unit (machine option) • Open the door. • Turn the powder chutes (7) upwards and remove them. © Eversys S.A. Page 76 of 150 02.01.2023...
  • Page 77 Assemble the mixer (tube (8), bowl (12) and bowl cover (13)). Put it back to its original position. • Lock the handle (9) to lock the mixer (10). • Plug the tube (8). • Put the drawer (11) back to its original position. 02.01.2023 Page 77 of 150 © Eversys S.A.
  • Page 78 RISK OF BURNS OR SCALDING During automatic cleaning, hot cleaning solution and steam are released several times. Keep hands and skin away from the outlets. It takes approximately 12 minutes to complete the entire process. © Eversys S.A. Page 78 of 150 02.01.2023...
  • Page 79 Clean the milk tank tube with a damp single-use cloth and put the milk tank (4) back to its original position. • If necessary, fill the milk tank with cold fresh milk. • Ensure that milk tank tube correctly lays at the bottom of the tank. 02.01.2023 Page 79 of 150 © Eversys S.A.
  • Page 80 After first startup or during cleaning, the grounds drawer may contain hot water, empty it carefully. 11. Rinse and dry the grounds drawer. 12. Put the grounds drawer back and push the drip tray back to its original position. © Eversys S.A. Page 80 of 150 02.01.2023...

  • Page 81: Clean The Coffee Outlet (Milk Outlet And Single Outlet Included)

    15. Your machine is now clean and ready for use. 7.3.3. Clean the coffee outlet (milk outlet and single outlet included) If you have the optional choco module or powder unit ensure to Clean the choco outlet (machine option) (page 87). 02.01.2023 Page 81 of 150 © Eversys S.A.
  • Page 82 Switch off (page 55) at the main power switch. Slightly tilt the coffee outlet (1) and gently pull (2) to remove it. Clean with soft soap under clean water (2). Gently reassemble in the reverse order. © Eversys S.A. Page 82 of 150 02.01.2023...

  • Page 83: Empty And Clean The Bean Hoppers (And Powder Chute (Machine Option))

    Fill the coffee bean hoppers (page 48). Make sure that the bean hoppers are perfectly dry before refilling with coffee beans. Close Open 7.3.5. Clean the housing • Clean the housing with a damp cloth. 02.01.2023 Page 83 of 150 © Eversys S.A.

  • Page 84: Clean The Display | Touch Screen

    Wash the grid and inside of the drip tray (2) with soft soap and rinse. Put the drip tray grid back to its original position. Make sure that it lays nice and flat. © Eversys S.A. Page 84 of 150 02.01.2023...

  • Page 85: Clean Beneath The Machine

    If necessary, the high feet option makes it easier to access cleaning under the machine. For more information, refer to High feet and large grounds drawer option (page 123). Put the grounds drawer back and push the drip tray back to its original position. 02.01.2023 Page 85 of 150 © Eversys S.A.

  • Page 86: Cleaning Procedures (Depending On The Model And Options Of The Machine)

    7.4. Cleaning procedures (depending on the model and options of the machine) 7.4.1. Clean the grounds bin drawer (machine option) Depending on machine model and options, this feature may not be available. For more information, contact your service organisation. © Eversys S.A. Page 86 of 150 02.01.2023...

  • Page 87: Clean The Choco Outlet (Machine Option)

    Press Yes to acknowledge emptying of the grounds drawer (or No to cancel). 7.4.2. Clean the choco outlet (machine option) Depending on machine model and options, this feature may not be available. For more information, contact your service organisation. 02.01.2023 Page 87 of 150 © Eversys S.A.

  • Page 88: Empty And Clean The Powder Container(S) (Machine Option)

    Make sure that the powder containers and powder chutes are perfectly dry before refilling with powder. 7.4.4. Clean the 1.5-Step | milk arm Depending on machine model and options, this feature may not be available. For more information, contact your service organisation. © Eversys S.A. Page 88 of 150 02.01.2023...

  • Page 89: Clean The Steam Wand | Steam Arm

    Clean the 1.5-Step | milk arm with a clean cloth daily or as required. 7.4.5. Clean the steam wand | steam arm After every use of the steam wand (steam arm) it is necessary to wipe and purge it. 02.01.2023 Page 89 of 150 © Eversys S.A.

  • Page 90: Clean The Steam Nozzle

    Check that there is no gap between the seal and the nozzle (5). For more information about steam wand versions, refer to TI-154 Enigma / E'line - Steam Wand V2 that is available under the e'Support center (https:// support.eversys.com/hc/en-us). © Eversys S.A. Page 90 of 150 02.01.2023...

