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Atos Unify OpenScape CP210 User Manual

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Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP210
Atos Unify OpenScape 4000
User Guide HFA
A31103-C1100-U121-01-7619

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Summary of Contents for Atos Unify OpenScape CP210

  • Page 1 Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP210 Atos Unify OpenScape 4000 User Guide HFA A31103-C1100-U121-01-7619...

  • Page 2: Important Information

    Important information Important information For safety reasons, the telephone should only be supplied with power: using the original power supply unit. over a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone. Should you encounter any problems, consult your administrator.

  • Page 3: Care And Cleaning Instructions

    Important information Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device. Do not use substances such as alcohol, chemicals, solvents or scouring agents, as these substances can lead to surface damage. Clean the phone with a soft and slightly damp cloth.

  • Page 4: License Information

    Important information Energy Star ENERGY STAR is a US Environmental Protection Agency voluntary program that helps businesses and individuals save money and pro- tect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emis- sions by meeting strict energy efficiency criteria or requirements set by the US Environmental Protection Agency.

  • Page 5: Table Of Contents

    Contents Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming the required option Setting the required option Service Intended use...
  • Page 6 Contents Call lists Settings and functions Ports on the underside of the phone Threading the connection cables How to use network connections Using the USB port Telephone settings Setting the display contrast Audio Adjusting the speakerphone to the room acoustics Call settings Activating and deactivating second call System speed-dial numbers...
  • Page 7 Contents Ending a call Dialling Off-hook dialing On-hook dialing Dialing with the headset connected En-bloc sending or correcting phone numbers Redialing the last number dialed Redialing a saved number Making calls with a direct station selection key Dialing subscribers from the call lists Calling a subscriber from the Directory Using speed dialing Call duration display...
  • Page 8 Contents Ending a call Parking a call Manually parking a call Calling a second party (consultation) Transferring a call Saving phone numbers for redial Using the second call feature Entering commands using tone dialing (DTMF suffix dialing) Conference Setting up a conference Adding a party Transferring a conference Disconnecting conference participants...
  • Page 9 Contents Identifying the line used Making calls on multiple lines alternately Ending the connection on a line key Entering a call on a line in a three-party conference Allowing a party to join a call Blocking other parties from joining a call Third-party monitoring Making calls in an executive / secretary team Calling an executive or secretary phone...
  • Page 10 Contents Announcement (broadcast) to all members of a line trunk group Forwarding calls for other stations Storing a destination for another telephone / activating call forwarding Saving a forwarding destination for fax / PC / busy station – activating call for- warding Displaying / deactivating forwarding for another telephone Displaying / deactivating forwarding for fax / PC / busy stations Changing forwarding for another station Diagnostic data...
  • Page 11 Contents Licenses User menu Fixing problems Responding to error messages Troubleshooting Index...

  • Page 12: General Information

    General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone.

  • Page 13: Selecting And Confirming The Required Option

    General information Selecting and confirming the required option Required operating steps with display text Press the key on the left or right side. Select an option in the menu or in lists using the navigator keys. The required option is selected. Volume Confirm the selected option.

  • Page 14: Intended Use

    General information Intended use The OpenScape Desk Phone CP210 is a desktop or wall-mounted unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. The OpenScape Desk Phone CP210 can also be connected to Wi-Fi with a additional Wi-Fi dongle.

  • Page 15: Getting To Know The Openscape Desk Phone Cp210

    Getting to know the OpenScape Desk Phone CP210 Getting to know the OpenScape Desk Phone CP210 The following sections describe the most frequently used controls and dis- plays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.

  • Page 16: Navigation Keys

    Getting to know the OpenScape Desk Phone CP210 The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various func- tions. The function keys (non-programmable) are assigned to the fol- lowing functions during a call: : Provides access to the user menu for locally controlling the phone settings.

  • Page 17: Programmable Function Keys On The Phone

    Getting to know the OpenScape Desk Phone CP210 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pic- Functions when key is pressed togram In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor...

  • Page 18: Signaling Led

    "Line / trunk keys" à page Signaling LED When the Atos Unify OpenScape 4000 is idle (on-hook), the Signaling LED state and color depends on the state of the Mailbox / Call log LED (see table below). Call log key must be configured on the phone to have the following functionality.

  • Page 19: Dialpad

    Call log LED Signaling LED ON - solid red light When the Atos Unify OpenScape 4000 is not idle, the Signaling LED shows the following signal lights: Solid green light if the phone is off-hook, dialing, calling, ringing (outgoing) or connected.
  • Page 20 Getting to know the OpenScape Desk Phone CP210 Character overview The character overview depends on the current language setting. & ä ö ß ü ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text Function when held...

