AudioCodes C470HD Release Notes
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AudioCodes C470HD Release Notes

Ip phones for microsoft teams
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Release Notes
AudioCodes High Definition IP Phones Series
C470HD C455HD and
C435HD IP Phones for
Microsoft Teams
Version 2.3.410

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Summary of Contents for AudioCodes C470HD

  • Page 1 Release Notes AudioCodes High Definition IP Phones Series C470HD C455HD and C435HD IP Phones for Microsoft Teams Version 2.3.410...

  • Page 3: Table Of Contents

    Release Notes Contents Table of Contents Introduction ......................9 Overview ........................ 9 1.1.1 About the C470HD IP Phone ..................9 1.1.2 About the C455HD IP Phone ..................9 1.1.4 About the C435HD IP Phone ...................10 Specifications ....................... 10 AudioCodes IP Phones for Microsoft Teams ............13 Version 2.3.410 ....................
  • Page 4 400HD Series IP Phones for Teams 3.5.3.1 Teams Application ..................61 3.5.3.2 Device.......................64 Version 1.19.341 ....................66 3.6.1 What’s New in Version 1.19.341 ................66 3.6.2 Resolved Limitations in Version 1.19.341 ...............70 3.6.2.1 Teams Application ..................70 3.6.2.2 Device.......................70 3.6.3 Known Limitations in Version 1.19.341 ..............72 3.6.3.1 Teams Application ..................72 3.6.3.2...
  • Page 5 Contents List of Tables Table 1-1: Software Specifications ......................10 Table 1-2: AudioCodes IP Phones for Microsoft Teams ................13 Table 2-1: Resolved Teams Application Limitations in Version 2.3.410 ..........22 Table 2-2: Resolved Device Limitations in Version 2.3.410 ..............22 Table 2-3: Known Teams Application Limitations in Version 2.3.410 ............24 Table 2-4: Known Device Limitations in Version 2.3.410 ...............27...
  • Page 6 400HD Series IP Phones for Teams This page is intentionally left blank Version 2.3.410 Document #: LTRT-08641...
  • Page 7 Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website here.
  • Page 8 400HD Series IP Phones for Teams This page is intentionally left blank Version 2.3.410 Document #: LTRT-08641...

  • Page 9: Introduction

    5.5" color touch screen, with optional support for Wi-Fi and Bluetooth. AudioCodes IP phones can be offered as part of its Managed IP Phones solution, which defines the IP phone as an IT-managed entity and delivers unique and complete lifecycle management of end-user desktop devices.

  • Page 10: About The C435Hd Ip Phone

     USB headset support  PoE or external power supply  Specifications The table below summarizes the software specifications of the C470HD and C455HD IP Phones for Microsoft Teams. Table 1-1: Software Specifications Feature Details Media Processing Voice Coders: G.711, G.729, G.722, SILK Opus ...
  • Page 11 Wi-Fi (C455HD and C470HD), Bluetooth (C455HD -  applies to PNs TEAMS-C455HD-DBW and TEAMS- C455HDPS-DBW, C470HD), Better Together over Bluetooth (C455HD, C470HD) incl. pairing with the Teams PC client and lock/unlock synchronization, VLANs AudioCodes Device Manager (OVOC plugin), AudioCodes ...
  • Page 12 400HD Series IP Phones for Teams Feature Details Transfer  Volume  Headset (including LED)  Speaker (including LED)  Back  Home  Five-inch color capacitive touch screen, 1280 x 720 resolution, C455HD Hardware  with an intuitive user interface. Wired connectivity: ...

  • Page 13: Audiocodes Ip Phones For Microsoft Teams

    Teams C470HD Total Touch IP Phone PoE GbE with integrated Bluetooth and Dual Band Wi-Fi TEAMS-C470HDPS Teams C470HD Total Touch IP Phone PoE GbE with an external power supply TEAMS-C470HDPS-DBW Teams C470HD Total Touch IP Phone PoE GbE with integrated...
  • Page 14 400HD Series IP Phones for Teams This page is intentionally left blank Version 2.3.410 Document #: LTRT-08641...

