Administration Overview - Nortel Viewer User Manual

Administration

Administration overview

The Administration page contains functions that enable you to maintain
security and monitor levels of usage in the system.
The administration functions are accessed via queries in the query panel.
You will find queries to run administration tasks for the following areas:
Locations — The locations available are listed, and you may add new
locations and edit existing ones. See "Locations" on page 60.
Roles — Existing roles are listed, showing the applications and queries
available and the users allocated to that role. Allows configuration of
certain settings. See "Roles" on page 61.
Systems — Information about systems is displayed, and you may add
new systems and edit existing ones. See "Systems details" on page 64.
Locations
A company may have call centres in different buildings and even on
different floors within those buildings. These can all be separated with a
different location name, enabling you to direct your search queries more
specifically.
Locations can have their own set of queries which are displayed in the tree
view in the queries panel, under a separate node for each location. To add a
new location:
1 In the Administration tab, click the LocationsInfo query under the
Locations node.
2 Click Add at the bottom of your screen.
3 Enter a name and description for the new location.
4 Click OK to save or Cancel to exit without saving.
60
Standard 2.0
Nortel Viewer