  • Page 21: Display

    Getting to know the OpenScape Desk Phone CP210 Function during text Function when held input down Types special characters Calls the answering (not in 123 mode). machine. Text editor Additional options are available in the text editor. This is used when pro- gramming a forwarding destination, for example.
  • Page 22 Getting to know the OpenScape Desk Phone CP210 Time Date Idle menu navigation Phone number The function key labels display the assigned key settings. For each label, a maximum of eight characters can be displayed. Status icon Press this key to return to the idle mode display from a call list. Press this key to return to the idle mode display from the Program or Settings menu.
  • Page 23 Getting to know the OpenScape Desk Phone CP210 Icons in the idle menu Icons for different situations and options are displayed on the phone screen in idle mode. Display Icon Explanation position Displays the Wi-Fi signal strength and status line (more bars indicate a stronger signal).

  • Page 24: Displays On The Status Line For Adjusting The Volume

    Getting to know the OpenScape Desk Phone CP210 Displays on the status line for adjusting the volume Use the keys to adjust the ringer, handset and speaker volume. The fol- lowing status icons are displayed: Display Meaning Ringer volume in 10 levels Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after pick-...
  • Page 25 Getting to know the OpenScape Desk Phone CP210 Icon Explanation A status icon in front of your own phone number (replaced, for example, by call forwarding or Mobility icon). Context menus If an up or down arrow appears beside an entry in the second line, a context menu is available whose options you can select using the nav- igator keys (see...
  • Page 26 Getting to know the OpenScape Desk Phone CP210 Ringer off Other menu options (hidden) Do not disturb Mobile logon Cancel callbacks Directed pickup Functions during a call In many operating situations you are offered appropriate functions or advisories in the second line of the display. Select the remaining other available hidden functions using the navigator keys.

  • Page 27: Mailbox

    Getting to know the OpenScape Desk Phone CP210 Icon Meaning Your call partner has placed the call on hold. The voice connection is secure. The voice connection is not secure. Mailbox Depending on your communication platform and its configuration, you can use the function key to access messages from services.

  • Page 28: Call Lists

    Getting to know the OpenScape Desk Phone CP210 Call lists Calls to the phone, unanswered calls, and dialed phone numbers are saved in “call lists”. To call subscribers from the call lists, press the func- tion key with the icon or search a call list in the idle menu using the (see "Dialing subscribers from the call lists"...

  • Page 29: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone CP210 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port...

  • Page 30: Threading The Connection Cables

    Getting to know the OpenScape Desk Phone CP210 Threading the connection cables Thread the connection cables on the back of the phone through the holes in the stand. Arranged in this way, the device always has a secure stand. The picture shows only an example of the OpenScape Desk Phone series. How to use network connections The OpenScape Desk Phone provides a 1 Gb/s Ethernet switch and a USB port.

  • Page 31: Using The Usb Port

    Getting to know the OpenScape Desk Phone CP210 USB port PC LAN port Network LAN port Using the USB port The USB type A port above the display can be used for connecting the fol- lowing items: A USB headset (for compatible headsets, refer to https://wiki.uni- fy.com/wiki/Headsets_for_OpenScape_Desk_Phone_CP), not included...

  • Page 32: Telephone Settings

    Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.

  • Page 33: Adjusting The Speakerphone To The Room Acoustics

    Telephone settings Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the microphone, you can set the telephone to "Normal room", "Room with echo" and "Quiet room" to suit the acoustics in your environment. Press the button in idle mode.

  • Page 34: System Speed-Dial Numbers

    Telephone settings Activate? Select and confirm the option shown. Optionally, select and confirm the option shown. Deactivate? System speed-dial numbers This function must be configured by your administrator. Speed-dial numbers are saved in the system. Your administrator will provide you with the system speed-dial directory in printed form for example.

  • Page 35: Settings That Impact Energy Efficiency

    Telephone settings Destinations? Confirm the option shown. Select and confirm the option shown. Speed dial features? Press the required speed-dial key. If the key is already in use, the pro- grammed phone number appears on the screen. Confirm the option shown. New entry? Enter the phone number.

  • Page 36: Programming The Function Keys

    Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with four programmable keys, all of which can be programmed on two separate levels. After programming a function key, a “Label“ must be assigned to each cor- responding function.

  • Page 37: Configuring Selected Dialling / Direct Station Selection Keys

    Programming the function keys The LED display indicates the status of the function (see "Meaning of LEDs on function keys" à page 18). Configuring selected dialling / direct station selection keys Your telephone can be configured so that direct station selec- tion keys cannot be set up for data privacy and personal security reasons.

