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Troubleshooting - Motorola HMVC3050 Quick Start Manual

Wireless day/night camera
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Troubleshooting

Problem
Camera will not register with the
Wireless System Controller
No camera picture
Poor picture quality
Motion events are not triggered
Audio problems
FAQ
How far away can the camera see?
Depending on the lighting conditions and the size of the object(s), you can view objects from 2 feet away (or more) with a
viewing angle of 80 degrees. The motion sensor is capable of detecting objects at up to 16 feet (5 m) with a field of view of
80 degrees.
How sensitive is the camera's microphone?
The microphone picks up normal conversation 6–10 feet away.
Solution
Ensure that the Wireless System Controller is powered and online.
Ensure that you are pressing the Discovery button.
Reposition the camera closer to the Wireless System Controller.
Try a hard reset by holding down the Discovery button while
powering up the camera.
Ensure that the Wireless System Controller is powered and online.
Ensure that you have the proper camera selected.
Reposition the camera closer to the Wireless System Controller.
Ensure that you are using the proper power supply.
Make sure the proper camera quality settings are configured when
viewing (Motorola homesight™ User Guide).
Make sure your camera viewing area has proper lighting.
Try another location.
Select other operating channels on other 2.4 GHz devices.
Be sure there is no conflict with your WiFi network. See the
homesight User Guide for details
Ensure that the camera is not positioned behind glass. The motion
sensor is triggered by changes in heat. Any material such as glass
that "insulates" keeps the camera from detecting heat changes
(movement).
Ensure that the camera head is positioned properly.
Make sure the speaker volume is turned up when playing back the
video clip.
Make sure the sound is within the microphone range (6–10 feet).
6

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