Eversys Enigma Classic E'2ct User Manual
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Eversys Enigma Classic E'2ct User Manual

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User Manual
DOC 5700109748 - 01 - 09/2021
E'2ct/Classic
E'choco
E'4m/Classic
Shotmaster m-pro/ST

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  • Page 1 User Manual DOC 5700109748 - 01 - 09/2021 E'2ct/Classic E'choco E'4m/Classic Shotmaster m-pro/ST...
  • Page 2 (photocopy, photography, magnetic supports or other recording processes), without the written authorisation of Eversys S.A. All rights and particularly reproduction, translation, edition, distribution and also industrial property and recording are reserved.

  • Page 3: Table Of Contents

    Table of Contents For Your Safety..........9 Intended use ............... 9 Introduction...............10 1.2.1 Importance of the safety instructions.......10 1.2.2 Disregarding the safety rules ........10 1.3 Directives ..............10 General safety instructions .......... 11 Information for disposal ..........14 1.6 Decommissioning and disposal ........14 1.6.1 Packaging material ..........
  • Page 4 Using the touch screen..........45 3.2 Main screen ...............46 3.2.1 Header strip ............47 3.2.2 Top layer ............... 47 3.2.3 Footer strip ............47 3.3 Product buttons (default)..........48 3.4 Grinder button ............49 3.5 Specific settings ............49 4/132 Enigma User Manual © Eversys S.A.
  • Page 5 Table of Contents Commissioning ..........51 Initial commissioning ..........51 4.2 Requirements prior to initial commissioning ....52 Operation ............53 Daily setup guidelines..........53 5.2 Switch on ..............54 5.2.1 Standby (wake up)..........54 5.3 Rinse ............... 55 5.3.1 Pre-heat rinse ............55 5.3.2 Auto-rinse .............
  • Page 6 Bean hoppers unlocked......... 100 8.3.2 No water connected ..........100 8.3.3 No milk dispensed ..........100 8.3.4 Steam wand is clogged ......... 100 8.3.5 Cups on the cup heater are not warm enough..100 6/132 Enigma User Manual © Eversys S.A.
  • Page 7 Table of Contents Options ............101 Option list ............... 101 9.2 E’fridge ..............102 9.2.1 Refill ..............102 9.2.2 Optional countertop cut-out dimensions....103 9.3 E’cup heater ............104 9.4 E’choco ..............105 9.4.1 Technical specifications (datasheet) ...... 106 9.4.2 Fill with powder............. 107 9.4.3 Make a powder drink..........
  • Page 8 11.3 User rights ...............124 11.3.1 Statistic / History............124 11.3.2 Product & Keys (e.g. Cappuccino)......125 11.3.3 Display..............126 11.3.4 Beans & Grinder............. 127 11.3.5 Clean / Standby............128 11.3.6 Password ..............128 11.3.7 Other settings and parameters ......128 8/132 Enigma User Manual © Eversys S.A.

  • Page 9: For Your Safety 1

    For Your Safety 1 This chapter sets out the intended use and safety instructions to ensure safe and trouble-free operation of the Enigma and its associated software. It also describes handling and storage conditions. The instructions contained in this User Manual must be adhered to in particular the safety instructions.

  • Page 10: Introduction

    Enigma. Directives This Enigma complies with all applicable European Community Directives and associated harmonised standards. For more information refer to our Declaration of Conformity or contact your Service organisation. 10/ 132 Enigma User Manual © Eversys S.A.

  • Page 11: General Safety Instructions

    Keep hands and skin away from the outlets. IRRITANT PRODUCTS Everclean and Eversys cleaning balls should be considered potentially dangerous. When performing any operation on the Enigma, local safety regulations must be followed. It is imperative to wear protective gloves and glasses when working with potentially dangerous materials.
  • Page 12 It is imperative to use only the products, accessories, spare parts and software specified in this manual. The powder chute, the bean hoppers, and the Eversys cleaning ball dispenser may only be filled with materials for the use intended. Except for cups, do not place anything on top or above the Enigma.
  • Page 13 Refer to method and frequency under “7 Care” on page Only use original Eversys cleaning products. Use of products that are not explicitly recommended by Eversys could damage the machine. It is forbidden to clean the machine with a water jet or a water spray.

  • Page 14: Information For Disposal

    1.6.2 Removal of equipment Disconnect the coffee machine from the power supply and water mains. If the coffee machine is hard- wired, it must be disconnected by an authorised service agent. 14/ 132 Enigma User Manual © Eversys S.A.

  • Page 15: Special Safety Instructions And Signs

    For Your Safety 1 Special safety instructions and signs Appropriate safety instructions are mentioned in the specific chapters. They should be observed in the same way as the general safety instructions contained in this chapter. 1.7.1 Signs The following signs can be found on the Enigma. Associated warnings are explained in the table. Sign Description Explanation...

  • Page 16: Packaging Signs

    Maximum and minimum humidity limit. Maximum and minimum temperature limit. Stacking limit by number. Not to be vertically stacked higher than the specified number of items «n». Phytosanitary treatment of the pallet. Serial Number. 16/ 132 Enigma User Manual © Eversys S.A.

