Mitel 6900 Installation Instructions Manual
Mitel 6900 Installation Instructions Manual

Mitel 6900 Installation Instructions Manual

Sip terminals for mivoice mx-one
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Mitel 6900, 6970, 6800, and 6700
SIP Terminals for MiVoice MX-ONE
INSTALLATION INSTRUCTIONS
INSTALLATION INSTRUCTIONS
amiler
Arne Miler
MSE
ppettersson
Peter Pettersson

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Summary of Contents for Mitel 6900

  • Page 1 INSTALLATION INSTRUCTIONS Mitel 6900, 6970, 6800, and 6700 SIP Terminals for MiVoice MX-ONE Peter Pettersson ppettersson Arne Miler amiler INSTALLATION INSTRUCTIONS...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3: Environmental Requirements

    OICE GENERAL This document is valid for Mitel 6920, 6930, 6940, 6970, for Mitel 6863, 6865, 6867, 6869, 6873 and for Mitel 6730, 6731, 6735, 6737, 6739, 6753, 6755 and 6757 SIP phones, when installing these telephones in a MX-ONE environment.
  • Page 4: Power Equipment

    ABLING CABLING See Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones. POWER EQUIPMENT These telephones can be powered from any of the following methods: • 6730 is powered from an AC adapter 5V. No PoE support.
  • Page 5 0 - classification is not implemented. • 1 - less than 3.84 W. • 2 - less than 6.49 W. EARTHING AND GROUNDING See Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones. 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 6 ETTING UP THE OFTWARE ERVER SETTING UP THE SOFTWARE SERVER The software and the configuration files used by the IP phones shall be stored on a server where the IP phones can fetch them. The server is called IP Phone SW Server. Figure 1: Deployment Scenario when telephony domains use different SW servers...
  • Page 7: Create A Configuration File

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE MANAGE THE CONFIGURATION FILES IN MX-ONE SERVICE NODE MANAGER MX-ONE Service Node Manager shall be used when creating or changing the aastra.cfg and the model specific configuration files. The information regarding param- eters is available in the online help for MX-ONE Service Node Manager.
  • Page 8 Go to Telephony > IP Phone > Configuration file. Press Add to open the new configuration file. Make sure that Mitel SIP Desk phones family is selected and enter the data into the configuration file which is automatically stored under the correct directory in the IP Phone Software Server when pressing Apply.
  • Page 9 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE CONNECT EXISTING CONFIGURATION FILE TO MX-ONE SERVICE NODE MANAGER In a system where MX-ONE Service Node Manager has not previously been used when working with an IP phone configuration file, the existing configuration file can be connected to the MX-ONE Service Node Manager instead of having to be recreated.
  • Page 10 OW TO TART A HONE HOW TO START A NEW PHONE The phone is delivered with default settings for an IP network. These settings must be adapted to the local network using phone configuration files. If MX-ONE Service Node Manager is used, the phone configuration files are generated and stored on the Software Web Server.
  • Page 11: Boot Flow Chart

    Download Done fw, reboot *6700 can read aastra.cfg (not startup.cfg). 6900/6800 will read startup.cfg if it exists, otherwise it will read aastra.cfg. Configuration files may be created by MX-ONE Service Node Manager or be based on MX-ONE Template files stored in MX-ONE under /etc/opt/eri_sn/aastraSIPphones .
  • Page 12: Sip Registration

    OW TO TART A HONE CONNECTING THE PHONE TO A NETWORK To be able to connect the phone to a network, the following parameters must be config- ured: • The phone's IP address, subnet mask, and default gateway. When using DHCP, these parameters are configured automatically. •...
  • Page 13 Directory items added by the user via the phone ‘local directory’ will be lost at logout. As VDP is only supported on 6900/6800, only the startup.cfg (which is only read by 6900/6800) template contains the required settings.
  • Page 14 HONE 7.3.4 LOG ON WITH PROCEDURE This method can be useful for the Mitel 6863 model which does not have a logon key. Note: This method is not supported for TLS. The procedure to register the telephone is: Enter *11[*PIN]*extension number#. The PIN code must be entered if the PIN •...
  • Page 15: Message Waiting Indicator

