Appendix A - Warranty Repair And Return Policy - Enfora Enabler II-G Integration Manual

Integration Guide
Version 1.01

APPENDIX A - Warranty Repair and Return Policy

ENFORA, L.P. 12-MONTH LIMITED WARRANTY
Enfora warrants to the original purchaser of the product that for a period of one (1) year
from the date of product shipment from Enfora the product hardware, when used in
conjunction with any associated software supplied by Enfora, will be free from defects in
material or workmanship under normal operation. Enfora further warrants to such
original purchaser that for a period of ninety (90) days from the date of product shipment
from Enfora any software associated with the product will perform substantially in
accordance with the user documentation provided by Enfora, and any software media
provided with the product will be free from defects in material or workmanship under
normal operation. Enfora does not warrant that the product hardware or any associated
software will meet the purchaser's requirements or that the operation of the product
hardware or software will be uninterrupted or error-free. This limited warranty is only for
the benefit of the original purchaser and is not transferable.
During the warranty period applicable to the product hardware, Enfora, at its expense
and in its sole discretion, will repair or replace the product if it is determined to have a
covered hardware defect, provided that the purchaser first notifies Enfora of any such
defect, provides Enfora with a proof of purchase, obtains a return merchandize
authorization (RMA) number from Enfora, and returns the product, shipping charges
prepaid, to Enfora under that RMA. If, upon reasonable examination of the returned
product, Enfora does not substantiate the defect claimed by purchaser, or determines
that the defect is not covered under this limited warranty, Enfora will not be required to
repair or replace the product, but may instead reship the product to the purchaser, in
which case purchaser shall be responsible for paying Enfora's usual charges for
unpacking, testing, and repacking the product for reshipment to purchaser. Purchaser
shall bear the risk of loss or damage in transit to any product returned by purchaser to
Enfora, or any returned product not found to be defective or covered under this warranty
and reshipped by Enfora to purchaser. In the event Enfora repairs or replaces a
defective product, the repaired or replacement product will be warranted for the
remainder of the original warranty period on the defective product. If Enfora is unable to
repair or replace a defective product, the purchaser's exclusive remedy shall be a refund
of the original purchase price. Any returned and replaced product, or any product for
which Enfora has refunded the original purchase price, becomes the property of Enfora.
During the warranty period applicable to the software or its media, Enfora, at its
expense, will replace any defective software or media if purchaser gives written
notification of the defect to the technical department at Enfora during the applicable
warranty period. Enfora shall not have any obligation to provide any software bug fixes,
upgrades or new releases except as necessary to correct any covered defect of which
purchaser notifies Enfora during the applicable warranty period.
Enfora shall have no obligation under this limited warranty for the cost of procurement of
substitute products or for any defect that is (i) discovered by purchaser during the
warranty period but purchaser does not notify or request an RMA number from Enfora,
as required above, until after the end of the warranty period, (ii) caused by any accident,
misuse, abuse, improper installation, handling or testing, or unauthorized repair or
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