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Frequently asked questions
Below are the questions most frequently asked about
the cordless telephone. If you cannot find the answer
to your question, call 1 (855) 825-BELL (2354).
My telephone does
not work at all.
The display shows
No line. I cannot
hear the dial tone.
I cannot dial out.
Make sure the telephone base is
installed properly, and battery is
installed and charged correctly.
For optimum daily performance,
return the handset to the
telephone base after use.
Disconnect the telephone line
cord from your telephone and
connect it to another telephone.
If there is no dial tone on the
other telephone, then the
telephone line cord may be
defective. Try installing a new
telephone line cord.
If changing telephone line cord
does not help, the wall jack
(or the wiring to this wall jack)
may be defective. Contact your
telephone service provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in your
home may no longer work.
Contact your service provider
for solutions.
Make sure there is a dial tone
before dialing. It is normal if
the handset takes a second
or two to synchronize with
the telephone base before
producing a dial tone. Wait an
extra second before dialing.
Eliminate any background
noise. Mute the handset before
dialing or dial from another
room in your home with less
background noise.
The display shows
To register HS...
and ...see manual
alternately. The
handset does not
work at all.
The headset cannot
pick up any call. It
will announce
"Not registered".
I cannot add and
connect my cell
phone or headset to
the telephone base.
44
44
The handset is deregistered
from the telephone base.
Place the handset in the
telephone base to register it
back. The handset will show
Registered and you will hear
a beep when the registration
process completes. This
process takes about 90 seconds
to complete.
The headset is deregistered
from the telephone base.
Follow the steps below to
register it back.
1. Press and hold FIND
HANDSET for four seconds. The
IN USE light will turn ON.
2. Place the headset on the
telephone base to register
it back.
During the registration
process, the LED light will flash
alternatively in red and blue, and
turn red after the registration
completes. This process will take
about 60 seconds.
Lift the headset, then press
ON / OFF key on the headset.
If you will hear a dial tone, the
registration is successful.
Make sure you have cellular
coverage and the Bluetooth
function of your cell phone or
headset is turned on. See the
user's manual of your cell phone
or headset for more information.
Make sure that the telephone
base is in discoverable mode.
Carefully follow the pairing
instructions in this manual.
Make sure that your Bluetooth
cell phone or headset is not
connected to any other Bluetooth
device, and is connected to the
telephone base and active on the
device list.
Turn OFF your cell phone or
headset, then turn it ON again.
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