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User's Guide
Paper Jam Occurs Frequently
❏ Check if it can be used with this product.
❏ Check the settings and the number of sheets.
❏ Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.
❏ If paper jams occur frequently, try using newly opened papers.
❏ Keep paper that you opened once sealed in a plastic bag.
❏ Try disabling Print Speed Priority. On the home screen, tap Settings > General Settings > Printer Settings >
Print Speed Priority, and then disable the setting.
Related Information
"Available Paper Types and Capacities" on page 26
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"Unavailable Paper Types" on page 29
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"Paper Handling" on page 29
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"Paper Storage" on page 30
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"Setting the Paper Type" on page 32
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Paper is Smeared or Scuffed
❏ Check if it can be used with this product.
❏ Check how to load paper and the number of sheets.
❏ Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.
❏ If papers are smeared or scuffed frequently, try using newly opened papers.
❏ Keep paper that you opened once sealed in a plastic bag.
❏ Try Thick Paper mode. Tap Settings > General Settings > Printer Settings > Thick Paper. See the printer's
LCD screen for the setting options.
❏ If paper is still smeared after enabling Thick Paper, reduce the print density or copy density.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
"Available Paper Types and Capacities" on page 26
&
"Unavailable Paper Types" on page 29
&
"Paper Handling" on page 29
&
"Paper Storage" on page 30
&
"Setting the Paper Type" on page 32
&
Checking Messages on the LCD Screen
If an error message is displayed on the screen, follow the on-screen instructions or the solutions below to solve the
problem.
Solving Problems
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