  • Page 15: Version 2.3.410

    Release Notes 2. Version 2.3.410 Version 2.3.410 Note: Version 2.3.410 supports C435HD, C455HD and C470HD • Version 2.3.410 does not support C448HD and C450HD (these remain with OS9) • Version 2.3.410 includes Microsoft Teams Version 2024061301 (a.k.a. U1.1.2/2024) • •...
  • Page 16 [The screens shown in the figures below are newer than those in the released version. To view them, contact AudioCodes or wait for the next version release.] Version 2.3.410 Document #: LTRT-08641...
  • Page 17 Release Notes 2. Version 2.3.410 When the phone is in a Teams call/meeting (active or on-hold): ♦ If barge-in is enabled, i.e., if the new cfg configuration file parameter voip/services/group_paging/allow_barge_in/enabled=1, then the phone will automatically immediately display the Audio announcement in progress screen with an option to end the announcement.
  • Page 18 400HD Series IP Phones for Teams If barge-in is disabled, i.e., if the new cfg configuration file parameter voip/services/group_paging/allow_barge_in/enabled=0, then the phone will display the Incoming audio announcement screen with an option to ACCEPT or DECLINE it: Improved out-of-the-box troubleshooting. Admins can now monitor the status of ...
  • Page 19 Release Notes 2. Version 2.3.410 AudioCodes Android devices can configure VLAN via a DHCP Option when  CDP/LLDP isn’t allowed in the organization. The following DHCP Options offer a VLAN ID: Option 43, 132, 128, 129, 144, 157, 191. If the device gets more than one of these, it will apply only one according to the aforementioned order of priority.
  • Page 20 USB device mode is available as a Beta feature. [Applies to C455HD and  C470HD]. The phone can be connected to a PC via a USB-A Male – USB-A Male cable, allowing it to be used as the PC’s audio device such as an external speaker.
  • Page 21 Timing begins when exiting the 'Device Settings' menu. When the timeout expires, the device logs out automatically. The functionality works for both registered and unregistered devices. [C470HD] A ‘Switch to Zoom’ operation can no longer be performed from the phone  UI. Please contact AudioCodes for more information about performing the operation.

  • Page 22: Resolved Limitations In Version 2.3.410

    400HD Series IP Phones for Teams Resolved Limitations in Version 2.3.410 2.2.1 Teams Application Here are the Teams application limitations that have been resolved in Version 2.3.410. Table 2-1: Resolved Teams Application Limitations in Version 2.3.410 Incident Description IPPAN-7325 On rare occasions, when ending a call, the phone does not go back to idle (showing an incoming call).
  • Page 23 IPPAN-13183 [C470HD] When dialing from the keypad, the ringback tone is too even if the user set a quiet ringback. IPPAN-10669 [C345HD] [Lock] The device cannot accept the PIN code when the handset is not in the cradle.

  • Page 24: Known Limitations In Version 2.3.410

    Incident Description IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. [Better Together] Peer-to-Peer (direct) calls are still not supported. [Better Together] Pairing the phone with the PC client might in some cases fail.
  • Page 25 Release Notes 2. Version 2.3.410 Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...
  • Page 26 Phone B displays the idle screen with ‘Touch to return to the call’ in the upper tab. The user must touch the tab to go back to the existing call. IPPAN-12973 [C470HD | C455HD] The user cannot see the lock icon when the phone is set to dark theme.

  • Page 27: Device

    IPPAN-13040 [C455HD | C470HD] QR code is displaying blank under the Wi-Fi setting. IPPAN-12904 [C455HD | C470HD] When a Bluetooth headset is used, voice sounds a bit noisy. IPPAN-12423 [Multicast Paging] An unexpected beep is heard when G722 paging is ended by the remote side.
  • Page 28 400HD Series IP Phones for Teams This page is intentionally left blank Version 2.3.410 Document #: LTRT-08641...

  • Page 29: Previous Releases

    Doing so will create a mismatch in Microsoft apps (incorrect combination of Teams and Customer Portal apps). To safeguard the process, AudioCodes will not share version 1.19.705 and it will be offered only via Microsoft TAC to phones with version 1.19.456 or earlier.