  • Page 17: Description 2

    Description 2 Chapter Overview This chapter offers a general overview and presentation of the Enigma. Identification The Enigma is a super automatic coffee machine that automates the entire process of making a perfect Barista coffee drink. The Enigma coffee machine has numerous options. An overview of your machine is illustrated in the following chapters.

  • Page 18: Enigma Key Features

    ✔ ✔ ✔ ✔ Colour customisation ✔ ✔ ✔ ✔ ✔ 2.1.3 Enigma Classic range (visuals) Refer to the datasheet visuals (See “2.3” on page 23) or view machines under our website. 18/ 132 Enigma User Manual © Eversys S.A.

  • Page 19: Overview

    Description 2 Overview 2.2.1 Front view Fig. 2-1 (1) Bean hoppers and cleaning balls access (see (6) Hot water outlet “2.2.4” on page (7) Drip tray (2) Cup warmer surface (Up to 64 espresso (8) Grounds drawer (main power switch access, cups) see “5.2”...

  • Page 20: Drip Tray Open

    2 Description 2.2.2 Drip tray open Fig. 2-2 (1) Main power switch (see “5.2” on page (3) Drip tray (open) (2) Grounds drawer (4) Water inlet (open) 20/ 132 Enigma User Manual © Eversys S.A.

  • Page 21: Touch Screen

    Description 2 2.2.3 Touch screen The touch screen and the graphical user interface are touch-sensitive. Fig. 2-3 (1) Stop touch button (3) Graphical user interface (products may vary (See “5.7” on page according to settings and Enigma model) (See “3” on page (2) Standby button (See “5.2.1”...

  • Page 22: Top View (Bean Hopper)

    2 Description 2.2.4 Top view (bean hopper) Fig. 2-4 (1) Eversys cleaning balls dispenser (4) Eversys cleaning balls (2) Bean hopper (rear) (5) Bean hopper (front) (3) Bean hopper lid (rear) (6) Bean hopper lid (front) Optional red lid for the cleaning balls available see “9 Options”...

  • Page 23: Technical Data

    Description 2 Technical data Performance Performance depends on cup size and machine settings. Article number Enigma Classic Model E’2ct E’2s E’2m E’4s E’4m E'4s x-wide E'4m x-wide E’6s E’6m 0E50000013 0E50000014 0E50000019 0E50000015 0E50000016 0E50000017 0E50000018 0E50000021 0E50000022 Enigma ST E'4s x- E'4m x- Model...

  • Page 24: E'2Ct Datasheet

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 600 mm (23.6 in) 600 mm (23.6 in) 280 mm (11 in) 280 mm (11 in) Fig. 2-5 24/ 132 Enigma User Manual © Eversys S.A.

  • Page 25: E'2S, E'2M Datasheet

    Description 2 2.3.2 E’2s, E’2m datasheet Select your colour: Select your region: Earth Asia Oceania Central - South North Tempest America America Middle Europe East Classic E'2s E'2m Weight 83 kg 87 kg E'2m/Classic E'2m/Classic Performance (up to) Technical data Espresso / h (23 s) Brew chamber 1 x 24 g...

  • Page 26: E'4S, E'4M Datasheet

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 600 mm (23.6 in) 600 mm (23.6 in) 560 mm (22 in) 560 mm (22 in) 650 mm (25.6 in) with large drip tray Fig. 2-7 26/ 132 Enigma User Manual © Eversys S.A.

  • Page 27: E'4S X-Wide, E'4M X-Wide Datasheet

    Description 2 2.3.4 E’4s x-wide, E’4m x-wide datasheet Select your colour: Select your region: Earth Asia Oceania Central - South North Tempest America America Middle Europe East Classic E'4s x-wide E'4m x-wide E'4m x-wide/Classic E'4m x-wide/Classic Weight 115 kg 119 kg Technical data Performance (up to) Brew chamber...

  • Page 28: E'6S, E'6M Datasheet

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 840 mm (33.1 in) 840 mm (33.1 in) 600 mm (23.6 in) 600 mm (23.6 in) 650 mm (25.6 in) with large drip tray Fig. 2-9 28/ 132 Enigma User Manual © Eversys S.A.

  • Page 29: E'2Ct/St Datasheet

    Description 2 2.3.6 E’2ct/ST datasheet Select your region: Asia Oceania Central - South North America America Middle Europe East E'2ct/ST Super Traditional E'2ct Weight 58 kg Technical data Performance (up to) Brew chamber 1 x 24 g Espresso / h (23 s) Grinder 2 x Ceramic burrs - 64 mm Hot water / h (200 ml)

  • Page 30: E'2S/St, E'2M/St Datasheet

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 667 mm (26.2 in) 569 mm (22.4 in) 717 mm (28.2 in) with large drip tray Fig. 2-11 30/ 132 Enigma User Manual © Eversys S.A.

  • Page 31: E'4S/St, E'4M/St Datasheet

    Description 2 2.3.8 E’4s/ST, E’4m/ST datasheet Select your region: Asia Oceania Central - South North America America Middle Europe East Super Traditional E'4s E'4m Weight 100 kg 104 kg E'4m/ST Performance (up to) Espresso / h (23 s) Technical data Hot water / h (200 ml) Brew chamber 2 x 24 g...

