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Troubleshooting - Motorola HMWC1020 Quick Start Manual

Wired camera
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Wired Camera
5
Position the camera to view the desired area and plug the camera into the Gateway. Keep in
mind that the field of view is 80 degrees and motion sensor distance works up to 20 feet (6 m).
6
Make slight adjustments to the camera-viewing angle by tilting and panning the camera mirror by
hand.
Tabletop Mount Your Wired Camera
The camera can be placed on a level surface using the included tabletop base.
1
If not already inserted, slide the camera into the stand, aligning the two posts into
the two holes.
2
Plug the camera cable into the Gateway. If necessary, use an optional extension
cable to lengthen the distance between the Gateway and the camera.
3
Make slight adjustments to the camera-viewing angle by tilting and panning the camera by hand.

Troubleshooting

Problem
No camera picture
Poor picture quality
Motion events are not
triggered
Sample Gateway Shown
Ensure all cables are firmly connected.
Ensure that your Gateway is powered.
Ensure you have the proper camera selected.
Ensure camera cables are not coming into contact with other types of
cables, including electric and phone lines.
Ensure proper camera quality settings are configured when viewing a
live web cam.
Ensure there is proper lighting.
Ensure that all cables are firmly connected. For non-standard cable
types, ensure that the proper converter is being used.
Ensure the camera is not positioned behind glass. The motion sensor is
triggered by changes in heat. Any material such as glass that "insulates"
the camera will not be able to detect motion.
Ensure the camera head is positioned properly.
CAM1
CAM2
CAM3
Solution
Quick Start Guide
Page 3

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