http://www.nortel.com/help/contact/global/index.html
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
http://www.nortel.com/help/contact/erc/
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Copyright © 2007 Nortel Networks
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Nortel VPN Gateway
Troubleshooting Guide
NN46120-700 01.01 Standard
12 October 2007