  • Page 30: Device

    When using right-to-left languages (Hebrew, for example), the soft dial pad and displayed dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 31 Release Notes 3. Previous Releases Incident Description [Better Together] Though users can join meetings from a phone or from the PC client, it’s recommended to join from the phone. After joining, the phone is used as the audio device and the PC client notifies ‘You’re in a meeting on another device’; the user is then prompted to join the meeting on the PC client as well, for content sharing.
  • Page 32 400HD Series IP Phones for Teams Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 33: Device

    ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 34 Workaround: Boot up the phone and only then plug in the USB headset. IPPAN-7723 [C470HD] [Device Duo USB] The volume increases and decreases during playback. IPPAN-8981 [Phone lock] After releasing the phone lock, if the user regrets the action and uses the ‘back’...

  • Page 35: Version 1.19.642

    However, using this version (1.19.642), the phone will not be restored to its default settings as a result of the upgrade. • Applies to the C435HD, C455HD and C470HD phone models. • Inapplicable to the C448HD and C450HD phone models.

  • Page 36: Known Limitations In Version 1.19.642

    When using right-to-left languages (Hebrew, for example), the soft dial pad and displayed dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 37 Release Notes 3. Previous Releases Incident Description [Better Together] Though users can join meetings from a phone or from the PC client, it’s recommended to join from the phone. After joining, the phone is used as the audio device and the PC client notifies ‘You’re in a meeting on another device’; the user is then prompted to join the meeting on the PC client as well, for content sharing.
  • Page 38 400HD Series IP Phones for Teams Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...
  • Page 39 ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 40 Workaround: Boot up the phone and only then plug in the USB headset. IPPAN-7723 [C470HD] [Device Duo USB] The volume increases and decreases during playback. IPPAN-8981 [Phone lock] After releasing the phone lock, if the user regrets the action and uses the ‘back’...

  • Page 41: Version 1.19.584

    (1.19.516) as well. However, using this version (1.19.584), the phone will not be restored to its default settings as a result of this upgrade. Applies to the C435HD, C455HD and C470HD phone models. Inapplicable to the C448HD and C450HD phone models.
  • Page 42 400HD Series IP Phones for Teams Microsoft Teams App New Features [Applies to all AudioCodes Android IP phones for Microsoft Teams] Microsoft’s U3C version release features the following new functionalities and improvements to the phone’s user interface: Default tabs in the main screen have been changed and their layout has been ...
  • Page 43 Release Notes 3. Previous Releases Users can reorder and customize the tabs in the main screen to suit personal  preference by pressing the More… option and then Reorder. • Users can customize screen layout to suit personal preference. The figure below shows the screen before reordering: Version 2.3.410 400HD Series IP Phones for Teams...
  • Page 44 400HD Series IP Phones for Teams The figure below shows the screen after reordering: • The figure below shows layout changes that were made to the Delegates screen:  The search screen’s look and feel changed; the ‘All’ button and the ‘People’ button are ...

  • Page 45: Resolved Limitations In Version 1.19.584

    After configuring a device via Microsoft TAC, the device Lock PIN is not updated on the phone but displayed as ‘successful’ in the TAC. IPPAN-10255 [AudioCodes phones] An error popup is not displayed when the user enters an incorrect PIN in the ‘Re-enter PIN’ prompt, while creating a PIN Lock. IPPAN-8037 The phone does not sign in when it is configured to Static IP and LLDP.

  • Page 46: Known Limitations In Version 1.19.584

    When using right-to-left languages (Hebrew, for example), the soft dial pad and IPPAN-5082 displayed dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 47 Release Notes 3. Previous Releases Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 48: Device

    ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...

  • Page 49: Version 1.19.516

    Workaround: Boot up the phone and only then plug in the USB headset. IPPAN-7723 [C470HD] [Device Duo USB] The volume increases and decreases during playback. IPPAN-8981 [Phone lock] After releasing the phone lock, if the user regrets the action and uses the ‘back’...
  • Page 50 • TYPE_RJ9_HEADSET • AudioCodes Teams devices now provide a new User data reset option that is similar  to factory reset except that the new option preserves predefined data after firmware upgrade. Admins can access the functionality in the phone’s user interface by navigating to Device administration >...
  • Page 51 Release Notes 3. Previous Releases Version 2.3.410 400HD Series IP Phones for Teams...
  • Page 52 The option enables the data to be retained to handle devices more efficiently in scenarios where the factory reset option is inappropriate. All AudioCodes IP phones, including the C435HD, can operate in a Survivable  Branch Appliance (SBA) environment. Branch office survivability is aimed at providing limited calling functionality when the phone no longer has connectivity with the Teams cloud.
  • Page 53 Release Notes 3. Previous Releases AudioCodes Android Device Utility Version 1.1.39. Optimized functioning and  performance. See the Android Device Utility User’s Manual for more information. New capability has been added to manually define the NTP server, to comply with ...

