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CAMBRIONIX ThunderSync 3-16 User Manual

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ThunderSync3-16
User Manual
© 2025-01 Cambrionix Ltd. All rights reserved.
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Summary of Contents for CAMBRIONIX ThunderSync 3-16

  • Page 1 ThunderSync3-16 User Manual © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    4.3. Consumables and Placing Orders 4.4. Connecting to the mains 4.5. Connecting desktop feet to the ThunderSync3-16 4.6. Connecting to a Host 4.7. Connecting devices to your ThunderSync3-16 4.8. Charging 4.9. Registration 4.10. Help and Support © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 3 5.3.4 Firmware 6. Software 6.0.1 Installing Software 6.0.2 Cambrionix Connect 6.0.3 Internal hub settings 6.0.4 Cambrionix Hub API 6.0.5 Updating Software 6.0.6 Removing Software 6.0.7 Command Line Instructions (CLI) 7. Product Specifications 7.1. Features © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 4 9.1. What if my order arrives with an issue? 9.2. What happens after I have requested a Return? 10. Compliance and Standards 10.1. EU RoHS Compliance 10.2. Bis Certification 10.3. Waste Electrical and Electronic Equipment (WEEE) © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 5: Introduction

    When a local (host) computer is attached, the host can control the operation of each port using software provided by Cambrionix. Device charging and synchronisation can be monitored through Cambrionix’s Connect Application, the Application Programming Interface (API) or Command Line Interface (CLI). Cambrionix’s monitoring and control software can be downloaded from https://www.cambrionix.com/software The ThunderSync3-16 includes a Thunderbolt™...

  • Page 6: Safety

    Indicates a potentially hazardous situation that, if not avoided, may result in moderate or minor (reversible) injury. CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in damage to the product and its functions, or to property in its proximity. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 7: Safety Alert Symbol

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 8: Power Supply

    Damage to your product may occur Do not bend or compress any part of the product. 3.5. Power supply This section describes the safety precautions you must follow when using the external power supply. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 9: Storage And Installation

    This section describes safety precautions you must follow when installing and storing your ThunderSync3-16. CAUTION An electric shock or personal injury may occur Do not place the power cord near heat sources. Connect the plug only to an earthed socket. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 10 CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.

  • Page 11: Cleaning Your Thundersync3-16

    This works by having a surface where microbes cannot grow which in turn reduces the spread of the microbes, this will help minimise contact points and reduce the risk of passing on infections/ diseases throughout your work environment. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 12: Getting Started

    Feet for desktop use Rack mounting ears 4.3. Consumables and Placing Orders If you require any spare parts, such as cables, these can be ordered by quoting the product part number listed in the Product Specifications. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 13: Connecting To The Mains

    Thunderbolt™ add-in card and it is recommended that you check the requirements of the particular add in card for your host. Some basic requirements for the add in card are; Thunderbolt Header on the Motherboard Available PCIe slot © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 14: Connecting Devices To Your Thundersync3-16

    Space for the card to sit inside the casing, including a gap for the port to be accessed from Cambrionix recommend using the Thunderbolt™ cable that is provided with our ThunderSync3- 16. If you are looking at purchasing your own cable, to achieve 40 Gbps a suitable cable would be either: up to 0.8m passive...

  • Page 15: Charging

    Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase  order numbers, can help identify your specific product and speed up the process. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 16: Using Your Cambrionix Hub

    This section provides guidance on using your hub effectively, either in charge-only or sync-and- charge applications. You will also find detailed information on managing your hub, adjusting port modes, connecting multiple hubs to a single host, and utilising Cambrionix Software for enhanced functionality.

  • Page 17: Using Without Connecting To A Host

    If you wish to connect to a hub remotely (not on the physical host it is connected to) it will still need to be connected to a host and have access to the Cambrionix Hub API which can then be connected to if the relevant steps have been taken, more information on remote access can be seen in the Cambrionix Hub API ...

  • Page 18: Authorising Thunderbolt™ Hubs On Linux

    1.5A. If the connected device does not comply with BC1.2, the charge current will be limited to Standard Downstream Port (SDP) which is 0.9A in compliance with USB specifications. Information on the different charging levels can be found in the Port Specifications section. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 19: Data Transfer

    If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix Hub API and software is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™...
  • Page 20 The default communications settings are as below, ANSI terminal emulation should be selected. Communication setting Value Number of bits per second (baud) 115200 Number of data bits Parity None Number of stop bits Flow control None Table 5-2 © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 21: Managing Ports & Your Thundersync3-16

    5.3.2 Switching port modes You can switch between port modes by using Cambrionix Connect, the CLI or by connecting to the hub via the API. If you switch a port off then this will stop any connection taking place to the USB ...

  • Page 22: Firmware

    Table 5-4 5.3.4 Firmware The firmware can be kept up to date using our Cambrionix Connect software. As part of delivering an easy user experience, our Cambrionix Connect application is now a set-and-forget solution. The Cambrionix Connect application will discover your USB hub’s firmware and present an update for you.
  • Page 23 An alternative would be to download the firmware file and manually add this to the Hub API there is more information in the Cambrionix Hub API  user manual which can be downloaded from the following link cambrionix.com/cambrionix-api. CAUTION...
  • Page 24 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 25: Software

    Cambrionix Hub API Command Line Instructions Cambrionix connect will use the Cambrionix Hub API to interact with the hub through a user- friendly application. The API can be used to provide other protocols that send translated string commands. The Hub uses string commands to communicate with the host system. These can be sent via the virtual serial port directly.

