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CAMBRIONIX ThunderSync3-C10 User Manual

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ThunderSync3-C10
User Manual
© 2025-02 Cambrionix Ltd. All rights reserved.
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Summary of Contents for CAMBRIONIX ThunderSync3-C10

  • Page 1 ThunderSync3-C10 User Manual © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    4.1. Unpacking your product 4.2. What's Included 4.3. Consumables and Placing Orders 4.4. Connecting to the mains 4.5. Connecting to a Host 4.6. Connecting devices to your ThunderSync3-C10 4.7. Charging 4.8. Registration 4.9. Help and Support 5. Using your Cambrionix Hub...
  • Page 3 5.2.1 Connecting the Hub to a host computer 5.2.2 Authorising Thunderbolt™ hubs on Linux® 5.2.3 Charging 5.2.4 Data Transfer 5.2.5 Communication Interface and Protocol 5.3. Managing Ports & Your ThunderSync3-C10 5.3.1 Port Modes 5.3.2 Switching port modes 5.3.3 Charging Profiles 5.3.4 Firmware 6.
  • Page 4 9.1. What if my order arrives with an issue? 9.2. What happens after I have requested a Return? 10. Compliance and Standards 10.1. EU RoHS Compliance 10.2. BIS Certification 10.3. UL Certification 10.4. Waste Electrical and Electronic Equipment (WEEE) © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 5: Introduction

    The ThunderSync3-C10 can charge attached USB devices without using a local computer. The ThunderSync3-C10 allows any USB compliant device to be charged at its optimum rate (up to 3A). The firmware can be updated to ensure the ThunderSync3-C10 can manage the latest devices.

  • Page 6: Safety

    This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the ThunderSync3-C10. Any errors or omissions can be reported using our support ticket system (see Help and Support).

  • Page 7: Safety Alert Symbol

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 8: Power Supply

    Damage to your product may occur Do not bend or compress any part of the product. 3.5. Power supply This section describes the safety precautions you must follow when using the external power supply. © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 9: Storage And Installation

    This section describes safety precautions you must follow when installing and storing your ThunderSync3-C10. CAUTION An electric shock or personal injury may occur Do not place the power cord near heat sources. Connect the plug only to an earthed socket. © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 10 CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.

  • Page 11: Cleaning Your Thundersync3-C10

    This works by having a surface where microbes cannot grow which in turn reduces the spread of the microbes, this will help minimise contact points and reduce the risk of passing on infections/ diseases throughout your work environment. © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 12: Getting Started

    This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The ThunderSync3-C10 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality.

  • Page 13: Connecting To The Mains

    In order for the ThunderSync3-C10 to connect to the host system the host will require a Thunderbolt™ connection, this can be checked easily if you look at the port it has the Thunderbolt™...

  • Page 14: Connecting Devices To Your Thundersync3-C10

    4.6. Connecting devices to your ThunderSync3-C10 Throughout this manual we will refer to "devices"  this relates to the device you are connecting to the ThunderSync3-C10 this could be any USB device such as a phone, tablet, USB drive or any other USB connected device.

  • Page 15: Charging

    4.7. Charging Your ThunderSync3-C10 will allow your device to charge at the maximum rate possible up to 3A. The way that charging takes place is the ThunderSync3-C10 will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down.

  • Page 16: Using Your Cambrionix Hub

    5.0.1 Port LED States Your ThunderSync3-C10 has inbuilt LEDs used to show the state of the ports, devices and the power state. These LEDs can be configured to support your use case; this can be controlled either by using the API  to send commands directly or through separate software. When the hub is powered on all the available LED's will flash once and then revert to the default behaviour mentioned below.

  • Page 17: Using Without Connecting To A Host

    You can use an optical cable to connect to your host as the ThunderSync3-C10 is self powered. Thunderbolt™ 4 cables are backwards compatible, Also a Thunderbolt™ 2 cable with a Thunderbolt™...

