Viewing Product Information; Remote Support Via Anydesk; Learning Resources - Raymarine AXIOM 2 PRO Installation Instructions Manual

Denmark (Raymarine subsidiary):
• E-Mail: support.dk@raymarine.com
• Tel: +45 437 164 64
Russia (Authorized Raymarine distributor):
• E-Mail: info@mikstmarine.ru
• Tel: +7 495 788 0508

Viewing product information

Use the [Settings] menu to view hardware and software information about
your display, and connected products.
1. Select [Settings], from the Homescreen.
The [Getting started] menu contains hardware and software information
for your display.
2. You can view further information about your display, or view information
about products networked using SeaTalkhs ® and SeaTalkng ® / NMEA
2000, by selecting the [Network] tab, then:
i. to display detailed software information and your display's network
IP address, select your display from the list.
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ii. to display detailed diagnostics information for all products, select
[Product info] from the [Diagnostics] pop over menu.

Remote Support via AnyDesk

LightHouse 3 software versions v3.13 or later support remote support
functions via the preloaded AnyDesk app.
The AnyDesk app enables a Raymarine Product Support representative to
remotely connect to and control your display over an Internet connection, for
the purposes of technical support and troubleshooting.
To get started, you will first need to contact Raymarine Product Support. If the
representative considers that your support case would benefit from a remote
session, you need to first ensure that your display has an active Internet
connection via Wi-Fi. Next, launch the AnyDesk app from your display's
homescreen, and then provide the displayed unique ID to the Raymarine
Product Support representative. Then follow any further instructions provided
to you by the representative.
Attention
• AnyDesk is provided for troubleshooting and support purposes only, and
is NOT intended to perform remote functions on your vessel. Raymarine
will NOT be held liable for damage or injury to equipment or persons
caused by the use of a remote connection to your display.
• Do not disclose your AnyDesk ID to anyone other than authorised
Raymarine Product Support personnel.
• Do not use the AnyDesk app to remotely activate connected devices
such as Autopilot, Radar or Sonar hardware.

20.2 Learning resources

Raymarine has produced a range of learning resources to help you get the
most out of your products.
Video tutorials
Raymarine official channel on YouTube
• http://www.youtube.com/user/RaymarineInc