  • Page 32: E'4S X-Wide/St, E'4M X-Wide/St Datasheet

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 667 mm (26.2 in) 849 mm (33.4 in) 717 mm (28.2 in) with large drip tray Fig. 2-13 32/ 132 Enigma User Manual © Eversys S.A.

  • Page 33: E'6S/St, E'6M/St Datasheet

    Description 2 2.3.10 E’6s/ST, E’6m/ST datasheet Select your region: Asia Oceania Central - South North America America Middle Europe East Super Traditional E'6s E'6m Weight 154 kg 162 kg E'6m/ST Performance (up to) Espresso / h (23 s) Hot water / h (200 ml) Technical data Cappuccino / h (23 s) Brew chamber...

  • Page 34: Shotmaster Ct/Classic

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray 600 mm (23.6 in) 600 mm (23.6 in) 280 mm (11 in) 280 mm (11 in) Fig. 2-15 34/ 132 Enigma User Manual © Eversys S.A.

  • Page 35: Shotmaster S/M/Classic

    Description 2 2.3.12 Shotmaster s/m/Classic Select your colour: Select your region: Earth Asia Oceania Central - South North Tempest America America Middle Europe East Classic Shotmaster Shotmaster Shotmaster m/Classic Weight 91 kg 95 kg Performance (up to) Technical data Espresso / h (23 s) Brew chamber 2 x 24 g Hot water / h (200 ml)

  • Page 36: Shotmaster Ct/St

    Drain hose Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray *measured from the drip tray 667 mm (26.2 in) 289 mm (11.4 in) Fig. 2-17 36/ 132 Enigma User Manual © Eversys S.A.

  • Page 37: Shotmaster S/M/St

    Description 2 2.3.14 Shotmaster s/m/ST Select your region: Asia Oceania Central - South North America America Middle Europe East Super Traditional Shotmaster Shotmaster Shotmaster m/ST Weight 101 kg 105 kg Performance (up to) Technical data Espresso / h (23 s) Brew chamber 2 x 24 g Hot water / h (200 ml)

  • Page 38: Shotmaster S-Pro/M-Pro/St

    Ø 22 mm x Ø 16 mm x 2 m *measured from the drip tray **milk is coming through the 1.5-Step 667 mm (26.2 in) 849 mm (33.4 in) 717 mm (28.2 in) with large drip tray Fig. 2-19 38/ 132 Enigma User Manual © Eversys S.A.

  • Page 39: Rating Plate

    Water capacity 1.0MPa 0.2MPa Max. operating pressure : 0.1-0.8MPa Water inlet pressure Eversys S.A. | Ecoparc de Daval A2 | 3960 Sierre | Switzerland Made in Switzerland Tel.: +41 (0)27 3052121 / www.eversys.com Fig. 2-20 Symbol Description Manufacturer’s reference (order number)

  • Page 40: Machine Type Correspondence Table

    Shotmaster ct/Classic SMct-2020 Shotmaster s/Classic SM-2020 Shotmaster m/Classic SM-2020 Shotmaster/Super Traditional Machine name Machine type Shotmaster ct/ST SMct-2021 Shotmaster s/ST SM-2021 Shotmaster m/ST SM-2021 Shotmaster s-pro/ST SM Pro-2021 Shotmaster m-pro/ST SM Pro-2021 40/ 132 Enigma User Manual © Eversys S.A.

  • Page 41: E'connect (Telemetry)

    Description 2 e’Connect (Telemetry) This leading-edge telemetry system allows you to track and process live data from anywhere in the world, to control consistency and performance, ensuring transparency, optimise service maintenance and generate statistics. It is possible to provide dashboards to enable you to converge data into simple reporting.

  • Page 42: Process Flow

    Fig. 2-21 (1) Grinding Eversys - designed ceramic blades driven by a powerful yet quiet motor, whose heat is cleverly channelled away from the coffee beans, to maintain their quality, via a set of fans. Electronic control maintains consistency of product throughout the day, ensuring optimal extraction at all times.

  • Page 43: Automated Cleaning Process Flow

    (10) Cleaning finished. Process (milk) (11) For machines with a milk system, the inlets of the milk hoses must be placed in a container with Eversys milk cleaner - Everclean. The machine then automatically fills the container with water and runs through an automatic cleaning process including rinsing (see “7.3.1”...
  • Page 44 2 Description PAGE INTENTIONALLY LEFT BLANK 44/ 132 Enigma User Manual © Eversys S.A.

  • Page 45: Software 3

    Software 3 Chapter Overview This chapter describes the software at a glance. Using the touch screen The Enigma software is operated with a touch screen. • Press to click. • Press top (to open the top layer). • Press and hold to open login or e.g. start automatic cleaning. •...

  • Page 46: Main Screen

    (See “3.3” on page (4) Rinse button (See “5.3” on page (2) Product stop button (See “5.7” on page (5) Footer strip (See page (3) Header strip or top layer (See page 46/ 132 Enigma User Manual © Eversys S.A.

  • Page 47: Header Strip

    Software 3 3.2.1 Header strip The header strip is always visible except when the rinse top layer is displayed (see “5.3” on page 55). Fig. 3-2Header strip (1) Login access area (long press to open: (2) Date (day, month and year) “6.1”...