  • Page 91: Troubleshooting

    Illustrations show monochrome style. 8.1. Error message example All Eversys coffee machines are equipped with an internal troubleshooting and error message system. The following screen shows an example. If an action of the user is required, the warning sign (1) is displayed.

  • Page 92: Typographies

    The machine can still be used but with some restrictions Critical Advanced user has to come immediately Machine blocked! 8.2.3. Behaviours Symbol Description Visible for user Shown repeatedly Logged in the error history (page 137) © Eversys S.A. Page 92 of 150 02.01.2023...

  • Page 93: Error Messages (E-Xxx) (User And Super User Access)

    For more information about error message codifications, refer to Error messages codifications (page 91) If the actions listed below fail to rectify the issue or other problems not listed here occur, contact your local service organisation. 02.01.2023 Page 93 of 150 © Eversys S.A.
  • Page 94 X5 and Power Box. E-095 Display / Software Contact service organisation. Touch update running. screen Please wait... E-096 Display / E'4 / E'6 / Contact service organisation. Touch Shotmaster pro: screen © Eversys S.A. Page 94 of 150 02.01.2023...
  • Page 95 E-097 and E-197 are always Touch machine type. set together. screen For more information, refer to E-097 (page 95). E-198 Display / Please start E-098 and E-198 are always Touch software set together. screen update. 02.01.2023 Page 95 of 150 © Eversys S.A.

  • Page 96: Stop Messages (S-Xxx) (User And Super User Access)

    For more information about error message codifications, refer to Error messages codifications (page 91) If the actions listed below fail to rectify the issue or other problems not listed here occur, contact your local service organisation. © Eversys S.A. Page 96 of 150 02.01.2023...
  • Page 97 Please insert the The coffee machine can drawer grounds drawer. only continue if the grounds drawer is inserted. S-009 Grounds Grounds drawer The sensor has detected that drawer missing. the grounds drawer is missing. 02.01.2023 Page 97 of 150 © Eversys S.A.
  • Page 98 This stop message can only dirty? occur if you have set the parameter If cleaned without detergent to Block after 4 days. The coffee machine is blocked now until the next cleaning with cleaning balls! © Eversys S.A. Page 98 of 150 02.01.2023...
  • Page 99 S-024 Milk Clean the milk Clean the milk tubes with a module tubes with a damp cloth. damp cloth. Remove and clean the milk Remove and cleaning container. clean the milk 02.01.2023 Page 99 of 150 © Eversys S.A.
  • Page 100 • Check reed switch and cable. S-031 Water Waste water Reed switch has detected tank tank full. that the waste water tank is full: Please empty waste water • Empty the waste water tank. tank. © Eversys S.A. Page 100 of 150 02.01.2023...
  • Page 101 2. Clean and dry the mixer. the mixer 3. Put the mixer back and (A, B). close powder unit. 2. Remove the chutes (C). 3. Clean all parts under tap water 02.01.2023 Page 101 of 150 © Eversys S.A.
  • Page 102 Steam Steam boiler Contact service organisation. module security probe problem. S-108 CCI/CSI Interface not This message only occurs if detected. All you use an external interface steam and hot (CSI or CCI). © Eversys S.A. Page 102 of 150 02.01.2023...

  • Page 103: Warning Messages (W-Xxx) (User And Super User Access)

