Calls Recorded On Separate Channels - Nortel Viewer User Manual

Replaying calls

Calls recorded on separate channels

If your system records calls over the Internet, using voice over IP (VoIP)
technology, the call may be recorded on two separate channels, for the caller
and the recipients' voices. You will see each speaker represented in a
different color on the call viewer. This enables you to view the interaction of
the voices, highlighting areas of concern, for example, both callers speaking
at once.
Where the voices are displayed separately like this, the following additional
features are available in the call viewer:
A vertical slider appears on the left of the energy envelope. Use this
slider to change the way the waveforms for the caller or recipient's voices
are displayed. Move the slider up and you will see one speaker's voice
pattern moves behind the other. Move it down and this will be reversed.
Position it centrally and you will see both voice patterns superimposed
on each other. You can use this button at any time, including during
replay of the call.
Tabs below the energy envelope also appear when a VoIP call is being
replayed. These tabs control the appearance of the call as for the vertical
slider, above, but without any gradual adjustment. Click one of the tabs
and the waveform for that speaker will be brought to the forefront, and
the vertical slider will move to the position it was last set to. Click the
other tab and that speaker's voice will come to the front. When viewing a
screen capture, the tabs enable you to switch between the screen activity
and the audio.
26
Standard 2.0
Nortel Viewer