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Troubleshooting - Motorola HMEZ2000 - Homesight Wireless Home Security Monitoring Quick Start Manual

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Troubleshooting

Problem
Solution
Camera will not register
with the Wireless
System Controller
No camera picture
Poor picture quality
Motion events are not
triggered
Audio problems
Wireless Door/Window Sensor
Problem
Solution
LED does not light up
Wireless System
Controller does not
recognize the sensor
during discovery
Events are not
triggered. Is the sensor
registered with your
Wireless System
Controller?
Sensor continually
sends an event
(Wireless Motion Sensor Camera)
Ensure that the camera is powered and the power switch is On (table mount base).
Ensure that the Wireless System Controller is powered and online.
Ensure that you are pressing the Discovery button.
Reposition the camera closer to the Wireless System Controller.
Try a hard reset by holding down the Discovery button while powering up the camera.
Ensure that the Wireless System Controller is powered and online.
Ensure that you have the proper camera selected.
Reposition the camera closer to the Wireless System Controller.
Ensure that you are using the proper power supply.
Make sure the proper camera quality settings are configured when viewing (Motorola homesight™
User Guide).
Make sure your camera viewing area has proper lighting.
Try another location.
Select other operating channels on other 2.4 GHz devices.
Be sure there is no conflict with your WiFi network. See the homesight User Guide for details.
Ensure that the camera is not positioned behind glass. The motion sensor is triggered by changes in
heat. Any material such as glass that "insulates" keeps the camera from detecting heat changes
(movement).
Ensure that the camera head is positioned properly.
Make sure the speaker volume is turned up when playing back the video clip.
Make sure the sound is within the microphone range (6–10 feet).
Does the computer have a sound card and are the speakers activated and loud enough?
Ensure the batteries are properly inserted with the correct polarity.
Ensure you are using fully charged AAA batteries.
Ensure sensor is powered. Position the sensor in closer proximity to your Wireless System Controller
and try again. Ensure there are no other wireless devices interfering with the sensor. The sensor
transmits on the 418 MHz frequency.
Ensure that you have the proper settings configured for the sensor
Ensure that you have the proper settings configured for the sensor. For example, confirm you have
armed the sensor.
The sensor can be configured so that it can send an event when the contacts are closed or when
they are opened.
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