  • Page 18: Charging

    If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix Hub API and software is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™...
  • Page 19 The default communications settings are as below, ANSI terminal emulation should be selected. Communication setting Value Number of bits per second (baud) 115200 Number of data bits Parity None Number of stop bits Flow control None Table 5-2 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 20: Managing Ports & Your Thundersync3-C10

    5.3.2 Switching port modes You can switch between port modes by using Cambrionix Connect, the CLI or by connecting to the hub via the API. If you switch a port off then this will stop any connection taking place to the USB ...
  • Page 21 An alternative would be to download the firmware file and manually add this to the Hub API there is more information in the Cambrionix Hub API  user manual which can be downloaded from the following link cambrionix.com/cambrionix-api. CAUTION...
  • Page 22 Do not disconnect the power during the update process. CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 23: Software

    Cambrionix Hub API Command Line Instructions Cambrionix connect will use the Cambrionix Hub API to interact with the hub through a user- friendly application. The API can be used to provide other protocols that send translated string commands. The Hub uses string commands to communicate with the host system. These can be sent via the virtual serial port directly.

  • Page 24: Cambrionix Connect

    Cambrionix Connect allows you to switch the ports on and off and set the port mode. Cambrionix Connect’s home page shows the hubs available, by selecting a hub you can obtain the following information about all the ports: •...

  • Page 25: Cambrionix Hub Api

    6.0.4 Cambrionix Hub API The Cambrionix Hub API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from https://www.cambrionix.com/cambrionix-api...

  • Page 26: Updating Software

    (Cambrionix Connect and the Cambrionix Hub API) By going into the settings section on the left-hand side of Cambrionix Connect, you can navigate to the general tab, and under this can see the options for keeping both Cambrionix Connect and the API  up to date.

  • Page 27: Removing Software

    6.0.6 Removing Software If you wish to uninstall the software (Cambrionix Connect, Cambrionix Hub API and the Cambrionix Recorder Service) from your host system, the following steps can do this. Windows™ To remove the software from a Windows™ system, you can do so by going into "Add or remove programs" ...

  • Page 28: Command Line Instructions (Cli)

    Two example commands can be seen below, you can use these commands to check hub information and health. Command Action system Show hardware and firmware information health Show voltages, temperatures, errors and boot flag Table 6-3 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 29: Product Specifications

    Downstream Connector Type Type-C Ports Number of USB2 Type-C Electrostatic Discharge, air (kV) Downstream Ports Number of USB2 Type-C Expansion Electrostatic Discharge, Vesd (kV) Ports Number of USB2 Type-C Upstream Enclosure Material Plastic Ports © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 30 Operating Altitude Max (m) 2000 Max Airflow Temperature (°C) Drop to 50% Speed Temperature (°C) Table 7-4 Drop to Minimum Fan Speed Temperature (°C) Stop Temperature (°C) Minimum Fan Speed (%) Fan Diameter (mm) © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 31: Power Specifications

    AC Power Input Properties 4-Pin Mini- Connector Type Operating Curent @ 115VAC (A) Voltage, Vsupply (V) Operating Current @ 230VAC (A) Voltage Measurement Rate (Hz) Operating Voltage, Vsupply (VAC) Voltage Measurement Accuracy, Vsupply (%FSR) © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 32 Over Voltage (V) Output Power Max (W) Output Power Type Voltage Measurement Resolution, Part Number Vsupply (mV) Table 7-11 Power Efficiency, at maximum load (%) Table 7-12 Power connection pin layout Function Table 7-13 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 33: Port Specifications

    -Vbus Input Current (uA) LED Wavelength, Red (nm) Vbus Input Power (W) LED Wavelength, Green (nm) Vbus Input Voltage (V) LED Wavelength, Blue (nm) Connection speed (Gbps) Diameter (mm) Luminous Intensity (mcd) Table 7-16 © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 34 USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your ThunderSync3-C10 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.