  • Page 38: Additional Selected Dialing Key Functions

    Programming the function keys Additional selected dialing key functions Prerequisite: You have defined a phone number for a selected dialing key and are still in the menu (see "Defining the phone number" à page 37). Entering an automatic consultation call Select and confirm the option shown.

  • Page 39: Deleting Function Key Programming

    Programming the function keys Open the menu. Select and confirm the option shown. Key function? Press the function key. Confirm the option shown. Change? Select and confirm the option shown. More features? Select and confirm the option shown. Call pickup? Select and confirm the option shown.

  • Page 40: Making Calls

    Making calls Making calls Receiving calls The telephone rings if the ring tone is active. The status LED also flashes green. If transmitted, the calling party information (name, phone num- ber) is displayed. Answering a call via the handset The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the asso- ciated name is shown on the display (must be activated by the administrator).

  • Page 41: Answering A Call Using A Dss Key

    Making calls Optionally, press the key. The key lights up. The headset is activated. Adjust the call volume, if necessary. Answering a call using a DSS key Prerequisite: You have configured direct station selection keys on your telephone (see "Programming the function keys" à page 36 "Con- figuring selected dialling / direct station selection keys"...

  • Page 42: Directed Call Transfer

    Making calls Directed call transfer You hear another phone ring and recognize the number, or a colleague asks that you pick up calls for a specific phone. Lift the handset. Select and confirm the option shown. Direct call pickup? Enter the phone number of the phone you want to pick up the call. Displaying the called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the default display for call pickup groups is...

  • Page 43: Dialling

    Making calls Press the illuminated key. The key shown is no longer lighting. Press the illuminated key. The key shown is no longer lighting. Hang up the handset. Press the key if it is configured. Disconnect? After the call has ended (either by you or the remote party), end of call notification with information about the duration of the call is displayed.

  • Page 44: Dialing With The Headset Connected

    Making calls Dialing with the headset connected Prerequisite: The headset is connected. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. The key illuminates. En-bloc sending or correcting phone numbers You can enter the number without the number being dialled straight away.

  • Page 45: Redialing The Last Number Dialed

    Making calls If the party answers, activate the speakerphone mode Optionally, lift the handset. Redialing the last number dialed The last phone number dialed on your phone is dialed automatically. Number redial Press the redial key. If the party answers, activate the speakerphone mode. Optionally, lift the handset.

  • Page 46: Dialing Subscribers From The Call Lists

    Making calls Dialing subscribers from the call lists Calling back unanswered calls The LED on the function key for the call log lights up green to signal unanswered calls. Press the function key for the call list. The call list opens. You are imme- diately in the "Unanswered calls"...

  • Page 47: Calling A Subscriber From The Directory

    Making calls Return? Select and confirm to select a different list if necessary. Optionally, open the idle menu in idle status. Select and confirm the list of unanswered calls. Unanswered calls? Optionally, select and confirm the list of answered calls. Incoming calls? Optionally, select and confirm the list of dialed calls.
  • Page 48 Making calls Character Number key g G h H i I 4 j J k K l L 5 m M n N o O 6 p P q Q r R s S 7 t T u U v V 8 w W x X y Y z Z 9 .
  • Page 49 Making calls Confirm the selected option. Press the key accordingly to scroll alternatively to the previous or next entry. Select and confirm to launch the quick search again. Back? Calling a subscriber The subscriber found is shown on the display. Confirm to establish the connection immediately.

  • Page 50: Using Speed Dialing

    Making calls Exiting the Directory Use the navigator key at the top level of the Directory to select the fol- lowing option: Confirm the option shown. You exit the Directory immediately. Exit? Using speed dialing This function must be configured by your administrator. Speed-dial numbers may also contain command or access code sequences and may be linked to other speed-dial numbers (see "Speed...

  • Page 51: Dialing With Call Charge Assignment

    Making calls The call charge display feature must be requested from the Network oper- ator and configured by your administrator. Dialing with call charge assignment You can assign external calls to certain projects. Prerequisites Project numbers (from 1 to 5) have been configured for certain pro- jects.

  • Page 52: If You Cannot Reach A Destination

    Making calls Enter the phone number. Wait for the tone and answer with the speaker. Optionally, lift the handset and speak to the party who answers. If the party to whom you are speaking has activated "Speaker call protect", your speaker call will be received as a normal call (see "Activating or deactivating "Speaker call pro- tect""...