  • Page 48: Product Buttons (Default)

    Latte 2 x Espresso Cappuccino Coffee Milkfoam Coffee powder - Decaf. (special Espresso Macchiato product) Americano Latte Macchiato Coffee Pot Milk Filter Coffee Manual Steam Hot Water Auto Steam Choco Everfoam 1.5-Step 48/ 132 Enigma User Manual © Eversys S.A.

  • Page 49: Grinder Button

    Grinder adjustment tips: See “6.6 Beans & Grinder” on page 72. Specific settings Settings are done by the Eversys service organisation. If wishing to change factory parameters, make sure to go through the “11.3 User rights” on page 124 with your service engineer during commissioning.
  • Page 50 3 Software PAGE INTENTIONALLY LEFT BLANK 50/ 132 Enigma User Manual © Eversys S.A.

  • Page 51: Commissioning 4

    Commissioning 4 Chapter Overview This chapter outlines the initial setup of the machine. Initial commissioning It is imperative to read the “1.4 General safety instructions” on page 11 and understand this manual before commissioning the machine. Specifications for the electrical connection and the standards quoted apply for connecting the coffee machine in EU countries.

  • Page 52: Requirements Prior To Initial Commissioning

     Total hardness: 5 - 8° dGH (89-142 ppm)  Carbonate hardness: Max. 6° dKH (107 ppm)  pH value: ideal 7.0 - 7.2  Chlorine (Cl) max. 0.1 mg/l 52/ 132 Enigma User Manual © Eversys S.A.

  • Page 53: Operation 5

    “5.3” on page 55 Empty the grounds drawer. “5.8” on page 62 Fill with fresh coffee bean. “5.4” on page 56 “7.3.7” on page 89 If necessary, fill with Eversys cleaning balls Enjoy your drink! “5.6” on page 57 5700109748 V01-09/2021 53/ 132...

  • Page 54: Switch On

    Standby mode switches off all the functions like heating the boiler, the touch screen and the front lighting to save energy. It is possible to use this function to switch off, for instance overnight. 54/ 132 Enigma User Manual © Eversys S.A.

  • Page 55: Rinse

    Operation 5 Rinse To Initialise the Enigma, it is necessary to rinse after each startup. Each time a rinse is necessary this button will flash. It is possible to rinse at any time by pressing the Rinse (1) button. The Rinse button dispenses hot water. Depending on settings, the Rinse button will display either in the products area or on the top layer.

  • Page 56: Fill The Coffee Bean Hoppers

    Fill with fresh coffee beans (3). Close the lids (4). Close Open Fig. 5-4 Cups heating surface Fill the heating surface with cups. Be careful as the cups and the heating panel may be hot. Fig. 5-5 56/ 132 Enigma User Manual © Eversys S.A.

  • Page 57: Make A Drink

    Operation 5 Make a drink It is not possible to outline all drink products in this manual. You can find an overview of the main products in the following chapters. To change settings or display of the product buttons, refer to “11.3.3 Display”...

  • Page 58: Steam Product

    Press one of the steam buttons (2) to dispense a steam product (e.g. to make milk foam or coffee art (3)). Never leave the steam wand immersed in the pitcher if not used. Purge and wipe the steam wand (“5.6.5” on page 59). Fig. 5-7 58/ 132 Enigma User Manual © Eversys S.A.

  • Page 59: Steam Purge Button

    Operation 5 5.6.5 Steam purge button To Initialise the Enigma, it is necessary to press the blinking purge button after each start-up. Each time a purge is necessary this button will flash. After every use of the steam wand it is necessary to wipe and purge it. Press the blinking purge button on the main screen (1).

  • Page 60: Powder Coffee Product (Decaf.) (Optional)

    Open the powder chute (3) and add one portion of ground coffee max. 20 g. Use espresso fine grind coffee for optimal in-cup quality. Close the powder chute lid (3) and press Continue (4) to dispense the product. 1 x max. 20 g Fig. 5-9 60/ 132 Enigma User Manual © Eversys S.A.

  • Page 61: Product Stop

    Operation 5 Product stop To stop dispensing of all products, press the stop button (1). Depending on the settings, the STOP button may not be displayed in the products area (2). Refer to chapter “11.3.3 Display” on page 126 for more information. Fig.

  • Page 62: Empty Grounds Drawer

    Remove the grounds drawer (2). Empty the grounds drawer (3), clean and dry it. Replace it inside the machine. Fig. 5-11 Press Yes to acknowledge emptying of the grounds drawer (or No to cancel). Fig. 5-12 62/ 132 Enigma User Manual © Eversys S.A.

  • Page 63: Switch Off

    Operation 5 Switch off Shut down the Enigma at the main power switch, to «0» (Off). Refer to chapter “5.2 Switch on” on page 54 for more information. 5.10 End of the day guidelines To avoid odors and possibly sticky coffee and milk residues (which might also block the machine), make cleaning part of your daily end-of-the-day procedure.

  • Page 64: Emergency Stop

    The Enigma must be located in such a manner that the main switch and power cord are accessible at all times. The mains power socket must be located near the Enigma and must be easily accessible by the operator. Fig. 5-13Emergency stop 64/ 132 Enigma User Manual © Eversys S.A.

  • Page 65: Settings Menu 6

    Settings Menu 6 Chapter Overview This chapter outlines Operator and Manager basic settings. Never give your password to untrained users. Incorrect entries or changes may reduce the quality of drinks. The display of these chapters depends on your login level. Please refer to the Appendix, chapter “11.3 User rights”...