  • Page 54: Resolved Limitations In Version 1.19.516

    [C455HD] When using the Wi-Fi interface, the device on rare occasions may malfunction. IPPAN-9551 [C470HD] The home key mistakenly flashes in a red color due to a certificate failure issue when working with AudioCodes’ Device Manager. IPPAN-9545 [C455HD, C470HD, C435HD] On rare occasions, the device might freeze and require a reboot to recover.

  • Page 55: Known Limitations In Version 1.19.516

    When using right-to-left languages (Hebrew, for example), the soft dial pad and IPPAN-5082 displayed dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 56 400HD Series IP Phones for Teams Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 57: Device

    ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...

  • Page 58: Version 1.19.456

    Workaround: Boot up the phone and only then plug in the USB headset. IPPAN-7723 [C470HD] [Device Duo USB] The volume increases and decreases during playback. IPPAN-8981 [Phone lock] After releasing the phone lock, if the user regrets the action and uses the ‘back’...
  • Page 59 A ‘No internet connection’ indication is displayed suggesting that calling a phone number is available. AudioCodes Android Device Utility: If the enterprise IT admin doesn't know the  device’s IP address, they can nonetheless connect to it using host name, e.g., <model>-<mac>...

  • Page 60: Resolved Limitations In Version 1.19.456

    400HD Series IP Phones for Teams See also the new Android Device Utility User’s Manual for more information. 3.5.2 Resolved Limitations in Version 1.19.456 3.5.2.1 Teams Application Here are the Teams application limitations that have been resolved in Version 1.19.456. Note: Some limitations were already solved in previous Teams app versions but were mentioned under ‘Known Limitations’...

  • Page 61: Device

    Release Notes 3. Previous Releases Incident Description IPPAN-7274 On rare occasions, when updating the device with the U4 app, it results in very low volume. IPPAN-7558 When creating an ad hoc meeting (by calling user A and then adding more users to the call) and using the ‘Mute all’...
  • Page 62 When using right-to-left languages (Hebrew, for example), the soft dial pad and displayed dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 63 Release Notes 3. Previous Releases Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD phone in this version release. However: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 64: Device

    ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 65 Workaround: Boot up the phone and only then plug in the USB headset. IPPAN-7723 [C470HD] [Device Duo USB] The volume increases and decreases during playback. IPPAN-8981 [Phone lock] After releasing the phone lock, if the user regrets the action and uses the ‘back’...
  • Page 66 This new capability is enabled by default. It can be disabled from the phone screen (Teams Application Settings > Calling > Enable lightweight calling experience). The figure below left shows an incoming call screen (on the C470HD phone) while the figure below right shows the ongoing call screen (on the C470HD phone).
  • Page 67 [Feature in preview] [Requires an updated 1.19 build] [Applies to C455HD and  C470HD] USB host mode is now supported as a feature in preview, i.e., the phone can be connected to a PC via USB allowing it to be used as the PC’s audio device such as an external speaker.
  • Page 68 Application > Settings tab. AudioCodes’ Android Phone Utility management application has been updated to  version 1.1.27, including a name change (it was previously Teams IP Phone Utility).
  • Page 69 Release Notes 3. Previous Releases The figure below shows an example of a screenshot of the Expansion Module (sidecar). • Updated certificate loading mechanism: It’s now performed using HTTP; it was previously performed using SCP. The HTTP port is 8000. Network administrators must make sure the port is not blocked by the organization’s firewall.

