CAMBRIONIX ThunderSync3-16 User Manual
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CAMBRIONIX ThunderSync3-16 User Manual

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ThunderSync3-16
User Manual
© 2023-02 Cambrionix Ltd. All rights reserved.
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Summary of Contents for CAMBRIONIX ThunderSync3-16

  • Page 1 ThunderSync3-16 User Manual © 2023-02 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    1. Table of Contents 1. Table of Contents 2. Your ThunderSync3-16 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1.
  • Page 3 5.5.4 Updating Software 5.5.5 Removing Software 5.5.6 Command Line Instructions (CLI) 5.6. Cleaning your ThunderSync3-16 6. Product Specifications 6.1. Input Power Requirements 6.2. Output Power 6.3. Rail value limits 6.4. Physical specifications 6.5. Packaged information 6.6. Consumables and Placing Orders 6.7.

  • Page 4: Your Thundersync3-16 At A Glance

    Command Line Interface (CLI). Cambrionix’s monitoring and control software can be downloaded from https://www.cambrionix.com/software With your ThunderSync3-16 there is a Thunderbolt™ 3 connection to the host capable of up to 5 (Gbps). The upstream data transfer rate will be shared amongst the downstream connections. 2.1. Key Features...

  • Page 5: Safety

    To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the ThunderSync3-16. Any errors or omissions can be reported using our support ticket system (seeHelp and Support).

  • Page 6: Safety Alert Symbol

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 7: Power Supply

    Do not bend or pull the power cord with excessive force. Do not use a power supply that exceeds the power supply specifications within this manual 3.6. Storage and Installation This section describes safety precautions you must follow when installing and storing your ThunderSync3-16. ThunderSync3-16 Page 6 of 41...
  • Page 8 Do not place the power cord near heat sources. Connect the plug only to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.

  • Page 9: Getting Started

    This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The ThunderSync3-16 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality.

  • Page 10: Connecting To The Mains

    2.4A whilst transferring data. 4.5. Charging Your ThunderSync3-16 will allow your device to charge at the maximum rate possible up to 2.4A. The way that charging takes place is the ThunderSync3-16 will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down.

  • Page 11: Help And Support

    When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase  order numbers, can help identify your specific product and speed up the process. ThunderSync3-16 Page 10 of 41...

  • Page 12: Using Your Thundersync3-16

    Cambrionix Software. 5.0.1 LED States Your ThunderSync3-16 has inbuilt LEDs used to show the state of the ports, devices and the power state. These LEDs can be configured to support your use case; this can be controlled either by using the API ...

  • Page 13: Using Without Connecting To A Host

    5.2.2 Authorising Thunderbolt™ hubs on Linux® With Linux® systems, it is necessary to authorise/enrol the ThunderSync3-16 before it connects. To do this, you will need to use "boltctl," which is used to control the Thunderbolt™ device manager.

  • Page 14: Charging

    5.2.4 Data Transfer If you wish to transfer data, change applications, restore or update your mobile device, a data ThunderSync3-16 Page 13 of 41...

  • Page 15: Communication Interface And Protocol

    CDP port, the device can draw up to 1.5A while transferring data. 5.2.5 Communication Interface and Protocol The ThunderSync3-16 appears as a virtual COM  port (VCP). On Microsoft Windows™, the system will appear as a COM port, the COM  port number can be found in device manager. On macOS®, a device file is created in the / directory.

  • Page 16: Scalability

    Thunderbolt™ port of the previous hub to one of the Thunderbolt™ ports of the next device in the daisy-chain. Using this approach, a maximum of six hubs can be linked together, allowing 96 devices to be synced from a single host computer. ThunderSync3-16 Page 15 of 41...

  • Page 17: Managing Ports & Your Thundersync3-16

    5.4. Managing Ports & Your ThunderSync3-16 Each port on your ThunderSync3-16 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the ThunderSync3-16 more information can be found in the LiveViewer section under NVRAM ...

  • Page 18: Charging Profiles

    The current firmware version on the hub is displayed in the firmware section alongside the hub's name. This will appear red if a newer version is available or green if it is the most up to date. ThunderSync3-16 Page 17 of 41...
  • Page 19 Once selected press the update button at the top and the update will commence. CAUTION Your ThunderSync3-16 may not function correctly Do not downgrade firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process.
  • Page 20 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.

  • Page 21: Software

    5.5.1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems.

  • Page 22: Liveviewer

    Within your hub, there are some specific controllable settings called "non-volatile RAM  settings", which are referred to as NVRAM settings. These are a variety of different settings for your ThunderSync3-16. You can navigate to the NVRAM  settings by opening LiveViewer and selecting the hub you want to connect to.
  • Page 23 (iPhone etc.) has been attached to a port. The attach threshold may need to be increased if the Attach device (iPhone etc.) is connected to a Cambrionix port with a Threshold cable which includes an LED or other electronics. It may also need (mA) to be increased if you are using a device (iPhone etc.) with a 3rd...

  • Page 24: Cambrionix Api

    5.5.3 Cambrionix API The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api...

  • Page 25: Removing Software

    5.5.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this.

  • Page 26: Command Line Instructions (Cli)

    /library/cambrionix/apiservice/bin/cambrionixapiservice --remove sudo /library/cambrionix/apiservice/bin/cambrionixrecorderservice --remove Linux® To remove software on Linux® there are two options. The first is to use the Software centre, then either the list of installed applications or the search bar to find the software you wish to remove. Once you have selected the application, click on the remove button and you will be prompted for a password, enter the password and the software will be removed.

  • Page 27: Cleaning Your Thundersync3-16

    5.6. Cleaning your ThunderSync3-16 Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage.

  • Page 28: Product Specifications

    6. Product Specifications The ThunderSync3-16 is manufactured in the UK 6.1. Input Power Requirements Input Voltage (V) 100 - 250 Input Current (A) Input Connector 6.2. Output Power Output Voltage (V) Output Voltage Tolerance (%) +/-5 Output Current, Max per Port (A)

  • Page 29: Packaged Information

    USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your ThunderSync3-16 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.

  • Page 30: Hub Architecture

    6.7. Hub Architecture Below is a diagram of the internal architecture for the ThunderSync3-16. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on...
  • Page 31 The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips ThunderSync3-16 Page 30 of 41...

  • Page 32: Troubleshooting

    7. Troubleshooting If you experience any issues with your ThunderSync3-16; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.

  • Page 33: Device Connection

    0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the ThunderSync3-16. We have only observed this behaviour in a very few amount of devices, disabling CDP this has resolved all issues and the connections are stable.

  • Page 34: Hub Connection Issues

    Hub not connecting to host If you see that the ThunderSync3-16 is not connecting to the host system, one of the issues may be caused by the USB  drivers on your host system not being up to date. It is good practice to ensure you...

  • Page 35: Using With A Headless System

    If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.

  • Page 36: Disposal

    August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". ThunderSync3-16 Page 35 of 41...

  • Page 37: Returns And Damaged Products

    9.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.

  • Page 38: Compliance And Standards

    10. Compliance and Standards CB Certificate CE  Tested and marked FCC Part 15 Tested and marked Housed within a UL94-VO specification fire enclosure RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 ThunderSync3-16 Page 37 of 41...

  • Page 39: Terms And Conditions

    11. Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf ThunderSync3-16 Page 38 of 41...
  • Page 40 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 41 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
  • Page 42 MOD IT STACK 29/735,475 D936,000 MOD IT DS  LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS  LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 ThunderSync3-16 Page 41 of 41...
  • Page 43 The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2023-02 Cambrionix Ltd. All rights reserved.

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