Troubleshooting; Video Troubleshooting - HIS -UM19.5-***A User Manual

Video Troubleshooting

IMPORTANT!
If using a KVM extender, first try to resolve any problems using the solutions listed
below. If the problem still exists, try bypassing the KVM extender. If this fixes the
problem and allows the monitor to work properly, then the KVM extender is the
source of the problem� Please refer to the troubleshooting section of the KVM
extender manual or contact Hope Industrial Systems for additional assistance.
Symptom
No image on
the screen and
control's Power
Indicator light is
not lit
No image on
the screen and
control's Power
Indicator light is
lit orange
Screen image is
dim

Troubleshooting

Causes
Monitor is not powered on�
The "Auto Power Off"
function is enabled�
Video cable is not plugged in
correctly�
PC is in Power Saving
mode�
PC is not powered on�
PC is not sending signal.
Brightness and/or contrast
settings are not set properly.
Solutions
• Press the Power button on the
monitor and make sure the Power
Indicator light is lit blue.
• Check power connections at the
monitor and power source�
• For DC models, check the connector
polarity and ensure input voltage is
9�6 to 36�6 VDC�
Disable this setting by unchecking the box
for the "Auto Power Off" function in the
OSD's "Setup" menu.
Check the video cable connection at the
monitor, PC, and/or KVM extender�
Power Saving mode can usually be exited
by moving the mouse.
Ensure PC is powered on�
Connect the PC to another known working
monitor to check the PC source signal.
Adjust the monitor's brightness and
contrast settings in the OSD's "Contrast /
Brightness" menu.
UM19.5A User Manual, 99159, March 2017
Troubleshooting
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