GE MDS iNET Series Reference Manual page 172

IN CASE OF DIFFICULTY...
GE MDS products are designed for long life and trouble-free operation. However, this equipment,
as with all electronic equipment, may have an occasional component failure. The following infor-
mation will assist you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical Support Department
during business hours (8:00 A.M.–5:30 P.M. Eastern Time). When calling, please give the
complete model number of the unit, along with a description of the trouble/symptom(s) that you
are experiencing. In many cases, problems can be resolved over the telephone, without the need for
returning the unit to the factory. Please use one of the following means for product assistance:
Phone: 585 241-5510
FAX: 585 242-8369
FACTORY SERVICE
Component level repair of this equipment is not recommended in the field. Many components are
installed using surface mount technology, which requires specialized training and equipment for
proper servicing. For this reason, the equipment should be returned to the factory for any PC board
repairs. The factory is best equipped to diagnose, repair and align your unit to its proper operating
specifications.
If return of the equipment is necessary, you will be issued a Service Request Order (SRO) number.
The SRO number will help expedite the repair so that the equipment can be repaired and returned
to you as quickly as possible. Please be sure to include the SRO number on the outside of the ship-
ping box, and on any correspondence relating to the repair. No equipment will be accepted for
repair without an SRO number.
A statement should accompany the unit describing, in detail, the trouble symptom(s), and a
description of any associated equipment normally connected to the product. It is also important to
include the name and telephone number of a person in your organization who can be contacted if
additional information is required.
The unit must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible. All factory returns should be addressed to:
GE MDS
Product Services Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by the same shipping
method used to send it to the factory. Please specify if you wish to make different shipping arrange-
ments. To inquire about an in-process repair, you may contact our Product Services Group at 585-
241-5540 (FAX: 585-242-8400), or via e-mail at productservices@gemds.com.
E-Mail: gemds.techsupport@ge.com
Web: www.gemds.com