Troubleshooting; Video Troubleshooting - HIS -ML19-***E User Manual

Video Troubleshooting
IMPORTANT!
If using a KVM extender, first try to resolve any problems using the solutions listed
below� If the problem still exists, try bypassing the KVM extender� If this fixes the
problem and allows the monitor to work properly, then the KVM extender is the
source of the problem� Please refer to the troubleshooting section of the KVM
extender manual or contact HIS for additional assistance�
Symptom
No image on
the screen and
control's Power
Indicator light is
not lit
"No Signal"
message box
and no image on
the screen
No image on
the screen and
control's Power
Indicator light is
lit orange

Troubleshooting

Causes
Monitor is not powered on�
Video cable is not plugged in
correctly�
PC is in Power Saving
mode�
PC is not powered on�
PC is not sending signal�
Video cable is not plugged in
correctly�
PC is in Power Saving
mode�
PC is not powered on�
PC is not sending signal�
Solutions
• Press the Power button on the
monitor and make sure the Power
Indicator light is lit blue�
• Check power connections at the
monitor and power source�
Check the video cable connection at the
monitor, PC, and/or KVM extender�
Power Saving mode can usually be exited
by moving the mouse�
Ensure PC is powered on�
Connect the PC to another known working
monitor to check the PC source signal�
Check the video cable connection at the
monitor, PC, and/or KVM extender�
Power Saving mode can usually be exited
by moving the mouse�
Ensure PC is powered on�
Connect the PC to another known working
monitor to check the PC source signal�
ML19E User Manual, February 2011
Troubleshooting
21