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User Guide
A272-366
AMS DEVICE MANAGER DISPLAy
Symptom
Gauges show value as NaN with
Bad Status
AMS Device Manager not able
to scan the device
(Communication Module).
Emerson.com/SolaHD
Probable Cause
The device variable associated
with the dynamic variable
being displayed has no value to
be displayed
Communication Module
not powered
Hart connection issues
Polling address
4. TROUBLESHOOTING
Corrective Action
Check if the power supply related to
the dynamic variable is connected.
If not, use AMS-DM to remap the
dynamic variables associated with
the power supply channel which
is connected.
Check if the communication module
is connected properly to the
power supply using the I2C
communication cable.
Check the loop power supply (24V),
polarity of connections, integrity of
wiring, loop resistance and possible
noise issues.
Check if AMS-DM is set to scan
multi drop devices in case the
communication module is
configured at non-zero
polling address
8/2022
Page: 27
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