  • Page 66: Login Menu

    (2) Menu example with manager access. Operator login lets you view statistics (product counter) and cleaning history. Manager login is a limited access for product settings and display functions. Full access to all statistics and history. 66/ 132 Enigma User Manual © Eversys S.A.

  • Page 67: Use Of The Software Menu (Manager)

    Settings Menu 6 Use of the software menu (Manager) Fig. 6-3 (1) Select a product. (2) Press a sub-menu to display its settings. (3) Slider: Slide left or right to adjust settings. (4) Up/down keys: Use these arrows (green) for fine adjustments. (5) Product Test, use this button to test the product and avoid going back to the main screen.

  • Page 68: Statistic / History

    This menu allows access to: • Product Counter. Fig. 6-4 All counters are linked to a password. It is possible to reset counters if necessary. 6.3.1 Product Counter Fig. 6-5 Total counter example Fig. 6-6 68/ 132 Enigma User Manual © Eversys S.A.

  • Page 69: Products & Keys (Manager Login)

    Settings Menu 6 Products & Keys (Manager login) With manager access it is possible to modify the following settings. The hot water quantity is set in seconds when dispensed from the steam boiler and in ticks (controlled by the flowmeter) when it is dispensed from the coffee boiler. Adjustment range is 0 to 1000 ticks.

  • Page 70: Display

    • Select colour (fixed colour under front panel) • Mix (complete colour spectrum within 3 minutes) Number of display layers 1 to 4 layers (up to 15 products per layer depending on settings). Maximum 62 product keys. 70/ 132 Enigma User Manual © Eversys S.A.

  • Page 71: Import Screen

    Settings Menu 6 6.5.1 Import Screen Process is similar to language import, see “6.5.2 Import Language” on page 71 Store the «.screen» file in the main directory of the USB drive. The button Delete Screen deletes all user defined icons. Filetype: JPEG or PNG.

  • Page 72: Beans & Grinder

    Adjustment tips Adjust by setting the grinder either finer or coarser to increase or decrease the extraction time. Average extraction time for two espressos at 25 ml each is 21 to 23 seconds. 72/ 132 Enigma User Manual © Eversys S.A.

  • Page 73: Clean / Standby

    Settings Menu 6 Clean / Standby Standby after cleaning • No (machine continues to work after cleaning). • Yes (machine switches to standby mode after cleaning). Standby On / Off times Set the time and choose the days.  The machine will automatically switch on, rinse and heat up accordingly. Wednesday Fig.

  • Page 74: Logout (Service Engineer)

    6 Settings Menu Logout (service engineer). If a service engineer forgot to logout, check that nobody is still working on the machine and press Logout (1). Fig. 6-15 74/ 132 Enigma User Manual © Eversys S.A.

  • Page 75: Care 7

    Enigma. In case of unclear information, please contact your local service organisation. Use only Eversys cleaning balls and Everclean solutions to clean the system. Ensure that no one ever ingests these cleaning solutions.

  • Page 76: Cleaning And Maintenance Operations

    If care and cleaning of the coffee machine is not carried out properly, dispensing milk beverages will constitute a food hygiene hazard point. All automatic cleaning operations are logged. For more information on the cleaning intervals, See chapter “7.2 Periodic cleaning” on page 78. 76/ 132 Enigma User Manual © Eversys S.A.

  • Page 77: Maintenance

    Care 7 7.1.2 Maintenance The Enigma needs to be serviced every 12 months or every 50’000 products per brewing side (e.g. 50k E’2 and 100k E’4). Maintenance may only be carried out by a service organisation appointed by the manufacturer. Please contact your local service organisation for any maintenance tasks.

  • Page 78: Periodic Cleaning

    (auto) ✔ ✔ Automatic system rinse page 55 ✖ ✖ Automatic system cleaning ✔ ✔ ✖ ✖ page 80 Eversys cleaning balls Automatic milk system cleaning ✔ ✔ ✖ ✖ page 80 Everclean Steam wand ✔ ✔ ✖ ✖ page 59 ✔...

  • Page 79: Cleaning Table

    Care 7 7.2.2 Cleaning table V = Visual inspection, C = Clean Daily Weekly Monthly Or as required Fig. 7-2 5700109748 V01-09/2021 79/ 132...

  • Page 80: Cleaning Procedures

     The Prepare Milk Cleaning displays. Fig. 7-4 DO NOT REMOVE THE MILK TUBES FROM THE MILK TANK before requested on the screen. The milk in the tube will be pushed back. 80/ 132 Enigma User Manual © Eversys S.A.
  • Page 81 Care 7 Press Continue to acknowledge.  Pushing back milk displays for a few seconds. Fig. 7-5  The Grounds drawer menu displays. Fig. 7-6 Empty the grounds drawer according to chapter “5.8 Empty grounds drawer” on page 62. Press Continue. ...
  • Page 82 Place the milk tube inside the cleaning tank (2.2). Ensure that it correctly lays at the bottom of the tank. Place the cleaning tank inside of the fridge. Press Continue (3). (50 ml /E’4m, E’6m) (25 ml / E’2m) Fig. 7-10 82/ 132 Enigma User Manual © Eversys S.A.
  • Page 83 Care 7  Cleaning in progress displays. Fig. 7-11 It takes approximately 12 minutes to complete the entire process. RISK OF SCALDING OR BURNS. Hot cleaning solution and steam are dispensed several times during the automatic cleaning. Do not touch the outlets or the zone under the outlets. ...
  • Page 84 The grounds drawer contains hot water, so empty it carefully. Empty the grounds drawer in a sink (1) and clean it with soft soap. Rinse and dry the grounds drawer (2). Replace the grounds drawer inside the machine(3). Fig. 7-14 84/ 132 Enigma User Manual © Eversys S.A.

