Redundancy Failed Mismatch Hardware - HP StorageWorks MSA500 G2 User Manual

96 HP StorageWorks MSA500 G2 Storage System User Guide

44 Redundancy Failed Mismatch Hardware

Type: Error
Description: Both controllers must contain the same hardware for them to
successfully enter redundant mode. The current controllers do not contain the
same hardware, possibly because one has an attached fibre daughter card and the
other does not or because one of the controllers is from a previous generation of
the storage system.
Action:
If the storage system is currently involved in host I/O:
1. Remove the standby controller.
2. Add or replace the fibre daughter card, as needed.
3. Wait 10 seconds.
4. Reinstall the controller, and be sure that it seats fully in the chassis.
If this action does not solve the problem, wait until downtime is available and do
the following:
1. Power down the storage system (on page 28).
2. Remove both controllers.
3. Add or remove fibre daughter cards, as needed, on both controllers.
4. Reinstall both controllers, and be sure that they seat fully in the chassis.
If this action does not solve the problem, contact HP support.

45 Redundancy Failed Mismatch Hardware

Type: Error
Description: Controller Firmware Auto Cloning has failed. Both controllers
must be running the same version of firmware for redundant mode.
Action: Manually update the firmware on the older controller.