Troubleshooting; Video Troubleshooting - HIS -UM19-H Series User Manual

Video Troubleshooting

IMPORTANT!
If using a KVM extender, first try to resolve any problems using the solutions listed
below. If the problem still exists, try bypassing the KVM extender. If this fixes the
problem and allows the monitor to work properly, then the KVM extender is the
source of the problem� Please refer to the troubleshooting section of the KVM
extender manual or contact Hope Industrial Systems for additional assistance.
Symptom Causes
No image on Monitor is not powered on or
the screen
power cable is not plugged
and control's in�
Power
Indicator light
is not lit
The "Auto Power Off"
function is enabled�
No image on Video cable is not plugged in
the screen
correctly�
and control's
PC is in Power Saving
Power
mode�
Indicator light
is lit orange
PC is not powered on�
PC is not sending signal.
Screen image Brightness and/or contrast
is dim
settings are not set properly.

Troubleshooting

Solutions
•
•
•
Disable the "Auto Power Off" function in the
OSD's "Setup" menu.
Check the video cable connection at the
monitor, PC, and/or KVM extender�
Power Saving mode can usually be exited
by moving the mouse or pressing a key on
the keyboard�
Ensure PC is powered on�
Connect the PC to another known working
monitor to check the PC source signal.
Adjust the monitor's brightness and/or
contrast settings in the OSD's "Contrast/
Brightness" menu.
UM19H User Manual, 99155C, November 2022
Press the Power button on the monitor
and make sure the Power Indicator light
is lit blue�
Check power connections at the monitor
and power source�
For DC models, check the connector
polarity and ensure input voltage is 9.6
to 36�6 VDC�
Troubleshooting
25