  • Page 53: Forwarding Calls Automatically

    Making calls Forwarding calls automatically Forwarding of internal and external calls in the system can be configured and activated for your line by your administrator. The following calls may be forwarded: All calls unconditionally When the line is busy Call forwarding no reply Delayed call forwarding This forwarding type can be used for initial or second calls.

  • Page 54: Fixed Forwarding For All Calls

    Making calls FWD-VAR- All calls are forwarded to the saved phone number, the ALL-BOTH on phone number is deleted after deactivation. FWD-FIXED All calls are forwarded, the saved phone number is not deleted after deactivation. FWD-VAR- Only internal calls are forwarded. ALL-INT on FWD-VAR- Only external calls are forwarded.

  • Page 55: Activating And Deactivating Fixed Forwarding By Option

    Making calls Enter destination: Select and confirm the option shown. Enter the phone number for the forwarding destination. Any destination previously saved will be overwritten. Confirm when the complete number has been entered. Fixed forwarding Save? is saved and activated. Activate fixed forwarding Prerequisite: A fixed forwarding destination is saved (see "Configuring...

  • Page 56: Variable Forwarding For All Calls

    Making calls Open the menu. Select and confirm the option shown. Feature settings? Select and confirm the option shown to activate or deactivate fixed for- Call forwarding? warding. "Fixed call forw. is on" or "FWD-FIXED off" is displayed. Variable forwarding for all calls In the case of variable forwarding, programming a forwarding destination activates forwarding for all calls.
  • Page 57 Making calls Forwarding on busy Call forwarding no reply Forwarding on busy or after timeout Call forwarding is activated when a forwarding destination is pro- grammed. If forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating forwarding Open the menu.

  • Page 58: Displays

    Making calls Call forwarding can also be preconfigured in the system (see "Forwarding calls" à page 52). Displays In idle mode, the following signals remind you that forwarding is enabled: Fixed and variable forwarding The number and name of the forwarding destination is shown on the dis- 12345 PETER play.

  • Page 59: Canceling Callbacks

    Making calls If the party has activated call forwarding, you will receive the callback from the call forwarding destination. Canceling callbacks Cancel callback? Confirm the option shown. Optionally, do not answer the call. After ringing four times, the call- back is canceled. Responding to a callback request Prerequisite: You have received at least one callback request (see "Mes-...

  • Page 60: During A Call

    Making calls During a call Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and hang up the handset on the receiver. Then release the key and proceed with your call.

  • Page 61: Parking A Call

    Making calls In speakerphone mode, press the illuminated green key. When conducting a call via the headset, press the illuminated green key. After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown on the phone screen. Parking a call You can park up to 10 internal or external calls on the OpenScape 4000 and resume them at another telephone.

  • Page 62: Manually Parking A Call

    Making calls Manually parking a call You can park a call manually in a free park position on your phone and retrieve it on your own telephone or on another one. This function can also be performed on telephones that do not have a display. Parking a call Select and confirm the option shown.

  • Page 63: Transferring A Call

    Making calls Toggle? Select and confirm the option shown. You switch to the held party. Ending an alternate operation Select and confirm the option shown. The active call is disconnected and Release and return? the held call is restored. Combining the call partners in a three-party conference Conference? Select and confirm the option shown.

  • Page 64: Saving Phone Numbers For Redial

    Making calls Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number redial" and overwrites previously saved phone numbers. Dial the saved number from the idle menu (see "Redialing a saved number" à page 45).

  • Page 65: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Making calls Pickup Press the "Pickup" function key. You are connected to the second caller. The first party is placed on hold. Ending the second call and resuming the first one Release and return? Confirm to disconnect. Optionally, Hang up the handset and lift it again. Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number, you can activate DTMF tone dialing (dual-...

  • Page 66: Setting Up A Conference

    Making calls Setting up a conference by calling a party, receiving a call, making a consultation call or receiving a second call. Answering a second call and including the caller in the conference. Toggling between the conference and a consultation call or second call.

  • Page 67: Adding A Party

    Making calls Setting up a conference from a second call Prerequisite: You are conducting a call and receive a second call (see "Using the second call feature" à page 64). You hear an alerting tone. Select and confirm the option shown. You are connected to the second Answer camp-on? caller.

  • Page 68: Transferring A Conference

    Making calls Conference? Select and confirm the option shown. Press the key to add the party from the consultation call to the con- ference. Toggle between the conference and the consultation call. Toggle? Select and confirm to end the consultation call and return to the Return to conference? conference.