  • Page 35: Drawings

    7.5. Drawings Figure 7.1 Figure 7.2 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 36: Product Label

    Figure 7.3 7.6. Product Label The following label can be found on the ThunderSync3-C10. This is where you can find the information such as the part number and Logos for Compliance and Standards applicable to the TS3-C10 . For more information please see the Compliance and Standards section.

  • Page 37: Hub Architecture

    Figure 7.4 7.7. Hub Architecture Below is a diagram of the internal architecture for the ThunderSync3-C10. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on...
  • Page 38 Background Description colour Any other components which includes expansion ports and internal chips Table 7-20 Figure 7.5 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 39: Troubleshooting

    8. Troubleshooting If you experience any issues with your ThunderSync3-C10 ; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.

  • Page 40: Hardware Failure

    Note the time and date that the issue occurs. Then, go back to the API page in Cambrionix Connect and press the zip logs. Once you have the logs un-tick the “select all” box and save your settings. Send the logs to us for us to take a look at.

  • Page 41: Device Detection

    This behaviour can cause a USB hub to interpret the cable as a device with a low power draw, resulting in the hub's LEDs turning on. Additionally, in the case of a Cambrionix Connect system, this may lead to the appearance of an "unknown device" in the interface.
  • Page 42 1 Android attached Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.

  • Page 43: Hub Connection Issues

    Hub not connecting to host If you see that the ThunderSync3-C10 is not connecting to the host system, one of the issues may be caused by the USB  drivers on your host system not being up to date. It is good practice...

  • Page 44: Using With A Headless System

    API  recorder service. If you are finding this and you are not using it then we would recommend to uninstall it from your system entirely. Information on how to uninstall programs can be found in the Removing Software section. © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 45: Returns And Damaged Products

    9.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.
  • Page 46 Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise. When contacting us about returning a product please provide the following information. - Collection Address - Weights and Dimensions WxDxH (m) of shipment - Preferred collection date and time.

  • Page 47: Compliance And Standards

    10. Compliance and Standards The ThunderSync3-C10 has secured official certification in strict compliance with established industry standards that are widely recognized. Below, you will find information relating to these certifications: FCC Declaration of Conformity Declaration of RoHS Compliance CE Declaration of Conformity...

  • Page 48: Eu Rohs Compliance

    10.1. EU RoHS Compliance We declare that the ThunderSync3-C10 comply with The European RoHS Directive 2011/65/EU (Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment), which restricts substances in electrical and electronic equipment: With Exemptions Copper alloy containing up to 4% lead by weight Lead in high melting temperature type solders (lead-based alloys containing 85 % by weight or more lead).

  • Page 49: Bis Certification

    Indian Standards (IS). IS 13252 License Number R-41254541 Model ThunderSync3-C10/TS3-C10 IS NO IS 13252(PART 1):2010/ IEC 60950-1 : 2005 Brand Cambrionix Ltd. R-41254541 © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 50: Ul Certification

    Issue Date: 2014-12-01 Certificate Number UL-CA-2146930-0 Issued to Cambrionix Ltd. CSA C22.2 NO. 62368-1-14, 2nd Ed., Standard(s) for Safety Issue Date: 2014-12- 01 See the UL Online Certifications Directory at www.ul.com/database for additional information © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 51: Waste Electrical And Electronic Equipment (Weee)

    Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 52 This manual may make reference to trademarks, registered trademarks, and other protected names and or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 53 As such, requests for access to the source code or other protected information will be respectfully declined. We appreciate your understanding and cooperation. © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 54 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... © 2025-02 Cambrionix Ltd. All rights reserved.

  • Page 55: Terms And Conditions

    Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf © 2025-02 Cambrionix Ltd. All rights reserved.
  • Page 56 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755520 https://www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2025-02 Cambrionix Ltd. All rights reserved.

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