  • Page 85: Coffee / Milk Outlet V2 (Metal)

    Care 7 7.3.2 Coffee / milk outlet V2 (metal) To clean the coffee / milk outlet proceed as follows. Switch off the machine at the main switch (see “5.9 Switch off” on page 63). Gently pull down (1) to remove the coffee outlet. Clean with soft soap under clean water (3).

  • Page 86: Bean Hoppers (And Decaffeinated Powder Chute)

    Clean the bean hoppers (4) with soft soap, rinse with water and dry with a soft cloth. Make sure that the bean hoppers are perfectly dry before refilling with coffee beans. Reassemble in the reverse order and lock the bean hoppers. Close Open Fig. 7-16 86/ 132 Enigma User Manual © Eversys S.A.

  • Page 87: Housing

    Care 7 7.3.4 Housing Switch off the machine at the main switch (see “5.9 Switch off” on page 63). Clean the housing with a damp cloth. 7.3.5 Display (touch screen) cleaning Press on the top middle of the touch screen (1). Press on the Clean the screen button (2).

  • Page 88: Drip Tray

    Remove the drip tray grid (1). Wash the grid and inside of the drip tray (2) with soft soap and rinse. When replacing the grid, make sure that it lays nice and flat. Fig. 7-18 88/ 132 Enigma User Manual © Eversys S.A.
  • Page 89 Make sure to previously switch off the machine. There is a risk of minor injury with moving parts. If necessary, clean the dispenser and remove the blocked or broken cleaning balls. Refill with Eversys cleaning balls (2). Make sure that there are no broken Eversys cleaning balls (3). Replace the lid (1). Fig. 7-19 5700109748...

  • Page 90: How To Clean The Steam Nozzle

    Wash the nozzle with soft soap and clean water using a soft brush (3). Tighten the nozzle (4). Check that there is no gap between the seal and the nozzle (steam wand V1) (5). Fig. 7-20 90/ 132 Enigma User Manual © Eversys S.A.

  • Page 91: Troubleshooting 8

    It is imperative to read and understand this manual before carrying out any troubleshooting on the Enigma. In case of unclear information, please contact your local service organisation. Error message example All Eversys coffee machines are equipped with an internal troubleshooting and error message system. The following screen shows an example.

  • Page 92: Error Messages

    - Switch the machine OFF, wait 10 sec. and turn it “5.2” on page 54 back ON. - If doesn’t work, contact service organisation. E-105 Steam boiler connector Contact service organisation. missing 92/ 132 Enigma User Manual © Eversys S.A.
  • Page 93 Troubleshooting 8 Info message Explanation / Corrective action Refer to E-197 Please set machine type Contact service organisation. E-198 Please start software update Contact service organisation. E-199 Communication Error Steam See E-099 on page 92. S-000 Initialise, please wait... Wait until the initialisation has finished S-001 Coffee boiler is heating...
  • Page 94 “7.3.1” on page 80 2) Fill the empty cleaning tank 2) Fill the empty cleaning tank with 25ml with 25 ml Everclean (press Everclean (press pump once) pump once) 3) Press "Continue". 3) Press "Continue". 94/ 132 Enigma User Manual © Eversys S.A.
  • Page 95 Troubleshooting 8 Info message Explanation / Corrective action Refer to S-027 Interface not detected. All This message only occurs if you use an external “9.2” on page 102 coffee products are locked. interface (CSI or CCI). Please check the interface connection and setting.
  • Page 96 => Please check the brewing unit. W-013 Service necessary. Please The machine has reached the predefined number contact your service of products or the service date interval has technician. elapsed. Please call your service technician. 96/ 132 Enigma User Manual © Eversys S.A.
  • Page 97 Troubleshooting 8 Info message Explanation / Corrective action Refer to W-014 Please change the water filter. Predefined water amount has been reached. The water filter has to be changed after its life time cycle. Otherwise the boilers will be damaged due to the limescale.
  • Page 98 "Continue". If the warning doesn't disappear after the rinse, login with manager password: => Consult the rinse history for more information => Please call your service technician. 98/ 132 Enigma User Manual © Eversys S.A.
  • Page 99 Troubleshooting 8 Info message Explanation / Corrective action Refer to W-077 The flow rate during rinse is The flow rate during rinse on the left side is “11.3.1” on page 124 too high. higher than 15 ticks/s. Consult the rinse history for Please call your service technician.

  • Page 100: Faqs

    The cup heater is not intended to keep cups warm in a cold air flow (e.g. near an open window or door). See chapter “5.5 Cups heating surface” on page 56  Contact your service engineer to verify the heating panel settings. 100/ 132 Enigma User Manual © Eversys S.A.