    For more information about error message codifications, refer to Error messages codifications (page 91) If the actions listed below fail to rectify the issue or other problems not listed here occur, contact your local service organisation. 02.01.2023 Page 103 of 150 © Eversys S.A.
  • Page 104 Rinse key for five screen cleaning now. If seconds to start cleaning. you want to start the cleaning later, push the Cancel button in the upper right corner. © Eversys S.A. Page 104 of 150 02.01.2023...
  • Page 105 Please contact your service technician. W-017 Grinder No grinder turns If this message remains, module detected contact service organisation. (grinder left. Cameo: Bean hopper left. Enigma / Shotmaster / E'line: Bean hopper rear. 02.01.2023 Page 105 of 150 © Eversys S.A.
  • Page 106 But if it couldn't unblock itself The grinder after three times, the grinder automatically is blocked (the warning tries to start W-068 (page 112) is set). again. Please contact your service technician. © Eversys S.A. Page 106 of 150 02.01.2023...
  • Page 107 Contact service organisation. external EEPROM (CPU). W-030 Failure during Contact service organisation. backup to external EEPROM (CPU). W-034 Bean No coffee Check the powder chute. hopper powder Have you inserted enough detected (left). powder? 02.01.2023 Page 107 of 150 © Eversys S.A.
  • Page 108 Contact service organisation. module Shotmaster / E'line: Coffee boiler temperature sensor failure right. Please check the temperature sensor and cable. W-040 Milk Milk heater Contact service organisation. module temperature sensor failure left. © Eversys S.A. Page 108 of 150 02.01.2023...
  • Page 109 W-051 Bean Fan of left Contact service organisation. hopper grinder doesn't run. Cameo: Bean hopper left. Enigma / Shotmaster / E'line: Bean hopper rear. Check if the fan is dirty or 02.01.2023 Page 109 of 150 © Eversys S.A.
  • Page 110 Milk input Contact service organisation. module temperature sensor failure left. Please check the temperature sensor and cable. W-057 Milk Milk input Contact service organisation. module temperature sensor failure right. Please check the temperature © Eversys S.A. Page 110 of 150 02.01.2023...
  • Page 111 W-063 Grinder The grinder has Contact service organisation. module been opened more than 20 ticks since the last calibration. Cameo: Bean hopper left. Enigma / Shotmaster / E'line: Bean hopper rear. 02.01.2023 Page 111 of 150 © Eversys S.A.
  • Page 112 Enigma / Shotmaster / E'line: Close the rear bean hopper. Press Continue to start automatic grinder unblocking. W-069 Grinder The right grinder Contact service organisation. module is blocked. © Eversys S.A. Page 112 of 150 02.01.2023...
  • Page 113 Consult the rinse history for more information. Check the coffee nozzle and screens of the left brewing unit. W-074 Brewing The flow rate Contact service organisation. module during rinse right is too low. 02.01.2023 Page 113 of 150 © Eversys S.A.
  • Page 114 The flow rate during rinse on module during rinse the right side is higher than 15 right is too high. ticks /s. Consult the Contact service organisation. rinse history for more information. © Eversys S.A. Page 114 of 150 02.01.2023...
  • Page 115 Bean level right Light barrier detected no hopper too low. coffee beans in right hopper. Please refill the Refill bean hopper (page 48). bean hopper. If warning remains, please contact your service technician. 02.01.2023 Page 115 of 150 © Eversys S.A.
  • Page 116 Contact service organisation. unit powder dispenser of the powder unit doesn't run. Check if it is blocked. W-093 Powder The powder Contact service organisation. unit pump of the powder unit doesn't run. © Eversys S.A. Page 116 of 150 02.01.2023...

  • Page 117: Faqs

    Check that the milk is cold enough (3 °C). Always fill the milk tank with pre-cooled milk. Check that the end of the milk in-take tube lay on the bottom of the filled milk tank. Check that the milk tube is not pinched and in good condition. 02.01.2023 Page 117 of 150 © Eversys S.A.

  • Page 118: Steam Wand Is Clogged

    • The cup heater is not intended to keep cups warm in a cold air flow (e.g. near an open window or door). • Contact your service engineer to verify the heating panel settings. © Eversys S.A. Page 118 of 150 02.01.2023...

  • Page 119: Options

    Cup centering guide (page 122) Housing colours and styles (page 17) High feet and large grounds drawer (page 123) Red lid for coffee cleaning balls dispenser (page 124) Self-service pre-configured (page 125) 02.01.2023 Page 119 of 150 © Eversys S.A.

  • Page 120: Outlets

    Options C'2c/Classic C'2s/Classic C'2ms/Classic C'2c/ST C'2s/ST C'2ms/ST C'choco predisposition (page 129) PowerPlus 5.6 kW steam boiler power Standard since Standard since option (page 130) 01.2020 01.2020 Undercounter ground coffee disposal (page 130) © Eversys S.A. Page 120 of 150 02.01.2023...

  • Page 121: List Of Options For C'choco Machines

    This will allow the system to automatically detect the amount of coffee beans in the hoppers before the warning message "bean hopper empty" appears. This avoids wasting products, as well as any need to plan refills in advance. 02.01.2023 Page 121 of 150 © Eversys S.A.

  • Page 122: Single Bean Hopper Option

    With this configuration, it is possible to use both grinders for making two types of grinding with the same beans. The powder chute is not available when the single bean hopper is mounted. • For more information, connect to the e'Support center (https://support.eversys.com/hc/en-us) and search for PI-15 Single bean hopper 2.4 kg. 9.6. Cup centering guide option A guide is clipped to the drip tray, to help centre cups under the coffee outlet.