  • Page 26: Cambrionix Connect

    Cambrionix Connect allows you to switch the ports on and off and set the port mode. Cambrionix Connect’s home page shows the hubs available, by selecting a hub you can obtain the following information about all the ports: •...
  • Page 27 Attach increased if the device (iPhone etc.) is connected to a Threshold Cambrionix port with a cable which includes an LED or other (mA) electronics. It may also need to be increased if you are using a device (iPhone etc.) with a 3rd party sled/holder/case (such as...

  • Page 28: Cambrionix Hub Api

    6.0.4 Cambrionix Hub API The Cambrionix Hub API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from https://www.cambrionix.com/cambrionix-api...

  • Page 29: Updating Software

    (Cambrionix Connect and the Cambrionix Hub API) By going into the settings section on the left-hand side of Cambrionix Connect, you can navigate to the general tab, and under this can see the options for keeping both Cambrionix Connect and the API  up to date.

  • Page 30: Removing Software

    6.0.6 Removing Software If you wish to uninstall the software (Cambrionix Connect, Cambrionix Hub API and the Cambrionix Recorder Service) from your host system, the following steps can do this. Windows™ To remove the software from a Windows™ system, you can do so by going into "Add or remove programs" ...

  • Page 31: Command Line Instructions (Cli)

    Two example commands can be seen below, you can use these commands to check hub information and health. Command Action system Show hardware and firmware information health Show voltages, temperatures, errors and boot flag Table 6-3 © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 32: Product Specifications

    Downstream Connector Type Type-A Ports Number of USB2 Type-C Downstream Electrostatic Discharge, air (kV) Ports Number of USB2 Type-C Expansion Electrostatic Discharge, Vesd (kV) Ports Number of USB2 Type-C Upstream Enclosure Material Steel Ports © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 33 Operating Altitude Max (m) 2000 Max Airflow Temperature (°C) Drop to 50% Speed Temperature (°C) Table 7-4 Drop to Minimum Fan Speed Temperature (°C) Stop Temperature (°C) Minimum Fan Speed (%) Fan Diameter (mm) © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 34 There is a fuse on the rear of the ThunderSync3-16 that can be accsessed and serviced by users, the information on the fuse type can be found above and you will be able to access the fuse by below. Figure 7.1 © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 35: Power Specifications

    USB SuperSpeed Data Rate (Gbps) Vbus Source Power (W) Vbus Current Measurement Accuracy (%FSR) Vbus Voltage Measurement Accuracy (%FSR) Vbus Current Measurement Range (A) Vbus Voltage Measurement Range (V) Vbus Current Measurement Rate (Hz) © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 36 One thing you can do to prolong the lifetime of the ports on your ThunderSync3-16 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 37: Drawings

    The following label can be found on the ThunderSync3-16. This is where you can find the information such as the part number and Logos for Compliance and Standards applicable to the TS3-16 . For more information please see the Compliance and Standards section. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 38: Hub Architecture

    The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips Table 7-16 © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 39 Figure 7.5 © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 40: Troubleshooting

    To get logs of the behaviour use the following steps to get a zip file of the logs. Open Cambrionix Connect (if this is not already downloaded, then go onto our website and download both the API and Cambrionix Connect) https://www.cambrionix.com/software...

  • Page 41: Hardware Failure

    Note the time and date that the issue occurs. Then, go back to the API page in Cambrionix Connect and press the zip logs. Once you have the logs un-tick the “select all” box and save your settings. Send the logs to us for us to take a look at.

  • Page 42: Device Connection

    This behaviour can cause a USB hub to interpret the cable as a device with a low power draw, resulting in the hub's LEDs turning on. Additionally, in the case of a Cambrionix Connect system, this may lead to the appearance of an "unknown device" in the interface.
  • Page 43 1 Android attached Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.

  • Page 44: Hub Connection Issues

    OS, but sometimes may require an update directly from the USB host controllers manufacturer, which will be found on their website. © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 45: Using With A Headless System

    If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix Hub API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.

  • Page 46: Returns And Damaged Products

    9.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.
  • Page 47 Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise. When contacting us about returning a product please provide the following information. - Collection Address - Weights and Dimensions WxDxH (m) of shipment - Preferred collection date and time.

  • Page 48: Compliance And Standards

    Below, you will find information relating to these certifications: FCC Declaration of Conformity Declaration of RoHS Compliance CE Declaration of Conformity Bis Certification UL Certification Waste Electrical and Electronic Equipment (WEEE) © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 49: Eu Rohs Compliance

    (piezoelectronic devices) or in a glass or ceramic matrix compound. You can access and download the complete EU RoHS Declaration of Conformity by following the provided link: https://downloads.cambrionix.com/documentation/en/TS3-16-EU-RoHS-DOC.pdf © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 50: Bis Certification

    Indian Standards (IS). IS 13252 License Number R-41254541 Model ThunderSync3-16/TS3-16 IS NO IS 13252(PART 1):2010/ IEC 60950-1 : 2005 Brand Cambrionix Ltd. R-41254541 © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 51: Waste Electrical And Electronic Equipment (Weee)

    Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 52 This manual may make reference to trademarks, registered trademarks, and other protected names and or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 53 As such, requests for access to the source code or other protected information will be respectfully declined. We appreciate your understanding and cooperation. © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 54 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... © 2025-01 Cambrionix Ltd. All rights reserved.

  • Page 55: Terms And Conditions

    Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf © 2025-01 Cambrionix Ltd. All rights reserved.
  • Page 56 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755520 https://www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2025-01 Cambrionix Ltd. All rights reserved.

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