    • no service: lit. The Message Waiting key (or on Mitel 6739 a hardkey with a letter symbol) is used to fetch a message indicated by the red lamp blinking slow and on some models a letter icon on the idle screen. Once the message is fetched the red lamp will be turned off.
  • Page 16 IP P ANAGING HONE MANAGING IP PHONE SW PHONE SOFTWARE AND CONFIGURATION FILES ON THE SOFTWARE SERVER If any configuration file or firmware is changed on the software server, the phones are updated when restarted. The following files need to be stored on the software server: <phone model>.st The application firmware (software) for the phones.
  • Page 17: Installing The Firmware / Configuration Files

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE file. <mac> represents the mac address of the phone. Example: 00085D1B5D81.cfg The settings in <mac>.cfg will override the settings in aastra.cfg/startup.cfg and in <phone model>.cfg. The <mac>.cfg template must be used which is stored in MX-ONE under /etc/opt/eri_sn/aastraSIPphones/.
  • Page 18: Viewing Software Version

    IP P ANAGING HONE auto resync mode: 3 #Check for new fw and configuration files every day. auto resync time: 03:00 #The scheduled time auto resync max delay: 60 #Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a resync. •...
  • Page 19: Restore To Factory Default

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE RESTART / RESTORE There are three options: • Restart the phone. Can be used when settings shall be applied. • Remove local configuration settings. The settings that are done from the phone UI and web UI are lost.
  • Page 20 ESTART ESTORE 6739; Press Options > Advanced (log in as administrator) > Reset > Factory Default. Web UI • Log in to the web interface. Click on Operation > Reset > Restore to Factory Defaults 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 21: Entering Administrator Mode

    ERMINALS FOR OICE ENTERING ADMINISTRATOR MODE Phone UI Do as follows: , Options key or for 6900/6800 terminals, For 6700 terminals, press press , Options key. Scroll down and select Admin Menu. For terminal 6739; select Advanced. Type the administrator password: 22222 (which is the default password but can be changed).
  • Page 22: Configuring The Phone

    11.1 SETTINGS MODE To enter into settings mode in the phone user interface: For 6700 terminals, press , Options key or for 6900/6800 terminals, , Options key. press To enter the web user interface: Find the IP address of the telephone by selecting Options > Phone Status > IP &...
  • Page 23 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE 11.3 AUTOMATIC LAN ACCESS CONTROL, IEEE802.1X The IEEE802.1x standard is used for port access control authentication. The LAN switch must support IEEE802.1x signalling and there must be a RADIUS server handling the authentication.
  • Page 24 Phone_Floor1 will use VLAN 150. For more information about how to set up IEEE802.1x in the phones, see Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones. 11.4 LLDP-MED...
  • Page 25: Enabling / Disabling Dhcp

    LLDP responses from the switch before proceeding to the DHCP stage. The default value of this parameter is 32 seconds. For more detailed information see Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones.
  • Page 26: Setting Time And Date

    Settings > Ethernet & VLAN - VLAN Settings Web UI: Click on Advanced Settings > Network > VLAN • For detailed configuration information, see Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones 11.11 SETTING TIME AND DATE Time and date are set via the NTP protocol from a time server.
  • Page 27: Configuring Language Settings

