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Problem 1
Cannot send because TCP/IP is not running properly.
Check <TCP/IP Settings>.
Action
e-Manual → Network Settings
Problem 2
The IP address is not set.
Enter the IP address.
Action
#755
e-Manual → Network Settings → Setting the IP Address
Problem 3
When the machine was started up, IP addresses were not assigned by either DHCP, RARP or BOOTP.
After the machine is turned ON, the machine cannot communicate with the network until the time specified in <Startup
Settings> has elapsed. Wait a few seconds before resending.
Action
e -Manual → Network Settings → Additional Network Settings → Specifying a Delay Before Establishing the Network
Connection
Problem 1
Whenever it communicates with the SMTP server in order to send e-mail, a timeout caused by the mail server side occurs.
Action
Check to make sure the SMTP is operating normally. Check the network status.
Problem 2
During SMTP connection, an error is returned from the SMTP server.
Action
Recheck your SMTP server settings.
#801
Problem 3
The destination setting is not correct.
Action
Check the destination settings.
Problem 4
When sending to a file server, an error caused by the server side occurs.
Action
Check to make sure the file server is operating normally.
Problem
The SMTP server name setting is incorrect.
Select the appropriate SMTP server name.
#802
Action
e -Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
Problem
No access privileges to folder.
#804
Make sure that the user name and password that is registered for the destination matches the user account (user name and
Action
password) that is registered in the computer (file server).
Problem 1
When sending to a file server, the specified user name and password are incorrect.
Make sure that the user name and password that is registered for the destination matches the user account (user name and
Action
password) that is registered in the computer (file server).
#806
Problem 2
When sending e-mail, the specified destination is incorrect.
Action
Check the registered e-mail destination settings.
Problem
While connecting to the POP server, an error is returned from the POP server.
Action 1
Check to see if the POP server address is entered correctly.
#810
Check with your network administrator to make sure that the mail server is operating normally and that the network is
Action 2
operating normally.
Problem
The POP password setting is incorrect.
#812
Enter the correct POP password. Check the POP password in the settings notification documentation, etc. issued by the
Action
contracted provider, or ask the network administrator.
Problem
The POP login name setting is incorrect.
#813
Action
Recheck your POP login name setting.
Problem
The job cannot be printed due to incorrect image format.
#822
Action
Repeat the operation.
Problem
The user name and password setting used for SMTP authentication is incorrect.
Set the user name and password correctly.
#839
Action
e -Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
Problem
The error has occurred during the POP authentication.
Check the settings, and then repeat the operation.
#846
Action
e -Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
Problem
The error has occurred by shutting down the power switch while processing jobs.
#852
Action
Check the settings, and then repeat the operation.
9-11
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