  • Page 123: High Feet Option

    The high feet (1) are about 50 mm higher than the standard feet. The large grounds drawer (2) is about 80% bigger than the standard one. It contains in total: 0.7 kg. 02.01.2023 Page 123 of 150 © Eversys S.A.

  • Page 124: Red Lid For Cleaning Balls Dispenser Option

    The cover is red to avoid mistake during the bean refilling or the machine cleaning. • For more information about high feet, connect to the e'Support center (https:// support.eversys.com/hc/en-us) and search for PI-10 New red cover for Eversys cleaning balls container. 9.10. Lockable lids option The lockable lid is available for safety purposes (e.g.

  • Page 125: Self-Service Pre-Configured Option

    • Cup centering guide (page 122) • Without 1.5-Step | Milk arm (page 127) • Without steam wand | steam arm 9.12. Single coffee outlet option The single outlet enhances customer experience for self-service machines. 02.01.2023 Page 125 of 150 © Eversys S.A.

  • Page 126: High Hot Water Outlet Option

    Options • For more information, connect to the e'Support center (https://support.eversys.com/hc/en-us) and search for PI-20 Single coffee outlet. Single coffee outlet Single water outlet Single milk outlet Choco/powder outlet (machine option) 9.13. High hot water outlet option The high hot water outlet allows you to use cups that are up to 195 mm high.

  • Page 127: Step | Milk Arm Option

    Options • For more information, connect to the e'Support center (https://support.eversys.com/hc/en-us) and search for PI-25 Cameo - Front panel with hot water outlet. Hot water outlet (behind the steam wand) 1.5-Step steam wand 9.15. 1.5-Step | Milk arm option The 1.5-Step is a milk arm that allows to dispense perfect foam at the same time of an espresso and lets the Barista concentrate on latte art.

  • Page 128: Without Outlet Option (Steam Wand, Hot Water And 1.5-Step)

    • The espresso or coffee nozzle combined with the crema nozzle helps to stabilise the crema on top of every coffee product. For more information, connect to the e'Support center (https://support.eversys.com/hc/en-us) and search for PI-14 Crema Nozzle. 9.18. Auto adjustable Americano temperature option The auto adjustable Americano temperature allow you to adjust the water temperature for an Americano with software settings.

  • Page 129: Milk Types Option

    Options • For more information, connect to the e'Support center (https://support.eversys.com/hc/en-us) and search for PI-16 Cameo - Adjustable Americano temperature. 9.19. 2 milk types option This option enables the possibility to dispense products with two different types of milk. If using e.g. regular milk on milk tank #1 and e.g. soy milk on milk tank #2, it is not possible to guarantee Lactose-Free Milk on milk tank #2.

  • Page 130: Powerplus 5.6 Kw Steam Boiler Power Option

    Options • the CPU V2. For more information, connect to the e'Support center (https:// support.eversys.com/hc/en-us) and search for PI-29 CPU V2 with C'choco connection pin. • the coffee spout V2. For more information, connect to the e'Support center (https:// support.eversys.com/hc/en-us) and search for PI-11 Coffee outlet V2.

  • Page 131: Warranty And Generalities

    (whichever comes first) from the date of installation. Eversys will repair or replace at its discretion part or all of the product not conforming to this warranty. Eversys’ responsibility under this warranty is limited to the repair or replacement of defective parts and not to wear and tear parts and maintenance products.

  • Page 132: Glossary

    • Use contrary to the instructions given in this manual or according to information other than the manufacturer’s original tips. Each machine is tested by Eversys S.A. before shipping. 10.3. Glossary The following terms and acronyms are used in this manual.

  • Page 133: Persons

    This is the coffee machine manufactured by Eversys S.A. Everfoam (e'Foam) The Eversys' improved Foam system provides a 2-step barista solution. This generation of Everfoam (e'foam) allows you to texture the milk by product type. This is done through the MAD system controlled electronically.

  • Page 134: Coffee Terms

    A piccolo latte is a caffè latte made in an espresso cup. This means it has a very strong but toned-down espresso taste thanks to the steamed milk and micro foam within it. Decaf Decaffeinated coffee. 10.4. Typographical Conventions The following styles are used in this manual. © Eversys S.A. Page 134 of 150 02.01.2023...

  • Page 135: Warning

    • Cross-references and links: this style is used as bold (page 135). • Software buttons: text in bold style is used (e.g. OK, Save, Rinse). • List of numbers: text linked to an illustration (1, 2, 3). 02.01.2023 Page 135 of 150 © Eversys S.A.