    KEY NUMBERING The numbering of the keys for the different models are shown in the Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones. /etc/opt/eri_sn/ip_telephony.conf specifies what kind of key that is used for shortcut keys (the default key type is marked with *).
  • Page 28 The first available key number that can be used as an individual key is defined in the configuration file in MX-ONE: /etc/opt/eri_sn/ip_telephony.conf 6900/6800 supports non-collapsed keys for top softkeys and softkeys, parameter: collapsed softkey screen. The startup.cfg template is set to show top softkeys as non-collapsed (fixed position;...
  • Page 29 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Table 3 Number of keys on the phone key layout and in total Model Hard keys Soft keys Comment 6920 6 top, 4 20 top softkeys on 4 pages...
  • Page 30 ONFIGURING THE HONE • speeddialxfer (the softkey is configured to transfer calls and configured for speed dialing to a specific number.) speeddialconf (the softkey is configured as a speed dial key and as a confer- • ence key.) • phone lock (the key is used to lock / unlock the phone). none (the softkey is not used [default]) •...
  • Page 31 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 4: Mitel 6737/57 Figure 5: Mitel 6735/55 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 32 ONFIGURING THE HONE Save (directory) Delete (directory) Local directory Callers list Transfer Log on /off Figure 6: Mitel 6753 Log on/off CorpDir Diversion MsgWaiting Callers list Services Figure 7: Mitel 6739 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 33 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 8: Mitel 6730/31 Figure 9: Mitel 6863 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 34 ONFIGURING THE HONE Figure 10: Mitel 6865 Figure 11: Mitel 6867 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 35 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 12: Mitel 6869 Figure 13: Mitel 6873 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 36 ONFIGURING THE HONE Figure 14: Mitel 6920 Figure 15: Mitel 6930 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 37 6865, 6867, 6869, 6873, 6920, 6930 and 6940 models, MX-ONE Provisioning Manager analyzes the actual settings to determine which function keys are available for indi- vidual programming. The function keys defined for an Aastra67xxi/Mitel 68xx/69xx terminal depends on two configuration files: •...
  • Page 38 ONFIGURING THE HONE Do as follows: Edit /etc/opt/eri_sn/ip_telephony.conf in MX-ONE Service Node so it looks like the following example : Figure 17: Configure file Note: Each MX-ONE Service Node holds a copy of the ip_telephony.conf file. For consistency and simplicity, any change to it should be made consistently on all MX-ONE Service Nodes.
  • Page 39 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 19: Configuration Server Settings Restart the phone. Open MX-ONE Provisioning Manager, and click Telephony tab. Add a SW server for your configuration files. Restart a unit SIPLP, to activate changes, use command restart -u SIPLP-lim Figure 20: SW Server Specify a IP Phone server and a domain folder, if used.
  • Page 40 ONFIGURING THE HONE Provisioning Manager can retrieve or for environments where the IPP Server is not used to hold model specific configuration files. Figure 21: Specify IP Phone server and domain folder Start MX-ONE Service Node Manager, and edit your configuration file. Figure 22: MX-ONE Service Node Manager settings, in this example keys 2-8 are flexible as key 1 is locked.
  • Page 41 The user may program a speed dial key with number and label. If HOTDESKLOGIN key is used, only offered for 6900/6800, for logon, the speeddial key is stored in MX-ONE as a TNS key and will follow the user when he/she logs on with another tele- phone.
  • Page 42 The SCA feature is useful in work groups where it must be easy to exchange and move calls between the members. The following terminal models can be initiated to have SCA lines: Mitel 6863, 6865, 6867, 6869, 6873, 6730/31, 6739, 6735/55, 6737/57.
  • Page 43 1 #Delete prgkey6 locked:1 When viewing the locked key via the Mitel Web UI, the key is grayed out (disabled) and cannot be changed. It is also possible to lock parameters in the configuration files, by starting the line with an exclamation mark (!).
  • Page 44 ONFIGURING THE HONE placed. The LED of the shortcut key will indicate the status of such a diversion or deflection. Diversion monitoring keys are configured from the PBX. To get the DMN key working, some parameters in the configuration file have to be enabled, see section 11.2 Settings in the configuration file aastra.cfg/startup.cfg on page 22.
  • Page 45 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 23: MX-ONE Provisioning Manager. Key data for 6757 In the example above the softkeys Log on/off, Services, Corp Dir, Msg Wait, key 9 and More belongs to the first page. Key 10,11, 12, 13, 14 and More to the next page and 15,16,17,18,19 and 20 to the last page.
  • Page 46 ONFIGURING THE HONE 11.16 AUTHENTICATION CODE SHALL NOT BE VISIBLE When entering a service code procedure containing an authorization and PIN code, it is possible to prevent the authorization or PIN code to be stored in the logs. The configuration for this is done in the aastra.cfg/startup.cfg file. There are two options: •...
  • Page 47: Do Not Disturb (Dnd)

