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• When placing originals on the scanner glass, align the corner of the original with the corner indicated
by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner.
• Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area
may extend to include the dust or stains.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
• Select the appropriate original size in the copy settings.
You can use the preview option in your printer software to check your margins before you print.
Parent topic:
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - PCL Driver - Windows
Selecting Print Settings - PostScript Printer Software - Windows
Loading Paper in the Paper Cassettes and Rear Paper Tray
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, cancel any paused print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• If you are using the PostScript printer software, EPS files created in binary format may not print
correctly. Try creating the file in ASCII format instead.
• If you are using the Windows PostScript printer software, the product cannot print binary data if it is
connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol
setting on the Device Settings tab in the printer properties.
• If you are using the Windows PostScript printer software, select the appropriate substitution fonts on
the Device Settings tab in the printer properties.
Solving Page Layout and Content Problems
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