Recovering Using Boot.img - Nortel 3050 Troubleshooting Manual

20 Feature-specific troubleshooting tasks
For troubleshooting the TunnelGuard Applet issues, follow these steps:
Step
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Recovering using boot.img

When you log in as the boot user and perform a reinstallation of the
software, the VPN Gateway is reset to its factory default configuration.
All configuration data and current software is wiped out, including old
software image versions or upgrade packages that may be stored in the
flash memory card or on the hard disk. Also note that a reinstall must be
performed on each VPN Gateway through a console connection.
A reinstall wipes out all configuration data (including network settings).
Therefore you should first save all configuration data to a file on a
TFTP/FTP/SCP/SFTP server. Using the ptcfg command, installed keys
and certificates are included in the configuration data, and can later be
restored by using the gtcfg command.
To reinstall a VPN Gateway, you need the following:
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Copyright © 2007 Nortel Networks
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ATTENTION
The default profile path for logged in users is C:\Documents and
Settings\<user>.
Action
Enable debug logging on NVG/NVR.
The debugging information is used to track the errors in the
TunnelGuard SRS rules.
To debug the information from the TunnelGuard applet, enter the
following command cfg/ vpn #/aaa/ tg/ loglevel debug.
Enter apply.
Open Java console from IE Tools->Sun Java Console.
Copy all the logs in a text file.
Attach these logs to the CR.
Access to the VPN Gateway through a console connection.
An install image, loaded on a FTP/SCP/SFTP server on your network.
The IP address of the FTP/SCP/SFTP server.
Nortel VPN Gateway
Troubleshooting Guide
NN46120-700 01.01 Standard
12 October 2007
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