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Note: The Divert function is a simplified type of diversion and has not the same func- tionality as the diversion function for digital and analogue telephones. Note: There is support in MX-ONE Provisioning Manager for setting of the default personal number list, see 11.18.1 Initiate the Divert Settings From MX-ONE...
  • Page 48 ONFIGURING THE HONE settings in MX-ONE. No settings in the telephone is necessary for this feature. See also MX-ONE Service Node Feature List. It is possible to activate group do not disturb from the telephone with a service code procedure. The extension must have a certain category to be allowed to activate group DND.
  • Page 49 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE 11.20 CONFIGURING RING SIGNALS The adaptation of the ring signals for the market is made from the configuration file. The tables below shows values to be set for Europe / Standard and for North America appli- cation systems.
  • Page 50 ONFIGURING THE HONE host name has to be used which will match the MX-ONE server certificate CN=*.<mxone- domain>. Here is an example using TLS and DNS SRV Record configured in aastra.cfg/startup.cfg: sip transport protocol:4 #1-UDP 2-TCP 4-TLS sips persistent tls:1 sips trusted certificates:”ca.pem”...
  • Page 51 11.24 CENTRAL STORAGE OF USER SPECIFIC DATA The data the that follows the user for the Mitel 6900/6800/6700 family when logging on to another phone is the data stored in MX-ONE, for example MNS, DMN, SCA keys and the speed dial keys initiated from MX-ONE. The data locally stored in the phone does not follow the user.
  • Page 52 11.27 REGISTRATION DISTRIBUTION When the registration distribution feature is enabled in the system, the Mitel 6900, 6970, 6800 and 6700 phones will be configured to register in the server with the generic extension data. In the MX-ONE concept called HLR (Home Location Register) server, the configuration is a part of the initial REGISTER procedure.
  • Page 53: Voice Mail

    (refresh of the registration time) before the telephone registers towards the backup registrar. Mitel 6900/6800/6700 terminals, deployed with Log On/Off xml key, cannot use the key when the primary proxy/registrar is not responding. As a workaround it is possible to log on with the free seating procedure (*11*PIN*extension number#).
  • Page 54 ONFIGURING THE HONE From Mitel CMG7.5-SP1 the XML support for searching in the corporate directory is included. To be able to access the directory function some parameters in the aastra.cfg/startup.cfg file of the phone have to be set, see the example below: softkey6 label: "Corp Dir"...
  • Page 55 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Enable IP Phone Administrator: Check-box that can be set to checked or cleared. The checked value means that the telephones will send http messages to the IP Phone Administrator server. The cleared value means that the telephone does not send such messages.
  • Page 56: Changing The Administrator Password

    CHANGING THE ADMINISTRATOR PASSWORD The administrator password can be changed from the aastra.cfg/startup.cfg file, see Administrator Guide for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones. The password can only consist of digits The user name is: admin The default password is 22222.
  • Page 57 6735/37, 6737/57, 6739 and 6753. To connect the phone to a DHSG compatible cordless headset, a special cable from Mitel must be used. The article number is: 62-001134-00. To enable the headset port via the phone UI: Options >...
  • Page 58: Expansion Modules

    The following models has support for the key panel unit: 6920, 6930 and 6940. K680 is a detachable keyboard for the 6900 phones. There is also a WLAN Adapter for the 6900 phones. For installation of the modules, see the phone specific Installation Guide.
  • Page 59: Emergency Calls

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE EMERGENCY CALLS Even if the telephone is not registered to the PBX, it is possible to make emergency calls. The sip proxy ip parameter in the configuration file, defines where the telephone sends the INVITE with the SOS number.
  • Page 60 IP R ECORDING VOIP RECORDING It is possible to record voice calls to a central recording equipment. The phones that shall have recording are monitored via the CSTA interface and this means that an Application Link or an Open Application Server (OAS) must be used to provide the CTI interface to the recording system.
  • Page 61 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Recording destination beep defines if a beep shall be heard to notify that recording is ongoing. Sip services transport protocol. The following options exist: -1: (default), which means that the same protocol will be used as defined in the •...
  • Page 62: Quality Of Service (Qos)

    UALITY OF ERVICE QUALITY OF SERVICE (QOS) It is not possible to view the QoS statistics via MX-ONE. 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 63: Dhcp Server