  • Page 69: Disconnecting Conference Participants

    Making calls Disconnecting conference participants You are connected to a conference and wish to disconnect one of the par- ticipants. Select and confirm the option shown. The phone number and possibly the View members? name of the conference member with the lowest member number are shown in the first display line.

  • Page 70: Making Calls Via Multiple Lines (Multiline)

    Making calls via multiple lines (MultiLine) Making calls via multiple lines (MultiLine) Line / trunk keys Line keys can be configured on the programmable function keys on a OpenScape Desk Phone CP210. Each key that is assigned the function "line" is handled as a line. This means up to four lines can be configured. A distinction is made between primary and secondary lines.

  • Page 71: Line Utilization

    Making calls via multiple lines (MultiLine) Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls to your number are signaled on this line. To avoid conflict between the individual multi-line phones, the functions "Do not disturb"...

  • Page 72: Preview

    Making calls via multiple lines (MultiLine) Preview You are making a call on a single line. The LED on another line key flashes quickly. The "Preview of Line" function shows you who is calling on this line. This information appears on your display. You can also determine which caller is waiting on a line key if you have placed them on "hold"...

  • Page 73: Answering Calls Preferentially

    Making calls via multiple lines (MultiLine) Answering calls preferentially Your telephone rings (call). The caller ID is displayed. The LED of the line key offered flashes quickly. LEDs of other line keys likewise flash quickly. Press the corresponding line key. The caller ID is displayed briefly. Line 1 Lift the handset.

  • Page 74: Ring Transfer

    Making calls via multiple lines (MultiLine) Ring transfer If you temporarily leave your workplace or do not wish to be disturbed, you can activate ring transfer for incoming calls to your line to another destination. A "RTRLN" function key (ring transfer / line) can be pro- grammed for each line.

  • Page 75: Call Waiting With A Direct Station Selection Key

    Making calls via multiple lines (MultiLine) Please select a line You are prompted to press a free line key. Press a free line key. The LED lights up. Line Example The line 220870 was selected automatically. 220870 The line key LED for 220870 lights up. Line Enter the phone number.

  • Page 76: Exclusively Holding A Call On A Line Key And Retrieving The Held Call

    Making calls via multiple lines (MultiLine) Line Briefly press the line key you are currently using. Optionally, press the key shown. The line key where the call is on hold flashes slowly. The call can be continued on any phone in the team where the LED for this line key is flashing.

  • Page 77: Last Number Dialed For A Specific Line

    Making calls via multiple lines (MultiLine) "Saving phone numbers for "Redial on a line"" à page 77). The saved phone number is dialed using the line key and the saved number redial key. Lift the handset. Optionally, press the key shown. This message appears on the display.

  • Page 78: Line Mailbox

    Making calls via multiple lines (MultiLine) Hang up the handset. Line mailbox Callers who have tried to reach you during your absence can leave a mes- sage in the mailbox for the relevant line. Voicemail or fax messages from the mail server can also be stored in the mailbox (if this has been set up). Prerequisite: A mailbox is configured for one or more lines.

  • Page 79: Identifying The Line Used

    Making calls via multiple lines (MultiLine) Ending message retrieval Press the key shown. Optionally, select and confirm the option shown. Cancel? If unanswered callback requests are present, the "Mailbox" key remains illuminated. Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call.

  • Page 80: Ending The Connection On A Line Key

    Making calls via multiple lines (MultiLine) Ending the connection on a line key Press the key shown. The LED goes out. Optionally, Hang up the handset. Entering a call on a line in a three-party conference Prerequisite: A call is in progress on one of the lines. The line key LED lights up.

  • Page 81: Blocking Other Parties From Joining A Call

    Making calls via multiple lines (MultiLine) Blocking other parties from joining a call If your phone is not already set to block other parties, you can make this setting manually. This block applies to the current call or the next call. Prerequisites You are already conducting a call on one line.
  • Page 82 Making calls via multiple lines (MultiLine) The "witness" can now listen to the call without being noticed. Only the "witness" can end silent monitoring by hanging up or by pressing the line key. Deactivating Press the programmed function key "RTRLN". The LED goes out. Calls are RTRLN signaled on the phone again.

  • Page 83: Making Calls In An Executive / Secretary Team

    Making calls in an executive / secretary team Making calls in an executive / secretary team Calling an executive or secretary phone A DSS key is configured as "executive" on the secretary phone and as "secretary" on the executive phone. The following sections show examples of a call from an executive to the secretary.

  • Page 84: Answering Calls For The Executive Phone When Already On A Call

    Making calls in an executive / secretary team Answering calls for the executive phone when already on a call You are conducting a call. A call comes in on the executive phone. Ask your call partner to wait. Press the programmed function key "Pickup" (see "Configuring the pickup Pickup key"...

