4.1. Unpacking your product 4.2. What's Included 4.3. Consumables and Placing Orders 4.4. Connecting to the mains 4.5. Connecting to a Host 4.6. Connecting devices to your ThunderSync3-C10 4.7. Charging 4.8. Registration 4.9. Help and Support 5. Using your Cambrionix Hub...
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5.2.1 Connecting the Hub to a host computer 5.2.2 Authorising Thunderbolt™ hubs on Linux® 5.2.3 Charging 5.2.4 Data Transfer 5.2.5 Communication Interface and Protocol 5.3. Managing Ports & Your ThunderSync3-C10 5.3.1 Port Modes 5.3.2 Switching port modes 5.3.3 Charging Profiles 5.3.4 Firmware 6.
The ThunderSync3-C10 can charge attached USB devices without using a local computer. The ThunderSync3-C10 allows any USB compliant device to be charged at its optimum rate (up to 3A). The firmware can be updated to ensure the ThunderSync3-C10 can manage the latest devices.
This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the ThunderSync3-C10. Any errors or omissions can be reported using our support ticket system (see Help and Support).
Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.
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CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.
This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The ThunderSync3-C10 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality.
In order for the ThunderSync3-C10 to connect to the host system the host will require a Thunderbolt™ connection, this can be checked easily if you look at the port it has the Thunderbolt™...
4.6. Connecting devices to your ThunderSync3-C10 Throughout this manual we will refer to "devices" this relates to the device you are connecting to the ThunderSync3-C10 this could be any USB device such as a phone, tablet, USB drive or any other USB connected device.
4.7. Charging Your ThunderSync3-C10 will allow your device to charge at the maximum rate possible up to 3A. The way that charging takes place is the ThunderSync3-C10 will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down.
5.0.1 Port LED States Your ThunderSync3-C10 has inbuilt LEDs used to show the state of the ports, devices and the power state. These LEDs can be configured to support your use case; this can be controlled either by using the API to send commands directly or through separate software. When the hub is powered on all the available LED's will flash once and then revert to the default behaviour mentioned below.
You can use an optical cable to connect to your host as the ThunderSync3-C10 is self powered. Thunderbolt™ 4 cables are backwards compatible, Also a Thunderbolt™ 2 cable with a Thunderbolt™...
If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix Hub API and software is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™...
5.3.2 Switching port modes You can switch between port modes by using Cambrionix Connect, the CLI or by connecting to the hub via the API. If you switch a port off then this will stop any connection taking place to the USB ...
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An alternative would be to download the firmware file and manually add this to the Hub API there is more information in the Cambrionix Hub API user manual which can be downloaded from the following link cambrionix.com/cambrionix-api. CAUTION...
Cambrionix Hub API Command Line Instructions Cambrionix connect will use the Cambrionix Hub API to interact with the hub through a user- friendly application. The API can be used to provide other protocols that send translated string commands. The Hub uses string commands to communicate with the host system. These can be sent via the virtual serial port directly.
Cambrionix Connect allows you to switch the ports on and off and set the port mode. Cambrionix Connect’s home page shows the hubs available, by selecting a hub you can obtain the following information about all the ports: •...
6.0.4 Cambrionix Hub API The Cambrionix Hub API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from https://www.cambrionix.com/cambrionix-api...
(Cambrionix Connect and the Cambrionix Hub API) By going into the settings section on the left-hand side of Cambrionix Connect, you can navigate to the general tab, and under this can see the options for keeping both Cambrionix Connect and the API up to date.
6.0.6 Removing Software If you wish to uninstall the software (Cambrionix Connect, Cambrionix Hub API and the Cambrionix Recorder Service) from your host system, the following steps can do this. Windows™ To remove the software from a Windows™ system, you can do so by going into "Add or remove programs" ...
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USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your ThunderSync3-C10 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.
Figure 7.3 7.6. Product Label The following label can be found on the ThunderSync3-C10. This is where you can find the information such as the part number and Logos for Compliance and Standards applicable to the TS3-C10 . For more information please see the Compliance and Standards section.
Figure 7.4 7.7. Hub Architecture Below is a diagram of the internal architecture for the ThunderSync3-C10. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on...
8. Troubleshooting If you experience any issues with your ThunderSync3-C10 ; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.
Note the time and date that the issue occurs. Then, go back to the API page in Cambrionix Connect and press the zip logs. Once you have the logs un-tick the “select all” box and save your settings. Send the logs to us for us to take a look at.
This behaviour can cause a USB hub to interpret the cable as a device with a low power draw, resulting in the hub's LEDs turning on. Additionally, in the case of a Cambrionix Connect system, this may lead to the appearance of an "unknown device" in the interface.
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1 Android attached Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.
Hub not connecting to host If you see that the ThunderSync3-C10 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice...
9.2. What happens after I have requested a Return? If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.
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Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise. When contacting us about returning a product please provide the following information. - Collection Address - Weights and Dimensions WxDxH (m) of shipment - Preferred collection date and time.
10. Compliance and Standards The ThunderSync3-C10 has secured official certification in strict compliance with established industry standards that are widely recognized. Below, you will find information relating to these certifications: FCC Declaration of Conformity Declaration of RoHS Compliance CE Declaration of Conformity...
10.1. EU RoHS Compliance We declare that the ThunderSync3-C10 comply with The European RoHS Directive 2011/65/EU (Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment), which restricts substances in electrical and electronic equipment: With Exemptions Copper alloy containing up to 4% lead by weight Lead in high melting temperature type solders (lead-based alloys containing 85 % by weight or more lead).
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This manual may make reference to trademarks, registered trademarks, and other protected names and or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
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