  • Page 101: Options 9

    Options 9 Chapter Overview This chapter describes Enigma options. Option list E’4s x- E’4m x- Enigma model E’2ct E’2s E’2m E’4s E’4m E’6s E’6m E’6m wide wide ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ E’fridge 9.2 on p.102 ✔...

  • Page 102: E'fridge

    Carefully replace the milk tank in the E’fridge, ensure to insert the milk tube (2) inside the milk tank and that it correctly lays on the bottom of the milk tank. Close the E’fridge door. max. 3°C Fig. 9-1 102/ 132 Enigma User Manual | © Eversys S.A.

  • Page 103: Optional Countertop Cut-Out Dimensions

    158 mm (6.2 in) (1.8 in) (1.8 in) Ecoparc de Daval A2 ・ 3960 Sierre ・ Switzerland ・ +41 27 588 00 17 ・ techsupport@eversys.com ・ www.eversys.com Fig. 9-2 Use either the green or the option pink holes for the milk tubes.

  • Page 104: E'cup Heater

    Be careful as the cups, the heating panel and the heating drawers may be hot (90°C). E’cup heater will be available starting November 2021. Fig. 9-3 Refer to the E’cup heater User Manual or the quick start guide provided with the machine for more information. 104/ 132 Enigma User Manual | © Eversys S.A.

  • Page 105: E'choco

    Options 9 E’choco The E’choco is a powder dispensing system. It allows to dispense powder products such as chocolate powder mixed with water from the coffee boiler. The E’choco is intended for use on Enigma and Shotmaster machines only. Fig. 9-4 5700109748 V01-09/2021 105/ 132...

  • Page 106: Technical Specifications (Datasheet)

    490 mm (19 3 in) 218 mm (8.6 in) 218 mm (8 6 in) 498 mm (19.6 in) (1 module) 778 mm (30.6 in) (2 modules) 1058 mm (41.6 in) (3 modules) 106/ 132 Enigma User Manual | © Eversys S.A.

  • Page 107: Fill With Powder

    Options 9 9.4.2 Fill with powder Never try to reach into the mixers. This may cause injury by pinching (3). Only use powder suitable for automatic machine. Ensure that no foreign object gets into the mixers. This may block or damage them. Remove the covers (1).

  • Page 108: E'choco Daily Care (Automatic System Cleaning)

    Fig. 9-8 Assemble the mixer cover and base (9) and correctly position it inside the E’choco (10). Replace the powder chutres(11), lock the handle (12) and plug the tube (13). Fig. 9-9 108/ 132 Enigma User Manual | © Eversys S.A.
  • Page 109 Options 9 Close the door (14). Press Continue on the software to finish the cleaning process (15) Fig. 9-10 5700109748 V01-09/2021 109/ 132...

  • Page 110: E'choco Weekly Care

    Clean all parts under tap water with soft soap (5). Dry the parts and replace them inside the E’choco unit. Clean the choco outlet according to chapter “7.3.2 Coffee / milk outlet V2 (metal)” on page Fig. 9-11 110/ 132 Enigma User Manual | © Eversys S.A.

  • Page 111: Undercounter Ground Coffee Disposal

    Options 9 Undercounter ground coffee disposal The undercounter ground coffee disposal allows a higher amount of coffee grounds in the bin. Your service engineer will configure settings according to your needs during initial commissioning. Fig. 9-12 (1) Black grounds bin drawer; for normal use (with a hole). (2) Red cleaning drawer;...

  • Page 112: Without Steam Wand

    No steam wand or hot water outlet is installed (1). Everfoam, manual steam and auto steam functions described in this manual are not available if there is no steam wand. Fig. 9-13 112/ 132 Enigma User Manual | © Eversys S.A.

  • Page 113: Cold Milk Foam

    Options 9 Cold milk foam This option enables cold foam. Your service engineer will configure the settings according to your needs during initial commissioning or after an update. Option selection 2 types of milk This option enables the possibility to dispense products with two different types of milk. E’fridge beside is available with a dual milk configuration.
  • Page 114 High hot water outlet The high hot water outlet allows you to use cups that are up to 215 mm high. The standard height is 160 mm. 215 mm 160 mm Figure 9-15 114/ 132 Enigma User Manual | © Eversys S.A.

  • Page 115: Decaffeinated Powder Chute

    Options 9 9.10 Decaffeinated powder chute This options allows to use ground coffee in the decaffeinated powder chute. Only add grounded coffee in the decaffeinated powder chute! Depending on settings, the Decaf. button may not be displayed in the products area. Refer to chapter “11.4.3 Display”...

  • Page 116: Bean Hopper Lock

    The 1.5-Step is a milk arm that allows to dispense perfect foam at the same time of an espresso and lets the Barista concentrate on latte art. Clean the 1.5-Step milk arm (1) with a clean cloth daily or as required. Fig. 9-18 116/ 132 Enigma User Manual | © Eversys S.A.
  • Page 117 Options 9 9.13 Single coffee outlet The single outlet enhances customer experience for self-Service machines and it is easy to swap between the single outlet back to the double outlet at any time. (1) Single coffee outlet (2) Single milk outlet (3) Single water outlet (4) Chocolate outlet (choco / powder option) Fig.