  • Page 85: Answering Calls On The Executive Phone

    Making calls in an executive / secretary team Answering calls on the executive phone The secretary phone does not answer a call for the executive. After 15 seconds (depending on the system) you hear an alert tone on the exec- utive phone.

  • Page 86: Activating And Deactivating A Second Executive Call

    Making calls in an executive / secretary team Activating and deactivating a second executive call On the executive phone, you can configure calls to go to the secretary phone when you are on a call. If you are on a call and are expecting another important call, it may be useful to activate the second call fea- ture.

  • Page 87: Defining A Representative For The Secretary

    Making calls in an executive / secretary team Defining a representative for the secretary Calls for the executive that arrive at the secretary phone can be for- warded to another phone. To do this you have to configure a "Alt. Answer"...

  • Page 88: Other Settings And Functions

    Other settings and functions Other settings and functions Saving appointments Appointment reminder function You can configure your phone to call you to remind you about appoint- ments. You have to save the required call times to do this. You can enter a single appointment that will take place in the next 24 hours or you can enter a daily recurring appointment.

  • Page 89: Using A Different Phone In The Same Way As Your Own

    Other settings and functions Hang up the handset. Optionally, press the speakerphone key twice. If you do not lift the handset, the phone rings several more times and "Reminder" is displayed before the reminder is deleted. Using a different phone in the same way as your own You can log on to another phone belonging to the OpenScape 4000 sys- tem using a personal identification number (PIN).

  • Page 90: Logging Off From Another Phone

    Other settings and functions The following applies within your own OpenScape 4000 system Enter your internal PIN. The following applies within your own and another OpenScape 4000 system within the integrated Network Enter the 2-digit node ID of your own OpenScape 4000 system (consult your administrator).

  • Page 91: Moving The Connection To The "Guest Telephone

    Other settings and functions programmed first for its phone number (see "Programming call for- warding" à page 53). The move remains effective until you log off from the "guest telephone". This procedure can also be performed on a Network-wide basis. Moving the connection to the "guest telephone"...

  • Page 92: Moving The Connection To The Next Telephone

    Other settings and functions Logging off through the "home telephone" If you have forgotten to log off from the "guest telephone", you can still do this through the "home telephone". The following message is displayed on the "home telephone". Mobile forced logoff Confirm the option shown.

  • Page 93: System-Wide Speaker Call

    Other settings and functions Two-way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call or the announcement by replacing the handset or - during a consultation - by retrieving the call on hold. Make sure for all functions that "Speaker call protect"...

  • Page 94: Speaker Call In A Group

    Other settings and functions Speaker call to a fixed destination The system code for "Speaker call-one-way" and the destination number are programmed on a selected dialing key (see "Additional selected dial- ing key functions" à page 38). Press the programmed selected dialing key. A connection to the des- 123456 tination loudspeaker is established immediately.

  • Page 95: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Other settings and functions Speaker call to a fixed destination The system code for "COM group speaker call" and the speed-dial number for the corresponding group member are programmed on a selected dial- ing key (see "Additional selected dialing key functions" à page 38).

  • Page 96: Forwarding Calls For Other Stations

    Other settings and functions Once you have activated the group call, you will hear a confirmation tone. You can then begin the announcement. Lift the handset. Optionally, press the key shown for speakerphone mode. Enter the system code for "Speaker call-1-way bcst" (consult your administrator if necessary).

  • Page 97: Saving A Forwarding Destination For Fax / Pc / Busy Station - Activating Call Forwarding

    Other settings and functions Enter the PIN. Confirm the option shown. Completed? Enter the destination number. Select and confirm the option shown. Call forwarding is activated imme- Save? diately. Saving a forwarding destination for fax / PC / busy station – activating call forwarding Open the menu.

  • Page 98: Displaying / Deactivating Forwarding For Fax / Pc / Busy Stations

    Other settings and functions Enter the number of the other telephone. Confirm the option shown. Completed? Enter the PIN. Confirm the option shown. Completed? Deactivating Confirm the option shown. Deactivate? Displaying Select and confirm the option shown. Display? 3428 ----------> 8968 For example, calls for station “3428”...