  • Page 70: Teams Application

    IPPAN-7176 The phone includes an incorrect ‘Switch To Zoom’ option. (This is not supported in version 1.17; it will be supported from version 1.18, for C470HD only). IPPAN-7336 The user is not able to access the Company Portal permission screen after a Restore Defaults and while trying to sign into the device.
  • Page 71 IPPAN-6285 When using Japanese language, the "." (period) does not function. IPPAN-5520 [C455HD, C470HD & C435HD] The device does not function well when using an EPOS USB headset. IPPAN-6954 After a new device certificate has been provisioned (replacing the factory certificate), it cannot be seen in the phone screen so the user cannot select it.
  • Page 72 When using right to left languages (Hebrew, for example) the soft dial pad and presented dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 73 Release Notes 3. Previous Releases Incident Description In some cases, signing in as user B after the device was used by user A does not proceed flawlessly. Restore to default is consequently recommended after signing out. [C435HD] The phone excludes few features that are supported by the other Teams Native phones.
  • Page 74 400HD Series IP Phones for Teams Incident Description IPPAN-3167 [C435HD] During sign-in from another device (using the PC/Mobile) the application requests re-typing the password on the phone UI (in addition to entering it on the PC/Mobile). IPPAN-5100 [C435HD] [Multiple Calls] Resuming the second call after ending the first call results in the speaker hard key light on the phone being off when it should be on.

  • Page 75: Device

    ETH port. In some cases, an endless auto-negotiation with the Ethernet switch may occur if the phone is connected to the Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...

  • Page 76: Teams Application

    IPPAN-7176 The phone includes an incorrect ‘Switch To Zoom’ option. (This is not supported in version 1.17; it will be supported from version 1.18, for C470HD only). IPPAN-7336 The user is not able to access the Company Portal permission screen after a Restore Defaults and while trying to sign into the device.
  • Page 77 Release Notes 3. Previous Releases Incident Description IPPAN-7049 With ‘Lightweight calling experience’, the device fails to initiate outgoing calls to a PSTN number. Version 2.3.410 400HD Series IP Phones for Teams...
  • Page 78 When using right to left languages (Hebrew, for example) the soft dial pad and presented dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 79 Release Notes 3. Previous Releases Incident Description In some cases, signing in as user B after the device was used by user A does not proceed flawlessly. Restore to default is consequently recommended after signing out. [C435HD] The phone excludes few features that are supported by the other Teams Native phones.
  • Page 80 400HD Series IP Phones for Teams Incident Description IPPAN-3167 [C435HD] During sign-in from another device (using the PC/Mobile) the application requests re-typing the password on the phone UI (in addition to entering it on the PC/Mobile). IPPAN-5100 [C435HD] [Multiple Calls] Resuming the second call after ending the first call results in the speaker hard key light on the phone being off when it should be on.
  • Page 81 Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 82 400HD Series IP Phones for Teams Incident Description IPPAN-6089 [Call queue] When Agent-1 answers an incoming call, Agent-2 should pop up a message that the call is answered by Agent-1; it doesn’t. IPPAN-7402 [USB headset] If the phone is booted while a USB headset is connected, the handset cannot be used.
  • Page 83 Features related to Microsoft Teams None. Microsoft Teams Version 2022022305/0223 was already part of the previous  Features related to AudioCodes devices ‘Collect Logs’ action by AudioCodes Device Manager was expanded and now  includes additional logs. The .zip file includes the following files: •...
  • Page 84 This change was made to prevent malicious actions or unintended errors that might cause damage to the device. Disconnecting from Wi-Fi on the C470HD phone is performed silently, without  built-in audial notifications | noisy ‘beep’ distractions.
  • Page 85 DSP-1144 [C470HD] The handset’s maximum volume is not high enough. IPPAN-4110 On some occasions, there is no voice when powering Off /On a Bluetooth headset device.
  • Page 86 When using right to left languages (Hebrew, for example) the soft dial pad and presented dial string are reverted. IPPAN-2476 [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is picked up. IPPAN-2510 An incorrect date format is displayed when the current language is Simple Chinese.
  • Page 87 Release Notes 3. Previous Releases Incident Description [Better Together] Though users can join meetings from a phone or from the PC client, it’s recommended to join from the phone. After joining, the phone is used as the audio device and the PC client notifies ‘You’re in a meeting on another device’; the user is then prompted to join the meeting on the PC client as well, for content sharing.
  • Page 88 400HD Series IP Phones for Teams Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD in this version release (Roadmap), though: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 89: Device

    Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 90 400HD Series IP Phones for Teams Incident Description [Device Duo] Starting a desktop call from the paired device isn’t supported. Version 2.3.410 Document #: LTRT-08641...