  • Page 118: Cup Centring

    A guide is clipped to the drip tray, to help centre cups under the coffee outlet. Fig. 9-20 9.15 Colours Enigma available colours are: (1) Earth (is the colour illustrated in this manual) (2) Tempest Fig. 9-21 118/ 132 Enigma User Manual | © Eversys S.A.

  • Page 119: Warranty And Generalities

    (whichever comes first) from the date of installation. Eversys will repair or replace at its discretion part or all of the product not conforming to this warranty. Eversys’ responsibility under this warranty is limited to the repair or replacement of defective parts and not to wear and tear parts and maintenance products.

  • Page 120: Warranty Limitation

    Damage due to improper storage; Use contrary to the instructions given in this manual or according to information other than the manufacturer’s original tips. Each Enigma is tested by Eversys S.A. before shipping. 118/ 132 Enigma User Manual...

  • Page 121: Glossary

    Warranty and Generalities 10 10.3 Glossary The following terms and acronyms are used in this manual. 10.3.1 Acronyms m (m-pro) Coffee, tea, milk, steam s (s-pro) Coffee, tea, steam Coffee, tea x-wide Self service / wide machines Super Traditional Electronic Milk Texturing system with heating/steaming module e’Foam, with Micro Air Dosing system (everfoam) 10.3.2 «Persons»...

  • Page 122: Injury

    10 Warranty and Generalities 10.3.3 Injury Minor Injury A reversible injury that does not require medical treatment. Moderate Injury A reversible injury that does require medical treatment. 120/ 132 Enigma User Manual © Eversys S.A.

  • Page 123: Products

    This is the Enigma coffee machine manufactured by Eversys S.A. Everfoam (e’Foam) The Eversys' improved Foam system provides a 2-step Barista solution. This generation of e'Foam allows you to texture the milk by product type. This is done through the Micro Air Dosing (MAD) system controlled electronically.

  • Page 124: Typographical Conventions

    • Procedure results use this symbol: • Software buttons: text in bold italic style is used (e.g. OK, Save, Rinse). • List of numbers: text linked to an illustration (1, 2, 3). 122/ 132 Enigma User Manual © Eversys S.A.

  • Page 125: Equipment List

    Equipment list Description Quantity Enigma machine Eversys cleaning balls container (62 pcs) Water inlet hose (G3/8" female x 2 m) Hose clamp 16-27 mm Drain hose (Ø22 x Ø16 x 2 m) Ø 22 x Ø 16 x 2 m (Ø...

  • Page 126: Spare Parts Ordering

    ✔ ✔ ✔ “6.3.1” on page 68 Machine Counter ✔ ✔ History - Product history ✔ ✔ - Error history ✔ - Cleaning history - Rinse history ✔ ✔ - Service history 124/ 132 Enigma User Manual © Eversys S.A.

  • Page 127: Product & Keys (E.g. Cappuccino)

    Appendix 11 11.3.2 Product & Keys (e.g. Cappuccino) Parameter Default Operator Manager Tech See chapter software page 1/2 ✔ Contact service ✔ Contact service ✔ ✔ Product test “6” on page 69 ✔ ✔ Learn quantity “3” on page 69 Product type Cappuccino ✔...

  • Page 128: Display

    ✔ Show grinder adjust button Contact service Show rinse key ✔ Contact service ✔ Show stop key Contact service ✔ Show product prices Contact service Show product Key symboles ✔ Contact service 126/ 132 Enigma User Manual © Eversys S.A.

  • Page 129: Beans & Grinder

    Appendix 11 11.3.4 Beans & Grinder Operator Parameter Default (password Manager Tech See chapter protected) ✔ ✔ ✔ Grind hopper rear “6.6” on page 72 ✔ ✔ ✔ finer (-) [1/100 mm] “6.6” on page 72 ✔ ✔ ✔ Coarser (+) [1/100 mm] “6.6”...

  • Page 130: Clean / Standby

    ✔ “6.8” on page 73 ✔ ✔ - Change password “6.8” on page 73 11.3.7 Other settings and parameters For all other settings and parameters not listed, please contact your service organisation. 128/ 132 Enigma User Manual © Eversys S.A.
  • Page 131 Index Everfoam ............ 121 Eversys cleaning balls .......22, 121 Eversys cleaning ballsTM ......... 11 Bean hoppers ........19, 20, 22 Bean hoppers unlocked ........ 100 Blocked or broken cleaning balls ....89, 96 Burning danger ..........15 Front view ........... 19 Coffee outlet ..........
  • Page 132 Press and hold ..........45 Press top ............45 Product test ..........69 Protective earthing ........15 Rating plate..........39 Refill Eversys cleaning balls ......89 Rinse ............55 Risk of burns ..........11 Risk of electrocution ........11 Safety Importance of the instructions ....10 Non-compliance with rules ......
  • Page 133 Notes ..............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................5700109748 V01-09/2021 131/132...
  • Page 134 Sierre 777 Lai Chi Kok Road New York Business Centre, Kelvin Way Switzerland Cheung Sha Wan United States of America Crawley +41 27 305 21 21 Hong Kong 1-888-511-0750 United Kingdom +44 20 3960 0503 © Eversys S.A. 5700109748 v01-09/2021...

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