  • Page 99: Changing Forwarding For Another Station

    Other settings and functions Enter the PIN. Confirm the option shown. Completed? Deactivating Confirm the option shown. Deactivate? Checking Select and confirm the option shown. Display? Changing forwarding for another station Proceed in the same way as for saving or activating: For another phone, see "Storing a destination for another telephone / activating call forwarding"...
  • Page 100 Other settings and functions Diagnostic information SIP Server 10.12.70.16 SIP Port 5060 SIP Registrar 10.12.70.16 SIP Registrar Port 5060 SIP Gateway 0.0.0.0 SIP Gateway Port 5060 SIP Transport TLS Renegotiation Secure (RFC5746) SIP local port 5060 Server features DNS Results None MultiLine Keyset Lines...
  • Page 101 Other settings and functions Diagnostic information Protocol Mode IPv4_IPv6 IPv4 IP Address 10.12.138.14 IPv4 subnet Mask 255.255.255.0 IPv4 default route 10.12.138.1 Primary DNS 10.12.0.2 Secondary DNS 172.25.4.22 IPv4 Route 1 - IP None IPv4 Route 1 - gate- None IPv4 Route 1 - mask None IPv4 Route 2 - IP None...
  • Page 102 Other settings and functions Diagnostic information IPv6 Route 2 - des- None tination IPv6 Route 2 - prefix None length IPv6 Route 2 - gate- None MAC Address 001ae875e054 LLDP VLAN Discovery LLDP-MED DHCPv4 DHCPv4 re-use DHCPv6 lan.port.status 100 Mbps full duplex lan.port.speed pc.port.speed pc.port.mode...
  • Page 103 Other settings and functions Diagnostic information QoS Layer 3 voice EF / 46 QoS Layer 3 Sig- AF31 / 26 naling Sent: Wed Oct 13 11:24:31 2021 Chassis ID TLV Data .Subtype = Network address .IANA_TYPE = IPv4 Address .ID = 10.12.138.14 Port ID TLV Data .Subtype = MAC address .ID = 00:1A:E8:75:E0:54...
  • Page 104 Other settings and functions Diagnostic information .PMD2 = 10BASE-T full duplex mode .PMD3 = 100BASE-TX half duplex mode .PMD4 = 100BASE-TX full duplex mode .MAU = 100BaseTXFD : 0x10 LLDP-MED Caps TLV Data .Caps - LLDP-MED = Yes .Caps - Network Policy = Yes .Caps - Location ID = No .Caps - Extended Power Mdi PD = Yes .Caps - Extended Power Mdi Pse = No...
  • Page 105 Other settings and functions Diagnostic information .Layer 2 priority = 3 .DSCP = 26 Network policy (Video conferencing) TLV data .Policy unknown = Yes .Tagged = No .VLAN ID = 0 .Layer 2 priority = 0 .DSCP = 0 Extended Power TLV data .Type = PD .Source = PSE .Priority = Critical...
  • Page 106 Other settings and functions Diagnostic information .Software revision = V1 R8.7.214 SIP 210927 Inventory - Serial Number TLV data .Serial number = 00:1a:e8:75:e0:54 Inventory - Manufacturer Name TLV data .Manufacturer name = Unify SW&Sol GmbH&Co.KG Inventory - Model Name TLV data .Model name = Desk Phone CP200 Inventory - Asset ID TLV data .Asset ID = 1631707220...
  • Page 107 Other settings and functions Diagnostic information ICE connectivity 5000 max timer ICE gathering 5000 timeout ICE gathering Ta timer ICE connectivity Ta timer ICE connectivity Tr 15000 timer ICE connectivity RTO timer Device Certificate Not installed Secure file transfer Not installed Secure send URL Not installed Secure SIP server Not installed Secure 802.1x Not installed...

  • Page 108: Special Parallel Call (Ons) Functions

    Special parallel call (ONS) functions Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as on your own phone. Consult your administrator about setting up an ONS group. An ONS group may consist of up to three phones (phone numbers).

  • Page 109: Leaving And Rejoining A Hunt Group

    Special parallel call (ONS) functions Leaving and rejoining a hunt group Prerequisite: A hunt group is set up for the team. You can exit the hunt group at any time, for example if you are leaving your workplace, and then rejoin the group when you return. You remain accessible via your own phone number even if you have exited the hunt group.

  • Page 110: Privacy And Security

    Privacy and security Privacy and security Turning do not disturb on and off If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and see the "Do not disturb" message. External callers are redirected to the attendant console. Your administrator can also set up call forwarding destinations for the "Do not disturb"...

  • Page 111: Caller Id Suppression

    Privacy and security is established as a normal call again. Open the menu. Select and confirm the option shown. Feature settings? Select and confirm the option shown. The display indicates whether Speaker call protect? "Speaker call protect" is activated or not. Activate? Confirm the option shown.

