Troubleshooting - Motorola HMVC3050 - Homesight Wireless Day/Night Camera Quick Start Manual

Troubleshooting

Problem
Camera will not register
with the Wireless
System Controller
No camera picture
Poor picture quality
Motion events are not
triggered
Audio problems
FAQ
How far away can the camera see?
Depending on the lighting conditions and the size of the object(s), you can view objects up to 200 feet (60 m) away with a viewing
angle of 80 degrees. The motion sensor is capable of detecting objects at up to 16 feet (5 m) with a field of view of 80 degrees.
How sensitive is the camera's microphone?
The microphone picks up normal conversation 6–10 feet away.
Solution
•
Ensure that the camera is powered and the power switch is On (table mount base).
•
Ensure that the Wireless System Controller is powered and online.
•
Ensure that you are pressing the Discovery button.
•
Reposition the camera closer to the Wireless System Controller.
•
Try a hard reset by holding down the Discovery button while powering up the camera.
•
Ensure that the Wireless System Controller is powered and online.
•
Ensure that you have the proper camera selected.
•
Reposition the camera closer to the Wireless System Controller.
•
Ensure that you are using the proper power supply.
•
Make sure the proper camera quality settings are configured when viewing (Motorola
homesight™ User Guide).
•
Make sure your camera viewing area has proper lighting.
•
Try another location.
•
Select other operating channels on other 2.4 GHz devices.
•
Be sure there is no conflict with your WiFi network. See the homesight User Guide for
details.
•
Ensure that the camera is not positioned behind glass. The motion sensor is triggered
by changes in heat. Any material such as glass that "insulates" keeps the camera from
detecting heat changes (movement).
•
Ensure that the camera head is positioned properly.
•
Make sure the speaker volume is turned up when playing back the video clip.
•
Make sure the sound is within the microphone range (6–10 feet).
•
Does the computer have a sound card and are the speakers activated and loud
enough?
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