  • Page 91: Version 1.17.561

    Features related to Microsoft Teams None. Microsoft Teams Version 2022022305/0223 was already part of the previous  Features related to AudioCodes devices ‘Collect Logs’ action by AudioCodes Device Manager was expanded and now  includes additional logs. The .zip file includes the following files: •...
  • Page 92 This change was made to prevent malicious actions or unintended errors that might cause damage to the device. Disconnecting from Wi-Fi on the C470HD phone is performed silently, without  built-in audial notifications | noisy ‘beep’ distractions.

  • Page 93: Teams Application

    DSP-1144 [C470HD] The handset’s maximum volume is not high enough. IPPAN-4110 On some occasions, there is no voice when powering Off /On a Bluetooth headset device.
  • Page 94 When using right to left languages (Hebrew, for example) the soft dial pad and presented dial string are reverted. [C470HD] The phone displays an irrelevant ‘Meeting’ string when a parked call is IPPAN-2476 picked up.
  • Page 95 Release Notes 3. Previous Releases Incident Description [Better Together] Though users can join meetings from a phone or from the PC client, it’s recommended to join from the phone. After joining, the phone is used as the audio device and the PC client notifies ‘You’re in a meeting on another device’; the user is then prompted to join the meeting on the PC client as well, for content sharing.
  • Page 96 400HD Series IP Phones for Teams Incident Description [C435HD] The phone excludes few features that are supported by the other Teams Native phones. The Calendar and Meet now features are unavailable on the C435HD in this version release (Roadmap), though: The user can escalate a peer-to-peer call to meeting when adding another user ...

  • Page 97: Device

    Power Supply and to PoE simultaneously. IPPAN-2542 [C470HD, C455HD] Sometimes, touching one of the keys results in the speaker emitting a little noise. This usually happens immediately after phone restart. IPPAN-3283 When using multiple users on a single phone (i.e., if user A signs out and then signs...
  • Page 98  modified to include the device MAC address in addition to the model name: (C470HD-[MAC address] instead of C470HD, for example). In addition, new capability has been added for network administrators to configure the hostname. The hostname can be configured via the configuration file using the AudioCodes Device Manager.
  • Page 99 Upgrade to Microsoft Admin Agent application version 322  Features related to the AudioCodes Device Feature in preview: The Device Duo enables AudioCodes’ IP phones to be configured  as a paired audio device. The feature allows users to use their phone not only as a standalone desk phone but also as a smart audio device for all kinds of UC applications running on the PC.
  • Page 100 400HD Series IP Phones for Teams 3.12 Version 1.14.449 Note: Version 1.14.449 includes Microsoft Teams Version 2021101205. 3.12.1 What’s New in Version 1.14.449 Features related to Microsoft Teams Upgrade to Microsoft Teams application version 2021101205  Upgrade to Microsoft Company Portal application version 5.0.5304.0 ...
  • Page 101 Release Notes 3. Previous Releases A ‘No internet connection’ indication is displayed suggesting that calling a phone number is available. Hide names and meeting titles for individual devices. A new setting has been  added allowing users to hide names and meeting titles for individual devices. Users can hide meeting information via the Meetings page (More >...
  • Page 102 400HD Series IP Phones for Teams Features related to the AudioCodes Device AudioCodes’ Device Manager features new capabilities for the Teams phones:  • Connected peripheral devices are displayed in a dedicated new Show Info screen. Network administrators can navigate to the screen via the Show Info menu option (Monitor >...
  • Page 103 Network administrators can get logs from devices for • debugging purposes without needing to go to the device The Collect Logs option in AudioCodes’ Device Manager, shown in the next figure, allows this. Network administrators can navigate to the option via Monitor > Dashboard >...
  • Page 104 400HD Series IP Phones for Teams After the logs are collected, the Devices Status page displays in the same row as the device from which logs were collected, as shown in the next figure. Network administrators can click the icon to download the logs. Information related to the device’s hardware specification is •...
  • Page 105 USB disk, network administrators enter recovery mode by long-pressing the reset key for 4 seconds (C470HD) or by simultaneously pressing the ‘back’ key + the MENU key (other phones); the device’s LED lights up red. The network administrator then inserts the USB disk with the target firmware, chooses the ‘Apply update from USB disk’...
  • Page 106 400HD Series IP Phones for Teams New localization support for Japanese; the phone UI is now available in Japanese.  New localization support for Korean (Applies to C470HD); the phone UI is now  available in Korean, including Korean keyboard.
  • Page 107 Website: https://www.audiocodes.com ©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, and AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited.

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