Nortel Viewer User Manual page 42

Queries
Field name
Spare 1 to 7
Original INum
Length
Source Type
UID
End Date
42
Definition
These are User Defined Fields (UDF) that
can be used to tag the call with data from
other sources, such as a ticket number
from a CRM application. You could also
use a Custom Adaptor to relate fields to a
data index or to track any additional data
that an agent might enter during a call.
For example, you could cross reference
the position id of the agent's phone with
the DN of the telephone.
This field may be used when trying to
"call stitch" with a previously recorded
segment .
This is the number of seconds from the
duration times 8k.
Shows the type of recorder platform call
is coming from IP or TDM. This field is
only relevant if there are multiple
recorders.
INum repeated
Item modified date
Standard 2.0
Frequently
used for
queries
Limited
No
No
No
No
No
Nortel Viewer