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE DHCP SERVER 18.1 DATA FROM DHCP The phone has support for DHCP by which the following IP configuration data can be provided: • Own IP address, subnet mask and default gateway, received in the DHCP stan- dard fields (1 and 3).
  • Page 64 VLAN id. Example: 100 in decimal is 00 00 00 64 in hex. For an example how to configure option 60 and 43 in a Linux environment, see the Administrator Guides for Mitel SIP Phones. Below is an example showing how to configure DHCP in a Windows environment.
  • Page 65 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE Figure 24: Define and add the vendor class To enter the Vendor Class ID, click on the right side below ASCII in the large form field. Enter the Identifier Value from table 7 above.
  • Page 66 DHCP SERVER 18.3.2 SET PREDEFINED OPTIONS Select Set Predefined Options to get the menu to enter the option 43 data. Figure 25: Set Predefined Options Select appropriate option class from the drop down list and press the Add button. Figure 26: Predefined Options and Values 26/1531-ANF 901 14 Uen S 2019-10-18...
  • Page 67 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE The data in the Option Type menu has to be entered manually: Name: Configuration Server URL Data type: String Code: 02 Repeat this for each phone model that should be served by this DHCP server.
  • Page 68 DHCP SERVER 18.3.3 SET SCOPE OPTIONS The last step is to set the URL string. Figure 27: Set Scope Options Select appropriate Vendor class and set the User class to Default User Class. Activate option 002 and enter the URL of the software server (configuration server) in the input field String value.
  • Page 69 The aastra.cfg/startup.cfg,, <model>.cfg and <MAC>.cfg files can be encrypted and downloaded to the phone from the software server with the http or https protocol. Mitel provides a tool for Windows and Linux to encrypt the configuration files. This tool is called anacrypt.
  • Page 70 MX-ONE: For certificate handling see operational directions Certificate Manage- ment (132/15431-ANF90114) in the CPI library. 6900/6800/6700 phones: The only certificate that is necessary is the root certifi- cate. The key storage for MX-ONE certificates is /etc/opt/eri_sn/certs/. The root CA is called, ca.pem. Copy CA.pem to the sw server, i.e. in the same directory as where aastra.cfg/startup.cfg.
  • Page 71 If the XML keys provisioned by MX-ONE shall use https, the following setting is required. port 22223 will trigger MX-ONE to provision XML keys for Logon/Logoff and Diversion as “https” and port 22223, which is the TLS port for Mitel-XML. action uri startup: ”https://$$PROXYURL$$:22223/Startup?user=$$SIPUSERNAME$$”...
  • Page 72 68xxi with MX-ONE in the CPI library. If Ingate is used as SBC, follow the Installation Guide How to Install an Ingate Solution for Mitel Teleworker Solutions in Stand-alone mode or DMZ/LAN mode behind existing Firewall in the CPI library.
  • Page 73 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE #download protocol HTTP,HTTPS,FTP,TFTP download protocol:HTTP http server:<webserver IP address> http port:80 http path:inOffice https server:<SBC outside IP address> https port:444 #SBC TLS port relay to webserver https path:atHome https client method:"TLS 1.0"...
  • Page 74 ECURITY https client method:"TLS 1.0" https user certificates:CA.pem #root CA sips persistent tls:1 sip outbound support: 1 sip transport protocol: 4 #1-UDP,2=TCP,4=TLS sips trusted certificates: CA.pem #root CA sip outbound proxy:193.10.10.10 sip outbound proxy port:5061 sip srtp mode: 2 #0-RTP,2-SRTP only The proxy and registrar is set via /Startup or /Logon, which will be the MX-ONE server receiving the XML Request according to the SBC Relay setting for port 22223.
  • Page 75: Troubleshooting

    6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE TROUBLESHOOTING 20.1 CAPTURE LOGFILES VIA SYSLOG When log files for troubleshooting purpose shall be retrieved from the telephone, it is possible to use the external syslog feature in Linux for storing or the Kiwi Syslog Server.
  • Page 76 The following log files are available: local.cfg, server.cfg and crash.log. It is also possible to view the Task and Stack Status. For more information about troubleshooting, see Administrator Guides for Mitel Models 6900, 6970, 6800, 6700 and 9000 Series IP SIP Phones.
  • Page 77 (this is the method used in chapter 19.5 “How to enable security for home worker on Mitel 6700, 6800 and 6900”). In a client-authenticated TLS handshake (also referred to as mutual TLS), the server will request to authenticate the client based on its certificate as well.
  • Page 78 Configuration Management path i.e. the same place as where the aastra.cfg/startup.cfg is stored. When following the in chapter 19.5 How to enable security for home worker on Mitel 6700, 6800 and 6900 on page 72, the path would be to /atHome.
  • Page 79 6900, 6970, 6800, 6700 SIP T MX-ONE ITEL ERMINALS FOR OICE private/phonekey.pem - client private key aastra.cfg/startup.cfg configuration sips persistent tls:1 sip outbound support:1 sip transport protocol:4 #UDP(1),TCP(2),SIP&UDP(0),TLS(4) sips trusted certificates:"ca.pem" sips root and intermediate certificates:"ca.pem" sips local certificate:"phonecert.pem" sips private key:"phonekey.pem"...

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