  • Page 136: Appendix

    CCI | CSI cable Grounds bin drawer kit Cup centering guide 11.2. Equipment list of choco modules | powder units Please note that the equipment list may vary depending on your machine configuration. © Eversys S.A. Page 136 of 150 02.01.2023...

  • Page 137: Spare Parts Ordering

    The table below describes the menu user level rights according to the manufacturer’s default settings when the machine is shipped. • User (basic user) • Manager (super user) Illustrations show software V3.17. Illustrations show monochrome style. 11.4.1. User rights in the Statistic / History menu 02.01.2023 Page 137 of 150 © Eversys S.A.

  • Page 138: User Rights In The Product & Keys Menu

    • Service History 11.4.2. User rights in the Product & Keys menu The tables below describe the default settings for a cappuccino. User level rights are similar for any other products. Page 1/2 © Eversys S.A. Page 138 of 150 02.01.2023...
  • Page 139 Product Test Product & Keys menu (Manager access) (page 61) Learn Quantity Product & Keys menu (Manager (Press first Water access) (page 61) Quantity) Powder Test Contact service organisation. (Press first Cake Thickness) 02.01.2023 Page 139 of 150 © Eversys S.A.
  • Page 140 Bypass Quantity [%] Contact service organisation. Coffee Cycles [#] Contact service organisation. Appearance White on Contact service organisation. Milk Delay Time [s] Contact service organisation. Milk Sequence(s) Pop up Powder Sequence Pop up © Eversys S.A. Page 140 of 150 02.01.2023...

  • Page 141: User Rights In The Display Menu

    Advanced More user user information Powder Dispenser Left Contact service organisation. Water Quantity [ml] Powder Density [g/100ml] 5,0 +/- 1 Contact service organisation. 11.4.3. User rights in the Display menu Page 1/3 02.01.2023 Page 141 of 150 © Eversys S.A.
  • Page 142 Layer is higher than 1) Number of Keys per Layer Contact service organisation. Screensaver Display menu (page Front Lighting Display menu (page Front Lighting Brightness Display menu (page Display Brightness Contact service organisation. © Eversys S.A. Page 142 of 150 02.01.2023...
  • Page 143 Show Grinder Adjust Contact service Button organisation. Show Rinse Key Contact service organisation. Show Stop Key Contact service organisation. Show Product Prices Contact service organisation. Show Product Key Symbols Auto Contact service organisation. 02.01.2023 Page 143 of 150 © Eversys S.A.
  • Page 144 Contact service organisation. Cameo Hot Water Button Contact service organisation. Cameo Touch Wheel Left Deactivated Contact service organisation. Cameo Steam Button Contact service organisation. Cameo Touch Wheel Right Deactivated Contact service organisation. © Eversys S.A. Page 144 of 150 02.01.2023...

  • Page 145: User Rights In The Beans & Grinder Menu On Cameo Machines

    (page 65) Grind Hopper Right Bean & Grinder menu (page 65) Finer (-) [1/100 mm] Bean & Grinder menu (page 65) Coarser (+) [1/100 mm] Bean & Grinder menu (page 65) 02.01.2023 Page 145 of 150 © Eversys S.A.
  • Page 146 Appendix Advanced user page - Page 1/2 © Eversys S.A. Page 146 of 150 02.01.2023...
  • Page 147 Contact service organisation. ETC Configuration sub- Contact service menu organisation. (if one of the ETC is activated (ON)) Grinder adjustment sub- Contact service menu organisation. (standard view for the user and super user) 02.01.2023 Page 147 of 150 © Eversys S.A.

  • Page 148: User Rights In The Clean / Standby Menu

    (Passwor protected Lower Limit Grinding 1,00 Contact service Capacity Left [mm/s] organisation. Lower Limit Grinding 1,00 Contact service Capacity Right [mm/s] organisation. 11.4.5. User rights in the Clean / Standby menu © Eversys S.A. Page 148 of 150 02.01.2023...

  • Page 149: User Rights In The Password Menu

    (Super user access) (page 66) Standby On / Off times Clean and Standby menu (Super user access) (page 66) Reset Next Clean Date Contact service organisation. 11.4.6. User rights in the Password menu 02.01.2023 Page 149 of 150 © Eversys S.A.

  • Page 150: Other Settings And Parameters

    (page 67) • Change password Password menu (page 67) Technician Password menu (page 67) • Change password Password menu (page 67) 11.4.7. Other settings and parameters Contact your service organisation for more information. © Eversys S.A. Page 150 of 150 02.01.2023...

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