7. Error Messages and Troubleshooting
Display/
Problem
appears or the
monitor is
turned off
unexpectedly
during a
measurement.
Nothing
appears on the
display of the
monitor.
Readings
appear too high
or too low.
Any other
communication
issue occurs.
Any other
problems
occur.
EN45
Possible Cause
Batteries are depleted.
Batteries are depleted.
Battery polarities are not
properly aligned.
Blood pressure varies constantly. Many factors
including stress, time of day, and/or how you apply
the arm cuff, may affect your blood pressure.
Review sub-sections 2.4 - 2.6 and section 3.
Follow the instructions shown in the smart device,
or visit the "Help" section in the "OMRON connect"
app for further help. If the problem still persists,
contact your OMRON retail outlet or distributor.
Press the [START/STOP] button to turn the monitor
off, then press it again to take a measurement. If the
problem continues, remove all batteries and wait for
30 seconds. Then re-install batteries.
If the problem still persists, contact your OMRON
retail outlet or distributor.
Solution
Immediately replace all 4
batteries with new ones.
Refer to sub-section 2.1.
Check the battery
installation for proper
placement.
Refer to sub-section 2.1.