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Summary of Contents for CAMBRIONIX ThunderSync3-C10
- Page 1 ThunderSync3-C10 User Manual © 2023-02 Cambrionix Ltd. All rights reserved.
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Page 2: Table Of Contents
1. Table of Contents 1. Table of Contents 2. Your ThunderSync3-C10 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1. - Page 3 5.5.4 Updating Software 5.5.5 Removing Software 5.5.6 Command Line Instructions (CLI) 5.6. Cleaning your ThunderSync3-C10 6. Product Specifications 6.1. Input Power Requirements 6.2. Output Power 6.3. Rail value limits 6.4. Physical specifications 6.5. Consumables and Placing Orders 6.6. Hub Architecture 6.7.
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Page 4: Your Thundersync3-C10 At A Glance
The ThunderSync3-C10 can charge attached USB devices without using a local computer. The ThunderSync3-C10 allows any USB compliant device to be charged at its optimum rate (up to 3A). The firmware can be updated to ensure the ThunderSync3-C10 can manage the latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host computer. -
Page 5: Safety
To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the ThunderSync3-C10. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). -
Page 6: Safety Alert Symbol
Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product. -
Page 7: Power Supply
Do not bend or pull the power cord with excessive force. Do not use a power supply that exceeds the power supply specifications within this manual 3.6. Storage and Installation This section describes safety precautions you must follow when installing and storing your ThunderSync3-C10. ThunderSync3-C10 Page 6 of 41... - Page 8 Do not place the power cord near heat sources. Connect the plug only to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.
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Page 9: Getting Started
This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The ThunderSync3-C10 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. -
Page 10: Connecting To The Mains
3A whilst transferring data. 4.5. Charging Your ThunderSync3-C10 will allow your device to charge at the maximum rate possible up to 3A. The way that charging takes place is the ThunderSync3-C10 will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down. -
Page 11: Cables
When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase order numbers, can help identify your specific product and speed up the process. ThunderSync3-C10 Page 10 of 41... -
Page 12: Using Your Thundersync3-C10
Cambrionix Software. 5.0.1 LED States Your ThunderSync3-C10 has inbuilt LEDs used to show the state of the ports, devices and the power state. These LEDs can be configured to support your use case; this can be controlled either by using the API ... -
Page 13: Using Without Connecting To A Host
5.2.2 Authorising Thunderbolt™ hubs on Linux® With Linux® systems, it is necessary to authorise/enrol the ThunderSync3-C10 before it connects. To do this, you will need to use "boltctl," which is used to control the Thunderbolt™ device manager. -
Page 14: Charging
Any devices connected to the hub will now appear as if they were connected to the host computer’s USB port. The hub is fully compliant with SuperSpeed USB3.2 and can provide up to 5Gbps data ThunderSync3-C10 Page 13 of 41... -
Page 15: Communication Interface And Protocol
5.2.5 Communication Interface and Protocol The ThunderSync3-C10 appears as a virtual COM port (VCP). On Microsoft Windows™, the system will appear as a COM port, the COM port number can be found in device manager. On macOS®, a device file is created in the / directory. -
Page 16: Scalability
Thunderbolt™ port of the previous hub to one of the Thunderbolt™ ports of the next device in the daisy-chain. Using this approach, a maximum of six hubs can be linked together, allowing 60 devices to be synced from a single host computer. ThunderSync3-C10 Page 15 of 41... -
Page 17: Managing Ports & Your Thundersync3-C10
5.4. Managing Ports & Your ThunderSync3-C10 Each port on your ThunderSync3-C10 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the ThunderSync3-C10 more information can be found in the LiveViewer section under NVRAM ... - Page 18 Once selected press the update button at the top and the update will commence. CAUTION Your ThunderSync3-C10 may not function correctly Do not downgrade firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process.
- Page 19 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements ThunderSync3-C10 Page 18 of 41...
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Page 20: Software
5.5.1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems. -
Page 21: Liveviewer
Within your hub, there are some specific controllable settings called "non-volatile RAM settings", which are referred to as NVRAM settings. These are a variety of different settings for your ThunderSync3-C10. You can navigate to the NVRAM settings by opening LiveViewer and selecting the hub you want to connect to. -
Page 22: Cambrionix Api
5.5.3 Cambrionix API The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api... -
Page 23: Updating Software
By using LiveViewer you will be able to automatically download and install the most up to date software (LiveViewer and the Cambrionix API) By going into the settings section on the left-hand side of LiveViewer, you can navigate to the general tab, and under this can see the options for keeping both LiveViewer and the API ... -
Page 24: Removing Software
5.5.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this. Windows™ To remove the software from a Windows™ system, you can do so by going into "Add or remove programs" ... -
Page 25: Command Line Instructions (Cli)
Two example commands can be seen below, you can use these commands to check hub information and health. Command Action system Show hardware and firmware information health Show voltages, temperatures, errors and boot flag ThunderSync3-C10 Page 24 of 41... -
Page 26: Cleaning Your Thundersync3-C10
5.6. Cleaning your ThunderSync3-C10 Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage. -
Page 27: Product Specifications
6. Product Specifications The ThunderSync3-C10 is manufactured in the UK 6.1. Input Power Requirements Input Voltage (V) Input Current (A) Input Connector 4 pin Mini-Din 6.2. Output Power Output Voltage (V) Output Voltage Tolerance (%) +/-5 Output Current, Max per Port (A) -
Page 28: Consumables And Placing Orders
USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your ThunderSync3-C10 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub. - Page 29 ThunderSync3-C10 Page 28 of 41...
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Page 30: Hub Architecture
6.6. Hub Architecture Below is a diagram of the internal architecture for the ThunderSync3-C10. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on... - Page 31 The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips ThunderSync3-C10 Page 30 of 41...
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Page 32: Power Supply
Input Connector Output Voltage, Max (V) Output Current, Max (A) Output Power, Max (W) Output Connector 4-Pin Mini DIN Dimensions WxDxH (mm) 210 x 85 x 46 Function *-V is connected to AC input ground. ThunderSync3-C10 Page 31 of 41... -
Page 33: Troubleshooting
7. Troubleshooting If you experience any issues with your ThunderSync3-C10; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support. -
Page 34: Device Connection
0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the ThunderSync3-C10. We have only observed this behaviour in a very few amount of devices, disabling CDP this has resolved all issues and the connections are stable. -
Page 35: Hub Connection Issues
Hub not connecting to host If you see that the ThunderSync3-C10 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you... -
Page 36: Using With A Headless System
API recorder service. If you are finding this and you are not using it then we would recommend to uninstall it from your system entirely. Information on how to uninstall programs can be found in the Removing Software section. ThunderSync3-C10 Page 35 of 41... -
Page 37: Disposal
August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". ThunderSync3-C10 Page 36 of 41... -
Page 38: Returns And Damaged Products
9.2. What happens after I have requested a Return? If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process. -
Page 39: Terms And Conditions
10. Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf ThunderSync3-C10 Page 38 of 41... - Page 40 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
- Page 41 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
- Page 42 MOD IT STACK 29/735,475 D936,000 MOD IT DS LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 ThunderSync3-C10 Page 41 of 41...
- Page 43 The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2023-02 Cambrionix Ltd. All rights reserved.
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