Touchscreen Troubleshooting; Miscellaneous Troubleshooting - Raymarine AXIOM 2 PRO Installation Instructions Manual

Network connection established but no data
Possible cause Possible solutions
Connected to the Ensure that your devices is connected to the correct
wrong network. network.
Device software Ensure both devices are running the latest available
incompatibility. software.
It may be possible 1. Try updating software to a later version, or
that the device has
2. try reinstalling the software.
become defective.
3. Obtain new replacement device.
Mobile application running slowly or not at all
Possible cause Possible solutions
Raymarine® app not Install mobile app from relevant app store.
installed
Raymarine® app Ensure mobile app and display software are latest
version not available versions.
compatible with
display software
Mobile apps not Enable "Viewing only" or "Remote Control" as
enabled on display required in the Mobile Apps setting on your display.

19.6 Touchscreen troubleshooting

Problems with the touchscreen and their possible causes and solutions are
described here.
Touchscreen does not operate as expected:
86
Possible causes Possible solutions
TouchLock is Swipe your finger from left to right across the
enabled. [Power] button swipe area to de-activate the
TouchLock.
Screen is not being Bare fingers must make contact with the screen
operated with bare for correct operation. Alternatively you may use
fingers, for example conductive gloves.
gloves are being
worn.
Water deposits on Carefully clean and dry the screen in accordance
the screen.
with the instructions provided.

19.7 Miscellaneous troubleshooting

Miscellaneous problems and their possible causes and solutions are
described here.
Display behaves erratically (Frequent unexpected resets/System crashes
or other erratic behavior):