What To Do Next - Agilent Technologies ESA-E Series User Manual

If You Have a Problem

What to do Next

What to do Next
Your analyzer is built to provide dependable service. However, Agilent
Technologies worldwide sales and service organization is ready to provide the
support if you:
• Experience a problem.
• Desire additional information.
• Wish to order parts, options, or accessories.
In general, a problem can be caused by a hardware failure, a software error, or a
user error. Follow these general steps to determine the cause and to resolve the
problem.
1. Refer to the user documentation to verify operation of the spectrum analyzer.
2. If the problem is a hardware problem, you have two options:
a. Repair it yourself, or
b. Return the analyzer to Agilent Technologies for repair. If the analyzer is
still under warranty or is covered by an Agilent Technologies maintenance
contract, it will be repaired under the terms of the warranty or plan (the
warranty is at the front of this manual).
If the analyzer is no longer under warranty or is not covered by an Agilent
Technologies maintenance plan, Agilent Technologies will notify you of
the cost of the repair after examining the instrument. See
Agilent Technologies"
34
for more information.
"Contacting
Chapter 4