  • Page 112: Voice Encryption

    Privacy and security Enter the code number. If your entry is correct, "Carried out" is dis- played. When the phone is locked, a special dial tone sounds when the handset is lifted. Within the OpenScape 4000 envir- onment, users can make calls as normal. Unlocking the phone Open the menu.

  • Page 113: Notes On Voice Encryption

    Privacy and security Call encrypted The call is secure. The call is not secure. Call not encrypted Notes on voice encryption Your administrator can define in the communication system whether and how you are notified of unencrypted calls. The following options are avail- able: Warning tone This message appears on the display.

  • Page 114: User Password

    Privacy and security User password Your User password protects your individual configurations. The admin- istrator may have configured the following settings: The password is deactivated: You do not have the option of con- figuring user settings. The message "Password is disabled" is dis- played.

  • Page 115: Testing The Phone

    Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. Are all key LEDs working? Is the display working? Do all keys work? Are the loudspeaker, handset, ring volume, ring tone, alert tone and speakerphone mode functioning correctly? The following may also be checked by the administrator: Device ID of the phone OpenScape Desk Phone CP210 software version...

  • Page 116: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the WEBM interface. Communication is via a secure HTTPS connection. Access to the WEBM interface must be activated by the administrator. Launching the web interface Ask your Administrator about the IP address, the web inter- face address and how to connect the telephone to the Net- work.

  • Page 117: Licenses

    Web interface (WBM) 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3. Make the desired changes. 4. Click the corresponding button to save or discard your changes. Button functions Login: Log in to the phone after you have entered the user pass- word...
  • Page 118 Web interface (WBM) Ringer Pattern melody Ringer sequence Buzz Ringer Sample tone Ringer sequence Alert tone 1 Ringer Sample tone Ringer sequence Single alert Ringer Sample tone Ringer sequence Multiple alert Ringer Sample tone Ringer sequence Special 1 Ringer Sample tone Ringer sequence Special 2 Ringer...
  • Page 119 Web interface (WBM) Ringer Sample tone Ringer sequence Emergency call Ringer Sample tone Ringer sequence Ringer mode HiPath Local ringer Audio, see "Audio settings" à page 1 Settings Ringer file Room character Headset socket Configuration Outgoing calls Block dialing Forwarding, see "Forwarding calls"...
  • Page 120 Web interface (WBM) Bluetooth Configuration Active Bluetooth address Phone name Beacon Mode UUID Major Minor Interval (ms) UC login information UC username UC password Microsoft© Exchange Server Benutzername Passwort Folder to sync (optional) OpenScape UC Phone Display, see "Display" à page 21 Brightness Key mod.

  • Page 121: Fixing Problems

    Fixing problems Fixing problems Responding to error messages Not possible Possible causes: Station number is incorrect. Dialed your own station number. Possible reaction: Enter correct station number. Possible cause: Not authorized Locked function selected. Possible reaction: Apply to the Administrator for authorization for relevant func- tion.
  • Page 122 Fixing problems You cannot dial a number Check if the telephone is locked when the following message is displayed: "Phone locked. To unlock enter the PIN. ". If the phone is locked, enter your PIN to unlock it. Other problems Consult your administrator. Customer Service must clarify any problems that cannot be resolved.

  • Page 123: Index

    Index Index Delayed call forwarding Dialed number, editing Dialing Answering call With en-bloc dialing (executive/secretary) With line keys Answering calls Direct station selection keys With line keys Answering a call Automatic call forwarding Call waiting Dialing Display contrast Blocking a party from joining a call Do not disturb DTMF suffix dialing Call...
  • Page 124 Index Forwarding calls Line keys For lines Allowing/blocking party from join- ing call Function key Answering calls Programmable Dialing with Programming Phoning multiple parties Three-party conference Line utilization General information Line/trunk keys Graphic display Logging on to another phone Icons indicating call status Messenger call Holding Microphone...
  • Page 125 Index Parking exclusively Encrypted call Phone number Information Correcting Unencrypted call Phone settings Security Phonebook Selected dialing keys Picking up a call Settings (Team) Shared line Primary line Signal call Privacy Signaling LED Private line Speaker call Programmable function key Speakerphone mode 40, 60 Adjusting the room acoustics...
  • Page 126 Index Variable forwarding Voice encryption Call status Displaying status Encrypted call Information Unencrypted call Voicemail Volume Setting Web interface...
  • Page 127 Provide feedback to further optimize this document to edoku@atos.net. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledge base, raise - if a software support contract is in place - a ticket via our partner portal or contact your dis- tributor.

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